Bicycle store

Radsporthaus Kriegelstein GmbH

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4.8(157reviews)

location_on

Hofheimer Str. 5, 65931 Frankfurt am Main

Frankfurt am Main, HE 65931

call +4969365238

public www.radhaus-kriegelstein.de

map View on Google Maps

Radsporthaus Kriegelstein GmbH - Bicycle store in Frankfurt am Main, HE

schedule Opening Hours

Monday	9 AM - 6 PM
Tuesday	9 AM - 6 PM
Wednesday	Closed
Thursday	9 AM - 6 PM
Friday	9 AM - 6 PM
Saturday	9 AM - 2 PM
Sunday	Closed

What People Mention

pedelec (19) price (18) repair (15) workshop (9) stars (8) inspection (8) team (7) kindness (7) satisfaction (6) phone (5)

reviewsReviews (10)

Frank Erkes

3 months ago

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We've bought and serviced several bikes from Gier. So far, we've always been very satisfied. Friendly, competent, and local. Thank you, and please keep up the good work.

Owner's response

Dear Mr. Erkes, Thank you so much for your wonderful review! As a long-time customer, we are especially honored by your feedback! Thank you for taking the time to write us a review! We look forward to your next visit and will continue to do our utmost to provide you with the same friendly and expert service you have come to expect! Warmest regards, Your Radhaus Kriegelstein Team!

Joachim F.

3 months ago

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I can only say that if everyone received this kind of advice and service, I'm sure the world would be a bit friendlier. Thanks, team! 🚴

Owner's response

Dear Mr. Joachim F. Thank you so much for your kind words and the wonderful review! We make every effort to give our customers the necessary time to best assist them with their needs, and nobody wants to be served under pressure! We look forward to brightening your day again next time. Your Radhaus Kriegelstein Team

Liaanderia

7 months ago

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I'm very satisfied with the customer service. All the staff were very friendly, both on the phone and in person. I needed a new tire. I dropped off the wheel the day before my appointment at the garage and was able to pick it up the next day, repaired. The mechanic was also very friendly, explained everything clearly, and even adjusted the brakes. I found the price for the tire change reasonable. As a customer, I felt well-informed and treated courteously, even though it was just a minor repair. Thank you :)

Owner's response

Dear Liaanderia, Thank you so much for your kind review and for taking the time to write it. We are truly delighted that you enjoyed your experience with us and that we were able to impress you! Just a year ago, we completely revamped our workshop system and have since dedicated much more time to order intake, allowing us to engage directly with customers about everything related to their order. Whether you need help with a small issue or a more significant problem with your bike, discussing it in person helps clear up misunderstandings and ensures you know the expected costs before finalizing the order. We are a young, well-coordinated team, and we all enjoy our work. It's wonderful that this satisfaction was also reflected in your experience as a customer! See you soon, and thank you again! Your Radhaus Kriegelstein Team

Krishnan

7 months ago

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I was looking for vorderrad schutzblech part for my Kalkhoff Entice, the team here helped very efficiently with a sks part without replacing the entire schutzblech. I reached out Kalkhoff customer support before coming here, kalkhoff support is not great. Thank you for the amazing support provided Radsporthaus Kriegelstein.

Owner's response

Hello Krishnan, Thank you so much for your wonderful review! Unfortunately, your experience contacting the manufacturer directly is not uncommon, as manufacturers often refer customers to authorized dealers. While we are not officially Kalkhoff dealers ourselves, we are always happy to help when we can find a good solution using alternative branded products, as we did in your case, and demonstrate our commitment to providing excellent advice and service! We look forward to assisting you with any questions or problems you may have regarding your bike in the future! Your Radhaus Kriegelstein Team

8 months ago

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I recently leased my company bike from Radhaus Kriegelstein in Frankfurt-Zeilsheim and am completely satisfied with the entire process. From the very first contact, the team was extremely friendly and helpful. You can immediately tell that true cycling enthusiasts with experience and passion work here. The consultation was personalized, honest, and competent – they really took the time to understand my wishes and requirements. Their goal wasn't to sell me the most expensive model, but to find the perfect bike for my needs. I particularly appreciated that. The company bike leasing process itself was also completely seamless. Communication was clear, questions were answered quickly, and the paperwork was handled professionally. Everything was organized in no time, and I was able to pick up my new bike. The bike shop itself is well-organized, and the atmosphere is pleasant and welcoming. As a customer, you feel valued and not just rushed through – a clear difference from larger chains. Inspections and maintenance appointments can be booked by phone or easily online. Conclusion: Anyone looking for a competent, honest, and dedicated bicycle shop – especially for company bike leasing – will receive excellent service at Radhaus Kriegelstein. Highly recommended!

