Fahr Rad Seligenstadt GmbH
Babenhäuser Str. 32-34, 63500 Seligenstadt
Seligenstadt, HE 63500
schedule Opening Hours
| Monday | Closed |
| Tuesday | 2 PM - 7 PM |
| Wednesday | 2 PM - 7 PM |
| Thursday | 2 PM - 7 PM |
| Friday | 2 PM - 7 PM |
| Saturday | 9 AM - 2 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Thomas S.
3 months ago
I've bought three bikes there already. I'm always satisfied with the expert advice. I'll gladly come back and can highly recommend them.
Ri Pe
5 months ago
Unlike Cannondale and two other "certified" bike shops, this bike shop took care of my damaged bike immediately and without any hassle, and at a very good price. I can highly recommend them. Cannondale and the other two "certified" bike shops could learn a thing or two from this level of service. I'll probably be stuck with the costs despite it being a warranty claim.
Felix Deister
6 months ago
Extremely friendly and competent advice. I opted for a 2026 Cube carbon road bike. The tip to get it through Jobrad was especially valuable.
Berry Store
8 months ago
Absolutely disappointing – never again! I've been to this store several times now and each time I've been greeted in an unfriendly and indifferent manner. One particularly off-putting employee, whose lack of empathy and blatant disinterest in customer concerns are simply unacceptable, was a real turn-off. There's no such thing as service here – you feel completely abandoned, and help is nowhere to be found. They only answer the phone sporadically, and even then, you're not taken seriously. The prices are exorbitant, the products are utterly unimpressive, and this store is completely unreliable. I strongly advise everyone to avoid it – neither the service nor the merchandise is worth the money or the hassle. This was definitely my last visit.
Owner's response
Hello,<br><br>I'm very sorry to hear that you had such a negative experience with us. This in no way reflects our standards of customer service and friendliness. Your feedback is extremely important to us in improving our processes and customer service.<br><br>I would be grateful if you could contact us directly by email so that we can personally address your concerns and find a solution. You can reach us at info@fahrrad-seligenstadt.de.<br><br>Thank you in advance for your feedback. We hope to have the opportunity to impress you with our service in the future.<br><br>Best regards,<br><br>Christian Gerheim
Klaus Bilz
Edited 9 months ago
My sister-in-law recently bought an expensive CUBE e-bike there. Shortly after the purchase, one of the pedals fell off. She complained about this and was told, and I quote the employee: "We're aware of the problem, but we can't do anything because we're closed for two weeks of vacation starting Monday (today)." My opinion on this: If you call yourself a specialist shop, you should be able to repair a minor defect like this immediately! After all, the e-bike is needed. And €3,699 is not exactly pocket change. I consider this employee's reaction simply unacceptable and am inclined to say: "Fahr Rad didn't exactly cover themselves in glory." Personally, I would have withdrawn from the purchase agreement and initiated a refund. So that everyone can see that this is not a fake review, I am publishing my name: Klaus Bilz Am Graben 21 97828 Marktheidenfeld - Altfeld
Owner's response
Good afternoon Mr. Bilz,<br><br>Thank you for taking the time to share your experience. I am very sorry to hear that your sister-in-law had problems with a pedal after purchasing a CUBE e-bike and that you were disappointed by our employee's response. This is certainly not in line with our standards for customer service and expertise.<br><br>We understand that such an expensive e-bike should be used quickly and that minor defects need to be resolved promptly. The situation with the company holiday is unfortunate, of course, and we regret that it prevented an immediate solution. We take your criticism very seriously and will review internally how we can respond more quickly and in a more customer-oriented manner in such cases in the future.<br><br>If we have correctly identified the issue, your sister-in-law was provided with a replacement e-bike by us for the duration of the downtime. We always strive to find fair solutions and want to ensure that you and your sister-in-law are satisfied.<br><br>Thank you again for your candid feedback. It helps us to improve our service.<br><br><br>Thank you again for your open feedback. Sincerely,<br><br>Christian Gerheim<br><br><br>Sincerely,<br><br>Christian Gerheim
Hendrik Hildebrandt
2 years ago
We needed to schedule an appointment for the inspection of two bicycles at short notice – one for personal use and one through a leasing company. What proved problematic at other bike shops was no problem at all at Fahr Rad. They provided quick, competent advice and a great customer service approach. Everything went smoothly – we'd gladly use them again.
K. W.
2 years ago
I can wholeheartedly recommend this shop. We bought two bicycles there. We received excellent advice from Ms. Jung, who patiently and expertly explained everything. Many thanks for that! We will, of course, be taking our bikes there for servicing in the future. In short: Great shop, excellent, friendly, and competent service... two thumbs up! 👍👍 Five stars absolutely deserved!
Tristan Estel
2 years ago
I ordered a leased bike there. The advice was super friendly and very comprehensive. I ultimately ordered a cargo bike. The process was super fast and very easy. I was in contact by phone with information about the order right up until pickup. Great 👌
Claudia Ott
4 years ago
During our bike ride to St. Peter Ording, my husband had a flat tire just before Seligenstadt. He couldn't go any further. The rear wheel was completely ruined and had to be replaced. Luckily, we were immediately recommended Fahr Rad, and despite the coronavirus pandemic and the shop being closed, the owner helped us quickly, unbureaucratically, with absolute friendliness, and very professionally. After an hour and a half, we were able to continue our tour. Sometimes you meet the right people at the right time. Many, many thanks again from Roland and Claudia Ott.
Anton Klyonov
7 years ago
One of the worst in the whole Germany. The owner yells at customers as they were fellons. Avoid this place at any rate if you don't want to be stressed for the whole day if not week.
