B.O.C. - BIKE & OUTDOOR COMPANY GmbH & Co. KG
schedule Opening Hours
| Monday | 9 AM - 6 PM |
| Tuesday | 9 AM - 6 PM |
| Wednesday | 9 AM - 6 PM |
| Thursday | 9 AM - 6 PM |
| Friday | 9 AM - 6 PM |
| Saturday | 9 AM - 2 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
D. R.
4 months ago
I've had to take my leased Alltrail 6 bike back to the shop quite a few times now because something was always broken (material). In my opinion, the service is first-class. Whether by email, phone, or in person, they always took the time to find the cause and a solution. Last time, the repair only took one day. I'm extremely satisfied and have already convinced several colleagues to lease as well.
Owner's response
Hello D. R.,<br><br>Thank you for your positive review and for taking the time to share your experience with B.O.C.<br><br>We are delighted to hear that you are satisfied with our service and that we were able to help you quickly and easily with your requests.<br><br>We look forward to supporting you in the future as well.<br><br>Best regards from your B.O.C. team
Lars Hohls
6 months ago
Great service. Friendly staff. The stand I purchased was installed right away, along with my lock on the frame and the handlebars. I paid €25 for the stand. Even though the service center was quite busy, I received excellent advice and all my special requests were met. I'll definitely be back.
Owner's response
Good afternoon Mr. Hohls,<br><br>We truly appreciate your kind words and excellent review.<br><br>It's wonderful to hear that our team provided you with such outstanding service and was able to fulfill all your special requests.<br><br>We look forward to welcoming you back to our store soon. Thank you very much for your trust.<br><br>Best regards, your B.O.C. team
mx. tom
6 months ago
Unfortunately, they lacked expertise and information... We wanted them to replace the cassette on our rear hub motor. They told us they had neither the right tool nor the cassette in stock... So I bought both parts at that very shop! And then I repaired the e-bike myself in the parking lot!
Owner's response
Hello mx.tom,<br><br>Thank you for taking the time to share your experience. We're sorry you received a negative impression.<br><br>However, as in your case, we do not repair bicycles that were not purchased from us and are not allowed to tinker with the engine. We apologize if we didn't communicate this sufficiently and would like to use this as an opportunity to discuss how we can handle this even better in the future.<br><br>We would be pleased if you would give us another opportunity to convince you of our service.<br><br>Until then, please don't hesitate to contact us directly at https://www.boc24.de/kundenrueckmeldung for further details and information.<br><br>Best regards, your B.O.C. team
MD
6 months ago
Unfortunately, we were more than dissatisfied. We wanted to buy a bike for our daughter on Saturday. She found one right away. We had to approach an employee ourselves to get "help/advice." He stood "bored" at a counter. We were the only customers. Unfortunately, the bike wasn't the right size. Unfortunately, no alternative was offered. Bike didn't fit—order closed? Perhaps we weren't profitable enough because it was "just" a city bike and not an (expensive) e-bike. Too bad—thank goodness there are good alternatives nearby.
Owner's response
Thank you, MD, for taking the time to share your experience with us. We're sorry to hear your visit didn't meet your expectations.<br><br>Our goal is to provide every customer with friendly and helpful advice, and we regret that this wasn't the case.<br><br>We're very surprised to hear that you weren't offered an alternative bike option. We attach great importance to finding suitable solutions for all needs, regardless of price range. Please be assured that we will discuss your case in detail with our team.<br><br>Please don't hesitate to provide us with further details about your experience at https://www.boc24.de/kundenrueckmeldung.<br><br>We would appreciate it if you would give us a second chance to give you a better impression of our service.<br><br>Best regards, Your B.O.C. Team
jan von Oldau
7 months ago
Unfortunately, we weren't very satisfied. This was our second attempt to buy a bicycle at this BOC branch, and once again, the lack of helpful advice led us to decide against it. We tried out a few things on our own, as we had to wait about 45 minutes without an appointment before a sales assistant was available. We were simply unlucky. Unfortunately, our child (3 years old) then lost interest in trying anything and didn't want to be let go, which made getting advice even more difficult (children don't work on demand; they need a secure environment). After the sales assistant asked a question I had already answered, he wanted to give our son some space and look from a distance. Our child then tried out the bicycles/balance bike again. Unfortunately, the sales assistant then disappeared and was no longer available to answer our questions. We probably won't be coming back a third time. Our questions and uncertainties regarding balance bikes versus bicycles were therefore not addressed or discussed. We're still giving it two stars because the selection of accessories is very large.
