Sporting goods store

RollerDerbyHouse

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4.6(73reviews)

location_on

Altkönigstraße 12, 65239 Hochheim am Main

Hochheim am Main, HE 65239

call +4961468376512

public rollerderbyhouse.eu

map View on Google Maps

RollerDerbyHouse - Sporting goods store in Hochheim am Main, HE

schedule Opening Hours

Hours not available

What People Mention

email (7) purchase order (7) delivery (6) customer service (6) stars (3) advice (3) phone (2)

reviewsReviews (10)

Lisa Fischer

a month ago

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The roller skates arrived super fast. Ordered on Sunday, shipped on Monday, and delivered on Tuesday. Now that's what I call customer service! The skates themselves look fantastic, and even when there was a minor issue, I received incredibly fast email support and was able to fix it myself in seconds (just a loose screw). Otherwise, the skates are perfect. Thank you so much for the outstanding service!

Anneta Avramidou

a year ago

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Excellent and reliable shop! It has many many things and some very good prices! Also, it is easy to contact them, as they always reply on time, for everything you may need and they solve any problem that may comes up. Keep up the good job! ✌🖤

Owner's response

Thank you very very much!!! :-)

Benjamin Jäckel

a year ago

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Fantastic service! 👍🏼 I had several vouchers, and since you can only redeem one at a time on the website, Björn simply found everything separately for me and applied all the vouchers at once. On top of that, I received excellent advice and answers to my questions. Great service. I'll definitely be back.

Taz

3 years ago

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I had a great experience with the store and the owner. He was very professional and knowledgeable over the phone, his advice on the roller skate was perfect. The product was delivered quickly and it was very well packaged in a perfect condition. I’m looking forward to my next roller skate upgrade.

Owner's response

Thanks so much for your review!

Clara

5 years ago

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I ordered a pair of beach bunny rollerskates to Spain and they were sent to me inmediately. If I had any problem they replied quickly. Thank you so much!

Lydia

5 years ago

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I know many people looked into my last review. So I decided to give the store another chance. I’m happy with my latest order. No long emails, straight to the point with the order sent on the same day, stock is as mentioned on the website. Great job and thanks. 1 less star than 5 just because the box was taped with no other cover on it. That’s all.

Owner's response

Dear Lydia, we are very happy that you gave us a second chance and hope that you will enjoy your new MOXI Skates. Also big thanks for changing the review to 4 stars. All the best your rollerderbyhouse Team

Stefan Marceta

Edited 5 years ago

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Ordered a pair of skates which I sent back due to them being too small. Understandably, they didn’t have the next size up so I asked to refund my purchase. They (Kevin) replied with an automated email stating it would take 5-8 business days due to high demand. Its now been TWENTY days since that first email and I’m still waiting for a response. I sent them a second email with the same automated response in return. Conclusion: If you’re buying here, keep in mind that you won’t be seeing your money for a looong while if you want a refund. It’s interesting how you always seem to take zero accountability on these bad reviews... The information I gave was 100% correct and regardless an email should have been sent out confirming that you got the information and wether it was correct or not. Funny enough you did all this “the day of” the bad review

Owner's response

Hello Stefan, on July 30th you have ordered a pair of skates. Chosen payment option was prepayment by banktransfer. On August 3rd we received the money from you and shipped the skates the same day. 3 days later the skates arrived at your address in sweden. You tried them on and decided to send them back for exchange. On August 12th we processed your return and informed you by email that the requested size is not available anymore. You replied on the 14th and gave us your bankdetails for the refund. We advised our accounting to issue the refund on August 17th. On August 24th we got the notification from our bank that the transfer failed because of an incorrect bankaccount information. At the same day you gave us this bad review, so we had no chance to inform you. Btw you gave us the wrong bankinformation in your email from August 14th. We are very sorry for this situation but have to point out that you are waiting this long for your money because 1) you gave us the wrong bankaccount information and 2) you have chosen the slowest payment option for your order. To avoid such a dissappointing experience in the future we really recommend to choose another payment option, e.g. Paypal. Again we apologize for the inconveniences but hope for your understanding that this situation is caused by several factors we do not have influence on. Too sad that you gave us a one star rating for this, even tho we did everything correct and absolutely in time. We are happy to solve this asap so kindly reply our latest email. best regards Rollerderderbyhouse Team