Bike Park Timm Winsen
Luhdorfer Str. 21, 21423 Winsen (Luhe)
Winsen, HH 21423
schedule Opening Hours
| Monday | Closed |
| Tuesday | 9 AM - 6:30 PM |
| Wednesday | 9 AM - 6:30 PM |
| Thursday | 9 AM - 6:30 PM |
| Friday | Closed |
| Saturday | 9 AM - 4 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Chrissie W
a month ago
Very poor service. I was treated rudely and condescendingly, and was told I'd have to wait forever for a service appointment for my bike. While buying a bike there might be okay, the customer service afterwards is terrible. They prioritize quantity over quality. When buying a bike, you should do your research beforehand; sometimes they have bikes in the shop that are sold at high prices even though a successor model is available for the same price. We're now going to a different dealer.
Owner's response
Hi Chrissie,<br><br>Thank you so much for taking the time to give us such detailed feedback – although it's very disappointing to hear that you had this experience with us.<br><br>Feeling unfriendly and dissatisfied with our after-sales service is absolutely not up to our standards. We're also sorry about the long wait for a service appointment – we know how frustrating that is.<br><br>We'd like to better understand the issues you described and discuss them with you. Please contact us by email at info@bike-park.de so we can address them personally.<br><br>Thank you for your honest feedback – it helps us improve.<br><br>Best regards,<br>Your Bike-Park Team
Michael Elbert
3 months ago
Even back in the days of Motorrad Timm, I was a regular customer there. Whether it was for BMW or Yamaha back then, or now for an e-bike, I always received excellent advice. Back then, it was all done over coffee and some good old-fashioned motorcycle talk. I'd especially like to commend Mr. Mancini. He was very competent and customer-oriented, patiently explaining the advantages and disadvantages of different drivetrains to me. Whether it was a chain, Enviolo, Rohloff, or various others. I never got the feeling that sales and revenue were his top priority. Since I hadn't quite decided yet, test rides with the various systems were very helpful and went smoothly. In the end, I went with a Riese & Müller Charger 5 Mixte with a Rohloff hub gear.
Sonja Beckmann
3 months ago
I went to Fahrrad Timm yesterday to buy a new bike. The staff are very friendly and helpful. The advice they gave was excellent. I can highly recommend Fahrrad Timm to anyone who needs a bike.
K S
6 months ago
I visited you today with my gravel bike, which is equipped with a Shimano Di2 drivetrain. I didn't have an appointment. The bike had a problem with the gears. We're currently vacationing in Stove and want to explore the surrounding area over the next two weeks. Thanks to your truly incredible service, we'll now be able to implement our plans without any problems. The helpfulness, the friendliness of the staff, and ultimately the result were simply fantastic. I haven't had such an experience in a very long time, and I was overwhelmed. Thanks again to the team.
Babette Narten
7 months ago
Last year, I used the Bike Park's workshop services and was very satisfied. It wasn't possible to schedule an appointment in advance, so I went there in person. This morning, I tried again to schedule an appointment. I left a message on the answering machine. I called five times in total, but each time I only got an answering machine. At some point, I called sales and asked for a callback from the workshop. Again, there was no callback. This should definitely be organized differently. If you offer a callback service, you should actually call back. I'm really annoyed. Luckily, another service provider was able to take my call, and I was able to bring the bike right away. The repair cost €550.00.
Norbert Banning
2 years ago
Absolutely terrible service Rear wheel broken despite warranty, no free replacement. The gears were so rusty, they sold us an old, rusty one. After the service, the rear wheel had no tread, and the report said everything was OK. We were within our service interval, and the warranty hadn't expired yet. They should be ashamed of themselves. Like used car dealers who roll back the odometer.
Owner's response
Hello Mr. Banning<br><br>Thank you for your review. We are sorry that you are not satisfied with our service. However, we must clarify that you demonstrably did not adhere to the prescribed maintenance interval to meet the requirements for claiming under the manufacturer's warranty. In your frustration with our poor service, you forgot to mention that we offered you a discount as a gesture of goodwill. Please feel free to contact us to clarify the matter. Sincerely, W. Mueller
Sofie Van Laer
2 years ago
We are bikepacking and we had issues with some spokes in our wheel. They made time to help us and we weer really friendly. They also sell really good products as we recognized some of our own bikes on which we already biked so many kilometers.
jakob kiærulf
3 years ago
Good service
Michael Otto
3 years ago
Top
Stefan Wille
5 years ago
Top Service
Owner's response
Hello Stefan Wille,<br><br>Thank you so much for your 5-star rating. We are delighted and wish you safe travels.<br><br>Your Bike-Park Timm Team from Winsen (Luhe).
