Multicycle Freising – Dein CUBE Spezialist
Rudolf-Diesel-Straße 10, 85356 Freising
Freising, BY 85356
schedule Opening Hours
| Monday | Closed |
| Tuesday | 9:30 AM - 6 PM |
| Wednesday | 9:30 AM - 6 PM |
| Thursday | 9:30 AM - 6 PM |
| Friday | 9:30 AM - 6 PM |
| Saturday | 9 AM - 3 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Alexander Busch
a month ago
Very poor service. We wanted to buy a bicycle helmet and also get some advice about a bicycle. Unfortunately, no one felt responsible and we were completely ignored. This is how you lose potential customers.
Owner's response
Hello Alexander,<br><br>We're sorry you felt ignored. To put things in perspective: Weekends are often very busy, and several consultations are running simultaneously. We have a limited number of staff, so there can be waiting times. However, what should always happen is a brief greeting and an indication that someone will be with you shortly. If this didn't happen in your case, that's not good.<br><br>Often, the quickest solution is to briefly let someone know at the reception desk or actively approach someone – then we can schedule you directly and take over your consultation as soon as someone is available.
Ntelisali Achmet
6 months ago
I bought two e-bikes from Multicycle – a Cube Stereo One 22 for myself and a Cube Kathmandu for my wife – and I'm more than satisfied. From our very first conversation, Mr. Jürgen Mang took a lot of time, was extremely patient, and listened carefully to our needs. What was particularly positive was that he gave us by far the best offer while remaining fair and transparent throughout. His advice was top-notch, friendly, and absolutely customer-oriented, without any sales pressure whatsoever. The entire process was also surprisingly quick and straightforward – significantly better and more efficient than I've experienced with larger retailers. We felt we were in excellent hands at all times because Mr. Mang worked with great warmth, dedication, and expertise. This is how buying a bike should be! I can therefore wholeheartedly and without reservation recommend Multicycle and Mr. Mang.
Owner's response
Wow, that's some truly wonderful feedback – thank you so much! 🙌 We do everything we can to make the consultation, pricing, and process as pleasant as possible for our customers, and Jürgen clearly struck just the right note. It's great that you felt so comfortable with us – that's exactly how it should be! Have lots of fun with your new bikes and safe travels!
Ralf Koczorowski
6 months ago
A very friendly and helpful team. I had purchased my bike at another store, but it needed a minor adjustment. I was given an appointment spontaneously, the very day I called. Thank you for the immediate and trouble-free support. While I was waiting, I witnessed a customer on the phone being cheerfully informed that a particular bike was currently unavailable at this store and that they would first have to check whether and how it could be delivered. Although the customer was obviously extremely slow on the phone despite repeated and very understandable explanations, the specialist advisor remained matter-of-fact and friendly.
Owner's response
Thank you for your great feedback! 🙌 We're delighted that we were able to help you so quickly and that you also got a glimpse into how our team remains objective and friendly, even in stressful situations. That's exactly what we strive for—prompt assistance and respectful treatment of all customers.
Peter Hemmer
7 months ago
I really tried today to buy a bike through Jobrad for self-employed people at this shop. It was impossible to get a quote; they gave me some very strange and inaccurate reasons why it wasn't possible. After a long back-and-forth, I finally gave up. I can spend the €5700 somewhere else. I called another dealer, and they said sending a quote was no problem. They'll just get the money. What am I supposed to review here? That I can't buy a bike there through normal channels, that they keep customers waiting because of supposedly important work? That you have to order a bike before you can get a quote for the leasing company? It seems Multicycle is doing well, even if some interested customers (like me) end up buying from a place that actually caters to their customers...
Owner's response
Hello Peter,<br><br>You describe how you wanted to buy a self-employed bike through Jobrad and didn't receive an immediate offer from us. This isn't due to a lack of service, but rather to our process: We generally only create leasing offers once the desired bike is available and we can guarantee that it can actually be delivered.<br><br>This prevents customers from receiving an offer for a product that isn't actually available or the price is subject to change. In this case, the order is always non-binding and can be canceled at any time – it only serves to secure your desired model until it arrives with us.<br><br>We understand that this may seem inflexible at first glance, but we would like to emphasize: This process is designed to protect our customers and has proven effective in practice.
Garrick Taylor
8 months ago
Super friendly shop with a large selection of bikes and related gear. Contacted them by email to see if I could get a bike box to ship my bike back on the plane after a bike tour. They held a box for me and even gave me an extra insert to hold my front wheel. Everyone in the shop was super nice even with my lack of German skills.
Owner's response
We're glad we could help you. Thank you for your great review.😊
Deniz Davulcu
9 months ago
super service
Owner's response
Thank you! :)
Ecole de Légèreté - Veronika Bühn
11 months ago
Top Service 👍
Owner's response
Thank you very much!
Ruth Davies
a year ago
Shopping for bikes has never been more fun! Every single member of staff at Multicycle is friendly, helpful and knowledgable. The selection of bikes and accessories is extremely extensive and for every need Parking is easy and there is a safe space to try out your bike. A very positive experience.. to be recommended.
Owner's response
Thank you for your great review!
Xianzhi Dai
2 years ago
I have bought one gravel bike and one e-bike in this shop. Staffs here are very nice and good at understanding customer’s need. Max & Jana have helped me to identify our needs and given us valuable suggestions. They are very kind and would like to consider from customer’s perspective and try to meet customer’s requests. Jana is a beautiful girl with sweet smile. I encountered a problem which ever made her in difficult situation. But she still tried her best to resolve it. Excellent service! I strongly recommend this bike shop. Wonderful shopping experience, not to mention the famous Cube bike. Moreover, many staffs here can speak English. This is really helpful for customers who can’t speak German!
Owner's response
Thank you for your review and have fun with your new bikes!
Sutu Ioan
3 years ago
Very helpful staff and a vast variety of excellent products.
Owner's response
Thank you Sutu.
