PUMA Brand Store Herzogenaurach
puma Way 1, 91074 Herzogenaurach
Herzogenaurach, BY 91074
schedule Opening Hours
| Monday | 9 AM - 8 PM |
| Tuesday | 9 AM - 8 PM |
| Wednesday | 9 AM - 8 PM |
| Thursday | 9 AM - 8 PM |
| Friday | 9 AM - 8 PM |
| Saturday | 9 AM - 7 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Di LAK Ti NESH
a month ago
The salesperson at the counter was very helpful. We bought two pairs of Puma shoes and wanted to pay separately, but he reminded us that this was a bad idea, as we would get a 50% discount if we paid for one pair together. He was so helpful. I wanted to thank him personally.
Owner's response
Hello,<br><br>Thank you so much for choosing PUMA! We strive for excellence, so your feedback means a lot to us. We look forward to seeing you again soon in store and helping you find your next favorite pieces. All the best and see you soon! 🐾<br>Your PUMA Team
M K
3 months ago
I had planned a break here during a highway drive, where I could do some shopping and charge my car. There are four fast-charging stations. They were all occupied, but only two cars were charging. The other two were fully charged. Naturally, you hope someone will leave soon and wait by your car instead of shopping. After waiting 30 minutes, I unfortunately had to move on. So, I didn't get to do any shopping and spent my remaining time charging at the gas station. It's a real shame there's no blocking fee; that way, I can't do any shopping.
Owner's response
Hi M,<br><br>We're sorry you were disappointed with your last visit to our store.<br><br>We're constantly working to improve your shopping experience, so your feedback is very important to us! We'll look into your issue. Would you mind sending us the details to info@puma.com?<br><br>We look forward to hearing from you soon.<br><br>Your PUMA Team
Vojtěch Kotek
4 months ago
Friendly staff but I would expect brand store to sell the Fuse 4.0 fitness shoes!
Owner's response
Hi Vojtěch,<br><br>We totally get it. Sorry about that! Your comments are incredibly helpful and help us to continually improve.💡 <br>We can't wait to have you back and deliver a truly great experience next time!<br><br><br>Your PUMA Team 🐾
M85
4 months ago
No flocking of the new Portugal Pantera Negra jersey available – if not here at Puma headquarters...where else would it be? The store manager apologized. But as a brand, this isn't Champions League material, it's more like a regional league...VERY DISAPPOINTING, PUMA.
Owner's response
Hi M85,<br><br>We completely understand and would like to apologize! Your feedback is incredibly helpful and helps us to continuously improve. 💡 We can't wait to welcome you back and do even better next time!<br><br>Your PUMA Team 🐾
Hako
7 months ago
A really nice outlet with lots of items that I liked better quality than at Adidas. The prices were also cheaper. I've just bought myself a whole new wardrobe.
Owner's response
Hi Hako,<br><br>We're so grateful for your feedback. We're delighted that your experience in our store was so positive!<br><br>The PUMA Store Team is already looking forward to your next visit. We hope to see you again soon! 😊<br><br>Your PUMA Team 🐾
Timo Harder
8 months ago
Shopping used to be much better and more relaxed. The children could play football; unfortunately, that's no longer possible because of a few extra square meters of retail space. Especially disappointing for a motorsport fan, since the prices are just as high as online. Also, they've removed the simulator, which I always enjoyed immensely.
Owner's response
Hi Timo,<br><br>We're sorry you were disappointed with your last visit to our store.<br><br>We're constantly working to improve your shopping experience, so your feedback is very important to us! We'll look into your issue. Would you mind sending us the details to info@puma.com?<br><br>We look forward to hearing from you soon.<br><br>Your PUMA Team
Santi Pérez
9 months ago
I made my first purchase on Puma’s online store, excited to get the new FAST-R NITRO Elite 3 using a 15% discount code for new customers. To my surprise, the order was cancelled shortly after with no clear explanation — just a vague note about “technical issues or the item no longer being available.” To make matters worse, as “compensation,” they offered a 10% discount code — which is less than the original 15% discount I had used. This makes no sense and feels unfair to customers who trusted the brand enough to make their first purchase. Frankly, I expected much better from a global company like Puma. After this poor experience, it’s hard to trust their online store again.
Owner's response
Hi Santi,<br><br>Thank you for reaching out to us and bringing this to our attention.<br>We apologize for your experience and would appreciate more details about the issue you encountered. Let’s resolve this together. Could you please drop us an email at info@puma.com, so we can look into this for you?<br>We look forward to hearing back from you soon.
Sabir Taghizadeh
a year ago
Oksana is the best, cutest and kindest person with the biggest smile and heart!! She literally made my day! Thank to her, my PUMA experience became much more pleasant and sweet. I am grateful for her kind support and also honest opinion about how the shoes suited me. I loved her, she deserves an award!!! I would love to come back just to receive customer service from her once again.
Owner's response
Hey Sabir,<br><br>Thanks for dropping your feedback! We're stoked to hear that Oksana gave you that true shopping buzz. 🔥 Can't wait to see you back at the store for your next awesome find!<br><br>Have a great day!<br><br>Your PUMA Team 🐾
Najjibu Ssekyondwa
a year ago
Customer service was the best
Owner's response
Hey there, Najjibu!<br><br>We just wanted to say a big thanks for picking PUMA! Your feedback means a lot to us, and we can't wait to have you back at the PUMA Brand Store Herzogenaurach store. Take care and see you soon!
Nicoleta Chinces
Edited 2 years ago
Super super, I'm coming back for sure