Owner's response

Dear Customer, Thank you so much for your wonderful and detailed review! We are truly honored that you took the time to share your positive experience with us so comprehensively! We are especially pleased to hear that you felt so comfortable interacting with our staff! Furthermore, it is very important to us that our customers never feel pressured to make a purchase, as we place great value on honest advice. Accordingly, we dedicate ample time to our consultations to always find the perfect bike for you. That you experienced this as well is a great success and a huge compliment – thank you so much! We will, of course, be there for you with the same dedication for all your future needs and look forward to your next visit! Best regards, Your Radhaus Kriegelstein Team

MOIZY

9 months ago

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I took my bike in for repair about three months ago because I had a flat tire on the back. I was told I'd have to wait a maximum of one week. After a week, I called because no one had contacted me. I had to wait another week in total. Okay, not a big deal. Now, after three months, I unfortunately got another flat tire on the back and went to a different bike shop, which told me that the rear wheel was already porous. So I paid again. I then contacted Kriegelstein to inquire about the situation. They got back to me the same day, which I appreciate, hence the two stars. However, they didn't offer me a satisfactory solution, which is a shame!

Owner's response

Dear Mr. F., Thank you for contacting us with negative feedback, giving us the opportunity to further improve our service. First of all, we would like to apologize again for the fact that the agreed-upon timeframe for your repair was not met. It is also regrettable to hear that we were unable to resolve the matter satisfactorily for you during our phone call yesterday. We would therefore like to briefly explain the situation here. If defects are discovered after a repair we have carried out, we are always interested in finding a customer-friendly solution. In your case, we would have offered you a free rectification. Unfortunately, you contacted another bicycle shop with your complaint instead of contacting us directly. In this case, we cannot reimburse the invoice from another workshop, and we ask for your understanding. We wish you a pleasant and long-lasting, puncture-free ride! Best regards, Your Radhaus Kriegelstein Team

Heike Koch

9 months ago

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I was happy with my e-bike purchase from the very beginning and always had a good feeling about the service. My bike was recently repaired, and I received such fair and honest service that I can only say – absolutely top-notch! ⭐⭐⭐ Thank you!!

Owner's response

Dear Ms. Koch, Thank you so much for your fantastic review! It's wonderful to hear that you are completely satisfied with your bike and our service! Especially since we have just completely revamped our repair process, positive feedback from our customers makes us very happy and encourages us on our path. Because, of course, our primary goal is to meet your needs in the best possible way. Thank you for taking the time to share your positive experience with us, and we look forward to continuing to bring you joy and pleasure while cycling! Best regards, Your Radhaus Kriegelstein Team

Daniel Wehlmann

10 months ago

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I highly recommend this shop for anyone looking for advice and service. Whether it's a busy Saturday or a quieter Monday, the staff take plenty of time for you. I was looking for bike parts... like a larger sprocket, a new handlebar, grips, fenders, a suspension seatpost, brake pads, etc. They walk you out with you or know exactly what you need right away... they take measurements and give the right recommendation. If something isn't in stock, they find a solution. I especially want to highlight Rafael and Lena... they make you feel like royalty/a real customer ;* Plus, thanks to Denis, I got the old price on a handlebar today and saved €10... At other shops in a similar area, I was turned away, or told to "do some research" first, make an appointment, etc. -.-

Owner's response

Dear Mr. Wehlmann, Thank you so much for taking the time to write this outstanding and detailed review! In our consultations, we make it a priority to thoroughly answer all of our customers' questions so that the quality of our service doesn't suffer under any time constraints. No matter how busy we are, we want you to always leave our store feeling equally well-informed. It's wonderful to hear that you felt so well advised by us, and your recommendation is a great honor! We look forward to many more opportunities to demonstrate our customer-focused approach to you! Best regards, Your Radhaus Kriegelstein Team

Thomas

a year ago

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The big advantage here is that service is a top priority. I bought an e-mountain bike from Kriegelstein Bike Shop in June. I could have gone to Stadler or Fahrrad Franz, but I wanted to buy from a regional, medium-sized company to benefit from their service. The sales advice was very friendly and competent, and the bike was delivered quickly. Last Saturday, I got a flat tire nearby, so I quickly pushed it to Kriegelstein and asked if they could help me out. Two employees came immediately and took care of it. A new tire and tube were fitted within a minute, and I was able to continue my ride. Excellent!

Owner's response

Dear Customer, Thank you so much for your excellent review! We are delighted to hear that we were able to meet your expectations of us as a retailer! We are pleased to see that you are already enjoying your new bike – we will gladly keep you mobile as quickly as possible in the future. We look forward to the opportunity to impress you with our service again soon! Best regards, Your Radsporthaus Kriegelstein Team