FahrradDir
Bicycle store

Aktiv-Rad

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4.9(87reviews)
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Hans-Sachs-Straße 7, 80469 München

Munich, BY 80469

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Aktiv-Rad - Bicycle store in Munich, BY

schedule Opening Hours

MondayClosed
Tuesday12 PM - 6:30 PM
Wednesday12 PM - 6:30 PM
Thursday12 PM - 6:30 PM
Friday12 PM - 6:30 PM
Saturday10 AM - 2 PM
SundayClosed

What People Mention

repair (19) price (10) satisfaction (8) boy (4) gazelle (4) appointment (4) wish (3) pedelec (3) solution (3) customer involvement management (2)

reviewsReviews (10)

Tanja

2 months ago

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I bought my dream Gazelle bike here and I'm still extremely happy with the consistently prompt, friendly, and efficient service. Thank you so much! 🫶

Stefanie Wittek

4 months ago

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I had my front wheel replaced here because I had a flat tire. The job was done quickly, but the dynamo was poorly connected, so it's now broken after only a short time. Very annoying!

Owner's response

False and refutable claim!!! It's impossible to connect the plug on a hub dynamo incorrectly. The plug has a guide and can only be inserted in one direction. Anyone can check this themselves and see that your review is incorrect and doesn't reflect reality.<br><br>Ms. Wittek, are you giving us a bad review because of your lack of knowledge?<br><br>It's not a problem that you're not technically savvy. I'd be happy to explain it to you personally. It's unfortunate that your hub dynamo broke down later. However, that has nothing to do with the repair of the inner tube.<br><br>And thank you for praising us for repairing your damaged inner tube so quickly.

Hans-Peter Vogg

6 months ago

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I was looking for a specific Gazelle bike and came across this shop. I can highly recommend their service. One of the two shop owners (I forgot to ask his name, unfortunately) took a lot of time with me, and I felt I received good advice.

Owner's response

Hello Mr. Vogg. Thank you for the praise. I was happy to do that, and this is also the way I expect of myself. With thanks, Mr. Pöge 😉

haslingersontour

6 months ago

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I was looking for a compact bike with a Pinion MGU gearbox in the Munich area using i:sy's dealer search. "Aktiv-Rad" was among the bikes that came up. We had already visited other dealers, but nowhere did we receive such friendly and competent advice as from the owner, Mr. Poege. He not only took a lot of time to provide initial information over the phone, but also during our visit on a Saturday afternoon. He was also the only dealer who ordered dog baskets from i:sy and other companies for us to try out without any obligation to buy one. We can therefore wholeheartedly recommend this relatively small, friendly, and very customer-oriented bike shop. Here, the customer truly comes first and receives comprehensive advice without any time pressure. Many thanks, Mr. Poege! 👍🙋🏼‍♂️

Owner's response

Hello Mr. Haslinger. Thank you for the praise. I enjoy my work, as much as I enjoy working with you. It's important to me to provide customers with the best possible advice. So that you feel comfortable with your new bike and know that you'll receive support and service even after the purchase.

Dr. Luise Krüger

a year ago

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I can't help but give a five-star review. I contacted this bike shop because my Gazelle had a flat tire. They immediately offered me the option of dropping it off for repair that same day. I also asked if a general inspection was possible. I completely understood that this wasn't something they could do quickly. However, they immediately offered that I could also bring my bike in for inspection the following week. Just one day after dropping it off, I received a text message informing me that my bike was repaired and ready for pickup. After initially missing the opening hours (my mistake), I was only able to pick it up today. To my surprise, they kindly carried out the service at the same time, repairing any defects I had already noticed. I can honestly say that my bike has never been in such good condition. Furthermore, the owners are incredibly friendly and helpful, which is something I have rarely experienced. I can wholeheartedly recommend this shop (just as friends had recommended it to me before). I will definitely be using their services again.

Owner's response

Good afternoon, Dr. Krüger, thank you for the positive review. We always do our best, and the recognition for that is very welcome.

xbox one

a year ago

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Excellent service; my bike was ready within 30 minutes, and I arrived on short notice. It's worth noting, however, that it was a warranty issue and the bike was only two months old. 5/5

Owner's response

Thank you for the praise. We always do our best

Robin K

2 years ago

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Best bike shop in the neighborhood. And the competition is fierce. We've been shopping here for six years. During that time, we've purchased three high-quality e-bikes and tons of accessories (two of the e-bikes are in the attached picture) and have had over 20,000 km serviced. The owners are highly competent, incredibly helpful, and never short of creative solutions. The selection of city bikes is manageable but extremely well-thought-out. The owners want (and obviously have) happy, regular customers, not just quick cash. That's rare these days, which is why it deserves special mention. Oh, and they have 🦄 bells. They're incredibly cute. We are and will remain regular customers!

Owner's response

Hello Nadja and Robin. Thank you so much for the positive review. You are very respectful customers. It's a pleasure working with you when our services are appreciated.<br><br>Thanks, Hendrik and Tom

Isabel Keim

3 years ago

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A fantastic bike shop with even better service. I've been there three times now and have always received a super friendly welcome, and my bike has always been in perfect working order afterwards! The prices are more than fair, and everything is always done quickly. So, a definite recommendation if you need a new bike, your own is broken, or you need a service.

Owner's response

Hello Isabel. Thank you so much for the praise. We always put in a lot of effort. It feels good to have it appreciated.

Angela Körner

4 years ago

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We bought my bike from Aktiv-Rad a few years ago and now also ordered a new one for my husband. The advice is excellent, the owners take their time and cater to individual needs. The service when I bring my bike in for service is always excellent. We're always happy to come back. :-)

Owner's response

Thank you for the praise. We enjoy our job and try to satisfy every customer.

Andi Angersdorfer

11 years ago

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I didn't buy my old bike from Aktiv-Rad, unfortunately, but I did take it there for repairs. The service was excellent, everything was perfect. Even when I picked it up, they offered to stay open later if I couldn't make it during opening hours due to work. I'll definitely buy my new bike there. It's a small, family-run shop with a personal touch and expert advice. The price-performance ratio is excellent, and my bike was ready after just two days. That's exactly what you need in this digital age. Personalized advice, top-notch service, excellent work. Thank you very much. Andreas Angerstorfer

Owner's response

Hi Andi. Thanks for the kind words. That means a lot. We will continue to do our very best.


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