VeloLoft E-Bike Shop Nürnberg

Nataliya Vaintzettel

7 months ago

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We bought an e-bike two years ago. The purchase and delivery went smoothly, and we were otherwise quite satisfied with the bike, but the battery had become weaker over time. We made use of our warranty and sent the battery to Nuremberg. It's been two weeks now, and we haven't heard from the dealer. They are also unavailable by phone.

Thomas Stock

8 months ago

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I bought a superbly equipped Kettler Quadriga e-bike from Veloloft at a really good price and had it delivered within four business days. The bike arrived undamaged, and I'm absolutely thrilled.

Fritz Garstig

a year ago

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I bought an e-bike from Veloloft's online shop on Friday, December 6th, and paid immediately. Five days later, on December 11th, the delivery company arrived on time, as promised, and handed over the bike. It's been working perfectly ever since. I'm very happy with it!

Christopher Kainz

a year ago

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On December 2nd, 2024, I purchased a bicycle from Veloloft and immediately received an order confirmation. Today, December 10th, 2024, however, I was informed that the bicycle had been sold to another buyer who was faster. I paid in advance and agreed to a payment term of 14 days, starting from the date of purchase. Legally speaking, a purchase contract was therefore concluded. I have tried several times to contact the store by email and telephone, but unfortunately without success. How can something like this happen? It is extremely frustrating, and I expect a prompt resolution to this problem.

Imre Salih

Edited 2 years ago

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Not even worth a star. I demanded a refund, and the only positive thing was that the money arrived quickly. Incapable of anything. A month has already passed. The order was placed on November 5, 2023, and so far, there's still no sign of the e-bike. They said the key was bent in the lock during the workshop inspection, and a new one was ordered. On December 7, 2023, I received an email with an invoice for €41.59, which I wasn't even responsible for, since the bike wasn't even delivered. I'm still waiting for a resolution to this case.

mailbox04

2 years ago

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Be careful when buying eBikes! eBikes are prone to breaking down, especially the motor and electronics. They require service and support. Spare parts are often only available through the dealer. My Winora S-Pedelec, purchased from Veloloft, is now over three years old. The battery-frame connector has a broken cable. Veloloft's response: "...no, you can no longer order parts for your bike from us..." I never received any service there either; even during the warranty period, the bike always had to be sent to the manufacturer's service department (the bike was gone for six weeks). After the warranty period, there are always €200 shipping costs for each electronics repair (2 broken cables, dead display, motor misfiring). So check carefully what service the dealer can provide during and especially after the warranty period. That's why VeloLoft is one point!

Abraham Moody

2 years ago

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Officially reviewed and approved by MyDealers! The shop was officially "raided" by MyDealers. I personally ordered my bike – a FISCHER Montis EM 1724 Men's 29" – and received it today and immediately took it for a test ride! Everything is perfect – nothing to complain about!

Mike Abitzsch

2 years ago

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Everything was perfect, would gladly order again! Full marks! I ordered my Fischer Montis 6.0i 29" as a company bike. The paperwork was handled quickly and the e-bike was delivered super fast. The contact was extremely friendly, both by email and phone!

Udo Wehner

2 years ago

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A new bike was delivered defective. The dealer is difficult to reach by phone. I once managed to reach an employee, but they couldn't really help me. The next time I called, it was a customer service representative who was completely overwhelmed. I wrote several emails and received no help. I then contacted the bike manufacturer, who made an appointment for me and sent a technician to my home. The bike was ready to ride in no time. The whole thing took a total of two months, and the only thing the dealer could think of in the end was for me to repack the bike and have it picked up so they could check it in the workshop. I told the customer service representative that I suspected only the control unit was defective and that they would please send me a new one, but they didn't. It was defective, by the way. This could have been easier if they had checked the bike beforehand; they could have cleaned it, given how dusty it was! Conclusion: yes to selling, no to customer service, forget about customer-friendly!

Michaela Willacker-Papp

3 years ago

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Great shop, excellent service. I ordered an e-bike online. It was delivered within four business days, but I still haven't received the shipping confirmation email. Unfortunately, the display on the delivered bike was defective. When I first called, I immediately got a competent representative who suggested various repair options (I didn't want to return it). We quickly decided to have the bike repaired at the shop in Nuremberg. One call three days beforehand, and the appointment was scheduled. We arrived about 30 minutes late due to traffic, but the immediate replacement of the display was no problem. Excellent advice included. Top-notch service.