Owner's response
Thank you, Jan von Oldau, for taking the time to share your experience with us.<br><br>We apologize that your visit did not meet your expectations.<br><br>Your feedback regarding the lack of assistance is very important to us. We strive to give each customer the attention they deserve, and we are sorry that this was not the case for you.<br><br>We are also sorry that your child did not feel comfortable. We understand that children need a calming and welcoming atmosphere to feel at ease.<br><br>In any case, we take your specific comments seriously and will discuss them with our team.<br><br>Please do not hesitate to contact us directly with any questions or concerns at https://www.boc24.de/kundenrueckmeldung so that we can assist you in the best way possible.<br><br>We would be delighted if you would give us the opportunity to improve your experience on a future visit.<br><br>Best regards from your B.O.C. Team
P. C.
8 months ago
I've bought one children's bike and leased two bikes through B.O.C. so far – and I'm completely satisfied! The advice was always friendly, competent, and very patient, so we found the right bikes. I'd especially like to highlight the workshop: The employees there are not only helpful but also give valuable tips for self-help, which I think is really great. Overall, a great service – you feel in good hands here.
Owner's response
Thank you, P.C., for your positive review and for sharing your experience with B.O.C.<br><br>We are delighted that you are completely satisfied with your purchase and lease from us. Your praise for our friendly and competent advice, as well as the patience of our team, means a great deal to us.<br><br>We are particularly proud of the positive feedback regarding our workshop. Our goal is not only to provide assistance but also to offer valuable tips for self-help. Thank you for highlighting this.<br><br>We look forward to welcoming you back soon.<br><br>Best regards from your B.O.C. team
Kim G.
9 months ago
I went there for advice on e-bike leasing. Ms. Gärtner advised me, and it was fantastic. She listened carefully to my needs, gave very honest advice, and I felt completely at ease the whole time. I found my perfect bike after the first consultation. Everything went very quickly, and everything was explained clearly when I picked it up. There was plenty of time and space for questions. A great, competent team in Celle. I would definitely go there again. :-)
Owner's response
Thank you so much, Kim G., for your wonderful review. We are delighted that our team provided you with such excellent advice regarding e-bike leasing and that you were able to quickly find your ideal bike.<br><br>Our team places great importance on addressing the individual needs of our customers and offering honest advice. It's great to hear that you felt well taken care of and that all your questions were answered thoroughly.<br><br>We look forward to welcoming you back to our store anytime.<br><br>Best regards from your B.O.C. team
Johanna Gs
9 months ago
We would like to sincerely thank Ms. Gärtner for the outstanding advice and excellent service! My boyfriend and I are absolutely thrilled. From the first test ride to the purchase of our new e-mountain bikes, everything went incredibly quickly and smoothly. The honest and expert advice deserves special mention; it truly made us feel like we were in the best hands. The delivery, assembly, and installation of some extras also went quickly and without a hitch. It was simply a thoroughly enjoyable buying experience! Thank you again!
Owner's response
Dear Johanna Gs,<br><br>Thank you for your wonderful review and positive feedback.<br><br>We are pleased to hear that our team was able to provide you with outstanding advice and service. We are thrilled that your B.O.C. purchasing experience was so smooth and enjoyable, from the test ride to the final assembly of your e-mountain bikes. Your recognition motivates us to continue providing the best service to our customers.<br><br>We look forward to your next visit.<br><br>Best regards, your B.O.C. team
Frank Bösche
a year ago
The selection at the BOC bike shop in Celle is really great, and I'm sure the staff are very friendly – unfortunately, I haven't met any of them in person yet. I was told that the repair of my bike would take two to four weeks, as the defective part first had to be sent in. However, I've now been waiting for more than seven weeks and haven't received any feedback. A little more communication would be really helpful.
Owner's response
Good afternoon Mr. Bösche,<br><br>First of all, we would like to apologize that your experience with our service did not meet your expectations.<br><br>At B.O.C., we always strive to provide our customers with accurate information about the timeframe for repairs. We regret that we were unable to do so in your case.<br><br>We fully understand your disappointment regarding the lack of communication.<br><br>Please send us a message at https://www.boc24.de/kundenrueckmeldung so that we can get an overview of your situation and find a solution as quickly as possible.<br><br>Best regards from your B.O.C. team
HANNOVER TRAVEL GUIDE 47
a year ago
Super friendly team. Excellent advice. They really take their time with the consultation. My bike had to be lightweight so I could get it out of the basement. Many thanks to the staff.
Owner's response
Hello Customer HANNOVER TRAVEL GUIDE 47,<br><br>Thank you for your kind words and excellent review. We are delighted that you were satisfied with our service and especially the advice we provided.<br><br>Our team takes pride in providing personalized, customer-focused advice. Your satisfaction and praise for our staff motivate us to continue in this vein. We are pleased that we were able to recommend the perfect bicycle for you.<br><br>We look forward to your next visit.<br><br>Best regards from your B.O.C. Team
