Pfrommer der Zweirad Experte e.K.
Heckenackerstraße 7, 75365 Calw
Calw, BW 75365
schedule Opening Hours
| Monday | 9 AM - 12:30 PM, 1:30 PM - 6:30 PM |
| Tuesday | 9 AM - 12:30 PM, 1:30 PM - 6:30 PM |
| Wednesday | 9 AM - 12:30 PM, 1:30 PM - 6:30 PM |
| Thursday | 9 AM - 12:30 PM, 1:30 PM - 6:30 PM |
| Friday | Closed |
| Saturday | 9 AM - 2 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Diego Hernandez
a month ago
I can highly recommend this shop! I spontaneously brought my e-bike in for repair last week and was pleasantly surprised. Everything was done the same day – it couldn't have been faster or easier. I especially want to highlight the service: I was immediately provided with a loaner e-bike so I could stay mobile. That's not something you can take for granted and demonstrates genuine customer focus. Very friendly team, quick service, and all-around professional service. Highly recommended!
timbo Wa
4 months ago
Unfriendly and unenthusiastic. You can't make up for poor service by having bad reviews deleted.
Owner's response
Dear Mr. Timbo Wa,<br><br>You visited our store with an older, defective battery that you wanted us to reset so it would work again. Unfortunately, this is not possible for us with the diagnostic equipment provided to us by Bosch. Without the corresponding e-bike, we cannot even connect a battery to our system. A battery reset can only be performed by electronics companies specializing in e-bike battery repair. You sent your battery to such a company. As a bicycle retailer, we cannot offer this battery service.<br><br>Since it is not very fair to give a negative review for a service that cannot be provided, we have objected to your review.<br><br>If you felt you were treated unkindly and indifferently in our store, we are very sorry and can only apologize.
Tim Bow
Edited 4 months ago
Unfortunately, I can't recommend them for battery repairs. I had a Bosch Powerpack 400 with flashing LEDs 2 and 4. Pfrommer immediately labeled the battery as defective and recommended I buy a new one. Their customer service definitely needs improvement. The battery has since been reset by an expert in Waiblingen for a small fee and is working perfectly again, with over 90% capacity and updated firmware.
Lotta B.
6 months ago
Great bike shop! We bought our company bikes here and received excellent advice. A wide selection. The entire process, including pickup, went smoothly. When I had a minor issue with the lock, it was resolved quickly and easily. Highly recommended!!
P G
Edited 6 months ago
Outrageous, arrogant "service" – an absolute disaster! During the pandemic, I bought two e-bikes here for around €6,000 and even then experienced how condescending and unenthusiastic Mr. Pfrommer is with customers. I put up with it back then to support the local dealer – a mistake! Now I had to go to the dealer with a Bosch problem (Bosch Cobi controller, Bosch service case number). Bosch told me to visit the local dealer and give them the service case number, and they would take care of it. And what happened? Mr. Pfrommer showed absolutely no interest, just made excuses ("it's not really possible without an invoice," "I'd have to charge €40"), mumbled unmotivatedly to himself, and immediately made it clear that he had no intention of dealing with the problem. I haven't encountered such unfriendly and arrogant service in a long time. This has nothing to do with service; it's pure contempt for customers! I never said I didn't want to pay – I just wanted an authorized Bosch dealer to do their job. My conclusion: Never again! This "two-wheeler expert" is anything but customer-oriented and should be removed from Bosch's list of authorized dealers immediately.
Owner's response
Dear Mr. P G,<br><br>As we already informed you personally, your service request at our repair reception was interpreted as a warranty claim. We can only process warranty claims for items not purchased from us with a receipt, and we charge a processing fee of €45 for the time spent. We were unable to comply with this fee in your case, and we can only apologize for the misunderstanding. We simply didn't realize that you only had a repair request. If this came across as unmotivated and dismissive, I am very sorry.<br><br>This misunderstanding might have been resolved on the spot if you hadn't immediately raised your voice so loudly. You became so agitated at our repair reception that a reasoned conversation with you was unfortunately no longer possible. With a little more restraint, we would surely have realized on our own that we were talking at cross purposes.<br>...* ]` <br>`* ]` `* ]` `* ]` `* ]` ]` ]` ]` ]` ] ]` ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ] ' ' ' ' ' ' ' ' ' Regarding the accusation that we behaved condescendingly and unenthusiastically when you purchased the two bicycles in May 2020 during the reopening of stores after the COVID-19 pandemic, I'm afraid I can't offer any further explanation. I can only offer this as a small apology: In May 2020—when stores had just reopened after the pandemic—our business was practically overwhelmed, and we were completely swamped with work. During that time, I was in the store for at least 14-16 hours every day and was consequently often exhausted. If you had the impression at the time that I didn't behave entirely correctly and that I gave you the feeling of being condescending, I sincerely apologize for that.<br><br><br>In May 2020, when stores had just reopened after the pandemic, our business was practically overrun, and we were completely overwhelmed.
Nina
8 months ago
We bought a bike for our young son today. We stopped by spontaneously because they were the only place we could find the brand of bike we were looking for. When we arrived, we received quick help and super friendly and helpful advice. The lady who advised us there spared no effort and brought us at least five different bikes to try out. She also lent us a helmet for our son so he could try it out safely. At no point did we get the impression that she was trying to pressure us into a purchase or sell us an expensive model. She gave us her honest opinion and then gave us space to discuss things further in private. I'm sure if we need a bike again, we'll get advice there again. Even if the journey there is a bit longer for us than to other bike shops. Thanks again for the friendly advice!
Rolf Noller
11 months ago
I picked up my e-bike there today. Very patient and competent service, even after closing time. The workshop has also been very competent in maintaining my other bikes. Full marks, highly recommended, and reasonably priced!
Benjamin Krüger
a year ago
A great team, honest and fair. I put my bike together completely on Friday, received excellent advice on add-on parts, and by Tuesday it was fully assembled and ready for pickup. Many different employees supported me from the sales stage through to assembly and instruction on the bike. Huge praise to everyone!!! My whole family is a customer of theirs and very, very satisfied.
Owner's response
Dear Mr. Krüger,<br><br>Thank you for your great review! We are delighted that you are so satisfied with our service, from consultation to installation and training, and that your entire family enjoys being our customer.<br><br>We attach great importance to personalized and helpful advice and support, and we are pleased that you experienced this with us.<br><br>Thank you for supporting us and appreciating local retailers. Your positive feedback encourages us to continue doing our best. Thank you for taking the time to do this.<br><br>We wish you much joy with your new bike and are happy to be of service again at any time.<br><br>Your Bicycle Expert Team<br>Andreas Pfrommer
Ernesto Müller-Haffner
2 years ago
Impressive service and an impressive team of experts With its wide selection of bicycles, e-bikes, accessories, and cycling apparel, the store offers customers a diverse range of options. The workshop is particularly noteworthy, always providing quick and competent support to cycling enthusiasts. Customer service and addressing individual needs are top priorities here. Based on these positive experiences, I can wholeheartedly recommend this store!
Andreas W.
5 years ago
I bought two e-bikes here. They take plenty of time for the consultation. The staff are friendly and very knowledgeable.
