Aspacher & Klotzbücher GmbH & Co. KG
Brühlstraße 32, 73635 Rudersberg
Rudersberg, BW 73635
schedule Opening Hours
| Monday | 8 AM - 12 PM, 2 PM - 6 PM |
| Tuesday | 8 AM - 12 PM, 2 PM - 6 PM |
| Wednesday | 8 AM - 12 PM, 2 PM - 6 PM |
| Thursday | 8 AM - 12 PM, 2 PM - 6 PM |
| Friday | 8 AM - 12 PM, 2 PM - 6 PM |
| Saturday | 9 AM - 12:30 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
honeybadging
2 months ago
Very friendly team. They took a lot of time for both my mother-in-law and her father, providing advice and fitting/adjusting their running shoes. In two cases, they even worked late into their lunch break so we wouldn't have to come back. The "Running Shop" carries all the most popular models from Brooks, New Balance, and Salomon. Unfortunately, Altra and Joe Nimble are still missing 😜. Highly recommended overall!
Klaus
2 months ago
Can't read e-prescriptions! How prehistoric is that?! Better go somewhere else... just annoying.
Owner's response
Hello Mr. Klaus,<br><br>The official electronic prescription for medical aids (e.g., insoles, bandages) is<br>primarily planned for mid-2027.<br><br>Therefore, this is not an error on our part, but a general issue over which we have no control.<br><br>Best regards,<br>Your Klotzbücher Team
Nicole Hen.
5 months ago
We had insoles made for my husband. The insoles are good and were made to our satisfaction. Unfortunately, the service at the checkout was very unprofessional and rude. The lady was stressed and gave such a dismissive, unfriendly response to our questions that this was the first and last time we went there. Unfortunately, it's completely unacceptable. It's a real shame...
Owner's response
Dear Nicole Hen.,<br><br>Thank you for your honest feedback and praise for our insoles – we are delighted that you are satisfied with the craftsmanship. We are all the more sorry that you had an unpleasant experience during the payment process. We are sincerely sorry for this, and it certainly does not meet our standards of respectful and courteous service.<br><br>We will discuss the incident internally to ensure that this does not happen again. At the same time, thank you for bringing it to our attention – only through such feedback can we continue to improve.<br><br>We would be grateful if you would give us another opportunity to demonstrate that this does not meet our usual standards.<br><br>Sincerely,<br>Your Aspacher & Klotzbücher Team
Nicole D.
5 months ago
We cannot confirm the claims of excellent advice or service. We have been trying for months to find a solution for a poorly advised recliner chair. The fact that the chair is much too big for our grandfather has been confirmed by both the manufacturer's sales representative and a colleague from Klotzbücher. Unfortunately, we have been repeatedly put off, and to this day, no solution has been proposed. The responsible employee was sick, on vacation, and unreachable by phone. Emails are also ignored. Our request for an appointment with Mr. Klotzbücher was also refused, as he is supposedly almost never in the office anyway. Our grandfather is having real difficulties with the chair, and we are appalled at how a 92-year-old customer, who paid over €2,000 for this chair, is being treated!
Owner's response
Dear Ms. Nicole D.,<br><br>Thank you for taking the time to describe your experience in such detail. We are very sorry to hear that you and your grandfather are dissatisfied with the riser chair and the communication so far. The fact that you have been put off for such a long time and have not received a satisfactory response clearly does not meet our standards of service and support.<br><br>We take your description very seriously and sincerely apologize for any inconvenience. Of course, it is our priority to find a solution that will be comfortable for your grandfather. Please contact us directly at +49 7183 428005-10 or by email at info@aspacher-klotzbuecher.de (please send to the attention of Mr. Michael Klotzbücher) – we will personally review the matter and get back to you promptly to find a solution.<br><br>Sincerely,<br>Your Aspacher & Klotzbücher team
Jürgen Schmid
7 months ago
The soles of my New Balance running shoes came loose on both sides after less than a year. My warranty claim was rejected. Instead, they offered to glue the soles back on for €12 per shoe. New Balance's warranty covers material or manufacturing defects for two years from the date of purchase. Aspacher and Klotzbücher refused to acknowledge this. I received no reply to my email. Our friends and I have already spent hundreds of euros at this store. Never again...
Owner's response
Dear Mr. Schmid,<br><br>Thank you for taking the time to share your experience with us. We are very sorry to hear that you were dissatisfied with the handling of your warranty claim and that your email apparently went unanswered – this obviously does not meet our standards of service and communication.<br><br>We apologize for the unsatisfactory communication and would like to personally review your request to clear up any misunderstandings. Please contact us by phone at +49 7183 428005-10 or by email at info@aspacher-klotzbuecher.de (please address to the attention of Mr. Michael Klotzbücher) so that we can find a solution together.<br><br>Sincerely,<br>Your Aspacher & Klotzbücher Team
Illy
7 months ago
I've been waiting for a response since the beginning of July, and now two months without any results. I've been told three times that someone will get back to me, but nothing has happened. Our daughter's orthosis no longer fits, but no one cares. Patient interest is zero. Absolutely not recommended.
Owner's response
Hello,<br>Thank you for taking the time to give us feedback. We are very sorry to hear that you did not receive the response you promised. This obviously does not meet our standards of service and communication.<br><br>We sincerely apologize for any inconvenience and would be happy to discuss the misunderstanding with you personally and regain your trust.<br><br>Sincerely,<br>Your Aspacher & Klotzbücher Team
Sylvie
2 years ago
I've been a customer at this branch for a few years and have always received excellent service from Ms. Strohmeier regarding compression garments. Unfortunately, this wonderful specialist is no longer there, and since then, absolutely nothing works! The service and customer support are severely lacking, and despite complaints verbally, by phone, and in writing, nothing has improved. Even my newest garment, which doesn't fit, is being left as is. This is unacceptable!
Owner's response
Hello Sylvie, Thank you for your feedback. We take it seriously and would be happy if you could contact Mr. Michael Klotzbücher for further details. You can reach us by phone at +49 7183 428005-10 or by email at info@aspacher-klotzbuecher.de.<br><br>Your Aspacher & Klotzbücher Team
Manfred Rüdiger
2 years ago
The highly trained staff was able to give me targeted advice on choosing new running shoes. It was immediately clear that everyone knew what they were talking about. They were also super friendly and helpful. This allowed me to find the perfect shoe for my needs and beat my personal best on my next run. Besides that, some of the shoes were on sale, so I also got a great deal. When it comes to athletic shoes, I would only shop there from now on. I definitely recommend them. 👍
Owner's response
Thank you so much for the great review! =)<br><br>Best regards,<br>Your Aspacher & Klotzbücher Team
Don Guero Guero
4 years ago
A very nicely decorated shoe store. Walking is made a pleasant experience here. Swabian craftsmanship and the highest quality. Friendly staff and very good parking.
Owner's response
Thank you so much for the wonderful review and the lovely pictures.<br><br>Best regards,<br>Your Aspacher & Klotzbücher Team
Alan W.
4 years ago
Great place! Qualified and helpful staff with top quality products. Thank you for your service!
Owner's response
Thank you very much for the nice feedback.<br>Best Regards<br>Aspacher & Klotzbücher
