die Radgeber Werkstatt
Hintere Bleiche 7, 55116 Mainz
Mainz, HE 55116
schedule Opening Hours
| Monday | Closed |
| Tuesday | 10 AM - 7 PM |
| Wednesday | 10 AM - 7 PM |
| Thursday | 10 AM - 7 PM |
| Friday | Closed |
| Saturday | 9:30 AM - 10 AM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Leila Gro
a month ago
I called ahead to ask if I could bring my bike in because of a flat tire. I was told that was fine, I just needed to be patient while they replaced it. When I arrived at the shop, they immediately told me that the bike had significant safety-related defects, the brakes were broken, there was something wrong with the gears, etc. I have no idea; it rides perfectly fine, and I can brake just fine. But it's possible that from the perspective of master mechanics and bike specialists, it's not perfect. What was striking, though, was that I was a woman alone in the shop. The two men disappeared into the workshop for a few minutes, then came back and told me they could only fix the flat if x, y...z (sorry, I'm not an expert) were also done. I was shocked. Since when can't you just get a flat tire repaired? I've never experienced anything like that before. I wouldn't recommend a woman go there alone. Afterwards, I complained to the boss about this, and he told me to just sign something stating that I was riding the "broken" bike on the road, but that he wouldn't be liable. A very dubious business practice.
Owner's response
Dear Ms. Grossmann,<br><br>We expressly reject the accusations contained in your review. In particular, we categorically reject the insinuation of a "dubious business practice" and the implicit claim that you were treated differently because you are a woman in our company. We are a women-owned and operated company, and respectful and equal treatment of all customers is a matter of course for us.<br><br>When your bicycle was received, in addition to the flat tire, safety-related defects were identified. As a specialist workshop, we are obligated to point out such issues. In these cases, a repair can only be carried out legally if it is documented that existing safety-related defects were pointed out and that no liability can be assumed for them. This procedure serves solely for safety and corresponds to the usual standards in the bicycle repair industry. A defective, worn rim can lead to serious injuries in the event of a fall.<br><br>We regret that a false impression has apparently been created. We have also reviewed the matter internally.<br><br>Regardless, we have reported this review to Google for review. We reject any untrue or damaging statements of fact.<br><br>Katharina Schleifenbaum<br><br>Managing Director since 1999<br><br>die Radgeber ohG
Kay Strobach
2 months ago
The repair took two weeks because they had to wait for a splined carrier to be delivered, but the result is excellent, and that's what ultimately matters. Any questions were answered promptly and courteously. And choosing a Gebhardt chainring instead of a Truvativ one is definitely a nice touch.
Owner's response
Thank you so much, we're delighted to hear that!
Dunkirk United (Rooney)
3 months ago
Excellent service! My seatpost had slipped into the frame, so I dropped by on a whim and was seen immediately. Everything was repaired in just two minutes – and it was free of charge. Many thanks to the team at Ratgeber Fahrrad Mainz!
Owner's response
:-) Thanks
Cherry
3 months ago
On December 8, 2025, after a minor fall, I took my bike to Radgeber in Mainz to have the gears repaired. Upon arrival, I was quoted approximately €45, but when I picked it up, I paid €42, which was a pleasant surprise. However, on my very first ride, I noticed that one gear wasn't shifting properly. On December 15, 2025, I reported this by phone and was asked to come in the next day. Great. On December 16, 2025, I was greeted by a staff member at reception (Rafael). I calmly explained the problem and mentioned that I was leaving on Sunday for a longer bikepacking trip and therefore needed a reliably functioning bike. After consulting with the workshop, I was initially told that they couldn't do anything because, supposedly, no payment had been made the last time. This statement was demonstrably false and was quickly refuted by showing them the invoice. An awkward moment. The workshop foreman, who arrived next, didn't greet me at all and spoke in a loud, irritated tone from the start. Initially, he claimed that only the derailleur hanger had been straightened and that adjusting the gears wasn't part of the service. I found this explanation extremely odd. Shortly afterward, he suddenly asserted that everything had been adjusted correctly and that the problem was with me. The statements contradicted each other again. What was particularly egregious was that the foreman justified his tone by claiming that I had previously confronted the receptionist aggressively and said that I "absolutely had to have the bike for Thailand." This account was untrue. When I directly questioned him about it, Rafael nevertheless confirmed this claim and stuck to this false statement. Shameful. The conversation also took place in front of another customer, which I found simply humiliating. When I pointed out that treating customers with respect is fundamental to any service-oriented business, the foreman replied that he didn't need to, since he "works in the workshop." What was particularly egregious was that the foreman justified his tone by claiming that I had previously confronted the receptionist aggressively and insisted that I "absolutely had to have the bike for Thailand." Regarding the billing: I was initially told on-site that readjusting the gears would cost an additional €21. A few hours later, I received a call informing me that a software update had also been performed, bringing the total bill to €72.50. I had no prior consultation or agreement regarding this significant increase. The individual items on the bill are particularly questionable: Among other things, €14 was charged for removing, charging, and reinstalling a very easily removable battery – a task that takes only a few seconds. Another €14 was charged for a functional test and test ride, even though, in my opinion, a test ride should be a standard part of any proper repair. On top of that, there was a charge of €42 for diagnostics and a software update, even though the software is free and the actual time required is minimal. All of this is highly dubious. Ultimately, I felt compelled to accept the amount. Given the circumstances, I had to assume that my bicycle would not have been properly repaired or returned otherwise. In total, I paid €42 + €72.50 = €114.50 without receiving a transparent and comprehensible explanation as to why a functioning derailleur wasn't included in the initial repair. Except in the case of warranty claims, I will not be using this workshop again. I strongly advise every customer to have a very detailed explanation beforehand of exactly what work will be carried out and what the associated costs will be. You'll be surprised at what Radgeber Mainz can charge you. Very suspicious.
