Bicycle repair shop

Cycle Service Kirchheim

starstarstarstarstar_half

4.8(120reviews)

location_on

Rosa-Heinzelmann-Str. 24, 73230 Kirchheim unter Teck

Kirchheim unter Teck, BW 73230

call +4915111617575

public www.cycleservice.store

map View on Google Maps

Cycle Service Kirchheim - Bicycle repair shop in Kirchheim unter Teck, BW

schedule Opening Hours

Monday	Closed
Tuesday	9 AM - 12:30 PM, 2 PM - 6 PM
Wednesday	9 AM - 12:30 PM, 2 PM - 6 PM
Thursday	9 AM - 12:30 PM, 2 PM - 6 PM
Friday	9 AM - 12:30 PM, 2 PM - 6 PM
Saturday	Closed
Sunday	Closed

What People Mention

price (9) appointment (8) team (7) pedelec (7) wheel (6) satisfaction (6) value (4) gravel bike (4) inspection (3) test drive (3)

reviewsReviews (10)

Herbert Flach

Edited a month ago

starstarstarstarstar

Easy and quick order processing, extremely friendly, courteous, and competent. Both e-bikes were restored to our complete satisfaction and were even freshly cleaned and ready to go after just 3 days! Thank you, Simon and Patrik! 🙏

Owner's response

Thank you, Harald, for your great feedback! We're delighted that you're so satisfied with our service and that your e-bikes are back in top shape. We always do our best – and a freshly cleaned bike is always part of it for us. Glad everything went well – see you next time! Best regards, Team Cycle Service Best regards

Moni Deuschle

a month ago

starstarstarstarstar

Excellent service, friendly staff. I'm absolutely thrilled and can highly recommend Cycle Service.

Owner's response

Hello Ms. Deuschle, We are delighted that you have returned for your second annual inspection and thank you for your positive review! See you soon and enjoy the new cycling season! Best regards, Team Cycle Service

Mr. Pompe

a month ago

starstarstarstarstar

I took my gravel bike here for a service and was very satisfied. The staff were incredibly friendly and competent, and the advice was honest and customer-oriented. You feel well taken care of here – highly recommended!

Owner's response

Hi Christian, Thank you for your trust and the clear recommendation! We're glad you feel well taken care of with us. We'll pass on the praise to the team – have a safe ride and see you next time! Best regards - Team Cycle Service

Klaus-Andreas Hahn

3 months ago

starstarstarstarstar

Absolutely not recommended. They don't even recognize a warranty claim. It really couldn't be worse. And what's even worse, the repair only lasted three months. I had to have it properly fixed again at a different garage. They don't even deserve one star.

Owner's response

Hello Mr. Hahn, Thank you for your feedback. We would like to briefly explain the process for other readers – because the manner of communication, both written and in person, often shapes the overall impression of a situation. When you dropped off your bicycle, we received no documents or information regarding a leasing, insurance, or warranty claim through Jobrad. Without this information, we were unfortunately unable to process the repair as a warranty claim, so it was carried out as a regular workshop order. The identified defects (cables and speed sensor) were discussed with you by phone beforehand and subsequently repaired professionally. Upon collection, a calm, objective discussion on-site was unfortunately not possible – similar to our subsequent written exchange. Therefore, a personal explanation of the work and the handover of the invoice could not take place; this was sent to you afterward by email. You did not have the opportunity to contact us again or to have the work reviewed or rectified. The repair you mentioned at another workshop was therefore carried out without prior consultation with us. Then, you had no further opportunity to contact us or to have the work reviewed or rectified. Additionally, we would like to point out that the invoice for this order remains unpaid. We place great value on objective communication and transparent processes, and we regret that this has not led to a more constructive exchange in your case. Nevertheless, we wish you safe travels. Sincerely, Team Cycle Service

Günther Keller

5 months ago

starstarstarstarstar

This was my first time at Cycle Service, and I found them to be a competent workshop. They showed me every step of the repair process, and all my questions were answered clearly and thoroughly. They also provided me with a cost estimate without me having to ask, which is unusual for me, as it offers some peace of mind regarding price surprises. It's also great when the quoted price and the final invoice match. I can therefore recommend this team without hesitation.

Owner's response

Dear Mr. Keller, Thank you very much for your kind and detailed feedback. We are delighted that you are satisfied with our service and appreciate our transparent approach. We will gladly pass on your praise to the entire team. We look forward to welcoming you back again in the future. Best regards, Team Cycle Service

Manuel Tartler

6 months ago

starstarstarstarstar

Cycle Service is a small, new, and generally friendly bike repair shop. Contact was always very friendly and cooperative. These are values that are important to me, and I prefer small, local shops to the usual big suspects. Unfortunately, the process with the JobRad insurance and subsequent repair took a good five weeks, significantly longer than expected. Furthermore, the quality of the work performed was neither technically nor functionally satisfactory, which required me to make improvements. The owner immediately apologized for the unfortunate situation and made every effort to resolve it quickly, even though I didn't use it again. Nevertheless, it was a good move, and I hope this was and remains an isolated incident. I wish you continued success!

Owner's response

Dear Manuel, Thank you so much for taking the time to share your experience so openly and in such detail. We are delighted by your positive feedback regarding our personal interactions and your support for local businesses – this is precisely what drives our work and motivates us. We are truly sorry that the JobRad insurance claim and the subsequent repair took longer than expected and that the service did not meet all your expectations. We understand your frustration and take your feedback very seriously. We have already discussed the issues you mentioned internally to prevent similar delays and quality issues in the future. Your fair and constructive approach, despite the inconvenience, means a great deal to us. We hope that we can demonstrate next time that we learn from such experiences and continuously improve our service. Best regards, Team Cycle Service

Harald Gugenhan

6 months ago

starstarstarstarstar

It was my first time at Cycle Service, but certainly not the last. Absolutely courteous and competent service. You feel like you're in good hands and receiving good advice. Simon takes his time and answers all questions very professionally. It's not exactly cheap, but good service simply costs money. Thumbs up.

Owner's response

Thank you, Mr. Gugenhan, for the great feedback and kind words. We're delighted that you felt you were in good hands with us – that's exactly what we strive for. We're happy to take the time to provide honest advice and attentive service – we're glad you appreciate that. Until next time – we're already looking forward to it. Team Cycle Service

Uwe Müller

7 months ago

starstarstarstarstar

Very courteous and competent service. The agreed-upon services, as well as any potential additional work, were clearly discussed and explained beforehand, including the possible costs. As promised, I was informed by phone about the necessary cassette replacement and the associated costs. I will gladly use their services again. Keep up the good work!

Owner's response

Dear Mr. Müller, Thank you very much for your detailed and positive feedback. We are delighted that you found our service to be transparent, competent, and reliable. Your satisfaction is our greatest motivation. We look forward to welcoming you back again in the future. Sincerely, Team Cycle Service

Thomas

8 months ago

starstarstarstarstar

Fantastic workshop with a great team and excellent service! I felt professionally and fairly advised from the very first minute. I highly recommend this store!

Owner's response

Hi Thomas, Thank you so much for your fantastic feedback! We're delighted that you felt well taken care of and received fair advice from the very beginning – that's exactly what's most important to us: honesty, transparency, and open communication on equal terms. We're so glad you experienced it that way! We look forward to welcoming you back to our store soon. Best regards, Team Cycle Service