Die Fahrradwerkstatt

Stefan

6 months ago

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Warning ‼️ about the company "Die Fahrradwerkstatt" in Asperg, a service partner of Prophete The owner was contacted by phone several times over a period of two weeks, and requests for callbacks were also left on the voicemail, but no callback from "Die Fahrradwerkstatt" was received from the owner or an employee. The voicemail also gave no indication of whether the company was open or closed. By the way, I saved the call log via screenshot 😉 After I demonstrably couldn't reach the company for two weeks, I contacted Prophete and asked about the next steps regarding my warranty repair. I didn't even say anything negative about the company. Shortly thereafter, I received several very, very rude emails from the owner, the last of which even called me a liar. I responded to the owner politely and clarified again, objectively, that I hadn't left anything negative about him or his company at Prophete, but he attacks me so aggressively that it's baffling. You can have a bad day, but if you become increasingly aggressive and hostile, it's simply not possible. You'll look in vain for insight here. This company, or rather the owner, obviously doesn't understand the terms "service provider," "friendly," or "service," or even has never even heard them, and his tone is so abusive that it's baffling, even though I haven't done anything to him. The owner should really be aware that such abysmal behavior ends up on the internet in no time these days. Who pays the owner's salary… the customer, right? The owner's behavior is an absolute no-go. The company is unavailable, doesn't respond even when you request a callback, and consistently blames the customer in the most outrageous way possible. Too bad for them that they've now submitted this in writing via email, because it's all easily published online! When I have a bit more time, I'll prepare everything, make a video post with screenshots, and publish EVERYTHING on all current social media platforms (Instagram, TikTok, YouTube, X (Twitter), Snapchat, Facebook, etc.) to demonstrate how customers are treated by this company, what the company's SERVICE philosophy is, and what to expect... First, here's a small excerpt as a screenshot to prove how poorly and outrageously you're treated here. #Warning #Warning-about-the-bicycle-repair-asperg #outrageous #Service-desert #Hands-off #unprofessional #Bicycle-dealer #Bicycle-repair #The-Bicycle-Repair-Asperg #The-Internet-forgets-never #Prophete #Service-partner-of-Prophete

Gerhard Goebelt

7 months ago

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Local bicycle repair shop: great!

Carsten Stuckenschneider

8 months ago

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Very friendly service. I forgot my pump and was able to inflate my tire here for free. Unfortunately, they didn't have a 29" tire in stock, otherwise I would have bought one.

Christoph Späth

a year ago

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Fast, honest, and helpful service. My circuit had stopped working. A quick on-site test and a helpful tip allowed me to fix it myself. I'd gladly come back again.

Юрий Григоренко

Edited 2 years ago

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A competent and friendly technician, a true expert in his field. I highly recommend him.

Wolfgang Meuer

2 years ago

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Super friendly service. Price is still to be determined...

Timo Schmidt

2 years ago

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Excellent service. It was a warranty repair because the rear brake on my wife's e-bike was defective. The entire brake was professionally replaced with a new one. The agreed-upon appointment was kept for the pickup, so we can now go on holiday with peace of mind. Thanks again!

Brigitte Engel

Edited 3 years ago

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The bike shop didn't fulfill the order: He was supposed to put a new rear wheel on it and said he'd call me when it arrived. When I was supposed to pick up the bike three days later, the old one had a new tube and tire on it. The wheel with the 'cracked rim' hadn't been replaced. The new wheel I ordered was in stock with my phone number. I paid too much for it. I now have to take my bike to another repair shop because the rim is too thin!!! Yesterday I went to another bike shop. This shop confirmed what I said four months ago and carried out or corrected the repairs to my complete satisfaction. And I paid less. Thanks to the shop 👍

Markus Bergemann

4 years ago

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Small shop but good prices. Friendly and fair staff.

Sigi Winter

Edited 4 years ago

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Excellent and helpful bicycle repair shop. I highly recommend it. They repair all types of bicycles. They also sell very good used brand-name bicycles.