Owner's response
Hello Mr. Akin.K.<br><br>Thank you for taking the time to describe your experience in such detail. We always take feedback seriously – even when perceptions differ.<br><br>It's important for us to clarify that we worked on your bicycle's electronic shifting system multiple times and with considerable time investment to get it working reliably. This included, among other things, charging and reinserting the battery, checking the button cells in the remote control, a functional test, and a software update for the electronic shifting system. Electronic shifting systems are complex and not comparable to a purely mechanical adjustment. The work performed is detailed on the invoice.<br><br>We regret that the costs and scope of the work may be perceived differently. We strive for transparency and bill only for the actual time spent. In this case, significantly more time was invested than initially anticipated – we want and need to bill you fairly for this service.<br>... It is equally important for us to emphasize that we place great value on respectful interaction – both towards our customers and towards our employees and trainees. In the situation described, a trainee contacted his training supervisor for safety reasons, as he perceived the atmosphere to be very tense. As a training company, we take such situations very seriously.<br><br>Regardless, we would like to offer an important piece of advice that is relevant for all customers: When transporting a bicycle in a car, it is essential to ensure that the gears and derailleur are not under any strain. Ideally, the chain should be facing upwards, and sensitive parts should be padded (e.g., with a blanket). Improper transport can lead to recurring shifting problems.<br><br>We regret that the communication in this case did not go as smoothly as both parties would have liked. Our goal is always to ensure that our customers feel well taken care of – as does our team.<br><br>Despite everything, we wish you a pleasant and safe journey.<br><br>Your team at<br>die Radgeber Mainz
Jules R
5 months ago
Nice and competent team! Unfortunately, Rose took a long time to deliver the frame, but once it arrived, I was able to pick up my bike quickly and fully assembled. I'd be happy to use them again!
Frank Lim
7 months ago
I was on a bicycle touring trip and needed to get my rear brakes adjusted which a nice technician did free of charge (they wouldn’t accept payment). But he noticed a pretty large cut in my tire that I hadn’t noticed. The inner tube was poking out and ready to pop. I had the tire replaced here and was so glad that they noticed the cut because the next leg of my journey was up and down the Swiss alps and the tire failing then might have been catastrophic! Super nice people and fast and efficient service.
Jörg Maschler
9 months ago
I had to go to the workshop three times for a simple repair because the necessary part wasn't available, and no one called to say the appointment couldn't take place. Internal communication between sales and the workshop is inadequate. The service and support I received were insufficient and inflexible. 1st inspection: Brake pads are worn and need replacing. 2nd inspection: Brakes are still okay. During the repair, I received a call that the brake pads needed replacing. Despite the numerous problems, I only received a free replacement wheel after I contacted the friendly manager in sales again and had a conversation with the workshop manager, who was very dismissive. The bike is repaired and seems to be okay. Customer service and trust in agreements made are practically nonexistent. Communication, both internally and externally, is virtually nonexistent. I cannot recommend this workshop.
Owner's response
Hello Mr. Maschler,<br><br>Thank you for your feedback – although we are very sorry that you were not satisfied with your workshop visit. We take your criticism seriously and have reviewed the process internally.<br><br>According to your registration, we received the following description:<br>"Flyer Upstreet 5 – Replace twist shifter under warranty, replace rear disc brake pads, and discs if necessary."<br><br>We received no indication of time pressure or particular urgency.<br><br>Your appointment confirmation stated that "your vehicle will be completed as quickly as possible, but may take several days depending on the bike." It also states that we have 10 service vehicles to keep our customers mobile if needed. We are sorry that you only received a replacement wheel after repeated inquiries – we could have responded more quickly.<br><br>In our view, service is always a collaborative effort. This includes binding agreements and clear communication – but also the willingness to read information such as appointment confirmations carefully. Cooperation helps both sides.<br><br>What is unacceptable to us, however, is when it gets loud in the store and employees are shouted at – whether in the workshop or in sales. Our colleagues give their best every day, even under heavy workloads. We stand for respectful interaction – in all directions.<br><br>We are pleased that your bike is now ready for use again and hope that we can show you again in the future that good cooperation is possible – friendly, committed, and on an equal footing.<br><br>Sincerely,<br>Andreas Ehrhardt<br>Management – Radgeber oHG
Liza Van Brakel
3 years ago
Great service. They helped me right away with a problem I had with my bike.
Owner's response
Thank you very much for your review. Highly appreciated.
seVentorun4
4 years ago
Friendly and competent staff.
Owner's response
Thank you very much, we are happy to hear that
Thomas Keller
9 years ago
Super friendly
