CUBE Store Hannover Nord
Varrelheide 202, 30657 Hannover
Hanover, NI 30657
schedule Opening Hours
| Monday | Closed |
| Tuesday | 9:30 AM - 6 PM |
| Wednesday | 9:30 AM - 6 PM |
| Thursday | 9:30 AM - 6 PM |
| Friday | 9:30 AM - 6 PM |
| Saturday | 9 AM - 3 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Kristian
3 months ago
I received excellent advice and information about the gravel bikes I looked at on-site. I subsequently decided on the Cube Nuroad EX 2026 in gray. The bike arrived a few weeks later, and I was able to pick it up. When I picked it up, I also received excellent advice and instructions on the bike, maintenance, etc. I'm very satisfied!
Owner's response
Hearing that you're so satisfied is the greatest compliment for us. Thank you so much for the lovely review and have fun with your new bike! 🚴♂️
Marc F.
Edited 5 months ago
Unfortunately, I encountered a very arrogant and unfriendly employee. They had no interest in finding a solution (Jobrad - process). I'll just go to the competition... Too bad, otherwise it would have been the bike... Edit: Unfortunately, your answer isn't entirely accurate - I mentioned several times that we work with Jobrad.de at our company. I actually spoke with our HR team, and they assured me that without the corresponding offer code from you, no operational review and subsequent forwarding to Jobrad.de could take place. The confirmation/acceptance of the offer would then be made by Jobrad.de, and only then could we have arranged an appointment to pick up the bike. Your colleague told me that the bike would be assembled and ready for pickup by the following weekend - a review by the company and Jobrad.de would never have been that quick... Furthermore, the statement 'you wanted to negotiate further' is incorrect. I asked once (!) if the price was anything more and nothing more. I don't call that negotiating. Edit: I sent you, or rather the relevant colleague, an email a few days ago. We can contact each other again if this happens within reasonable limits. I don't necessarily see the aforementioned 'explosiveness'. I've already written about the official process at my company together with Jobrad.de. I don't think this is unusual. If you disagree, that's legitimate, and we'll let it go. Regards, Marc
Owner's response
Hello Marc,<br><br>Thanks for your feedback.<br><br>You had a specific leasing request – but didn't specify which leasing company your employer works with. Without this information, we can't provide an offer that accurately reflects the JobRad process. This was also explained to you on-site.<br>Despite the discount already granted, you wanted to continue negotiating, and we even prepared the bike for a test ride. It's a shame that no deal was reached – but it's not due to a lack of interest on our part.<br>Since this topic remains highly sensitive, we would like to speak with you again by phone to clear up any misunderstandings. Please contact us at +49 5115 1567280 or write to marcus.wacker@multicycle.de.
P M
Edited 5 months ago
Unfortunately, he tried to sell us a defective bike, or at least it had flaws, which we weren't informed of – he simply wanted to sell it. On top of that, it wasn't roadworthy, had no lights, and was only available for an additional €250. The seller himself said it wasn't worth it, that everything was too expensive – at least that was fair. When I asked why they were selling bikes that weren't roadworthy for children, he replied: people want it that way. But even if you were to add an electric light, which he recommended, you wouldn't notice it from behind due to the bike's construction. So, unfortunately, a completely flawed design, at least if you want safe bikes. He was responsible for development, and people were supposedly mistaking it, so I should please hold back my assessment. My conclusion: take a close look at the bikes. They sell them with flaws in good conscience and sell bikes that can never be made roadworthy, and he, as the developer, stands by that and thinks it's a good thing. PS: When old men think what children and parents need, this is what happens. Edit: Thanks for your reply. The fact is, you didn't offer advice. You obviously reluctantly answered questions, and when I asked about the impossibility of road safety, you seemed extremely annoyed—so annoyed that you asked me to leave the store: "We don't want customers like that!" Your aggressive tone of voice still seems very inappropriate to me today, especially since you had two small children with you. Furthermore, your current reply also impressively expresses what I've seen in other posts: If something isn't good, it's always the customer's fault. Your reply is a misrepresentation of the facts. But your approach to customer dissatisfaction seems to reflect your basic attitude. Instead of interpreting criticism as a suggestion for improvement, you prefer to argue and ask them to leave your store. In doing so, you are actively harming not only your store, but also all other Cube stores.
Owner's response
This representation is simply false.<br>We obviously do not sell damaged or "damaged" bikes – every bike is inspected and professionally assembled by our workshop before delivery.<br><br>The model you mentioned is a children's MTB without road equipment, as is entirely normal in this category. Such bikes are deliberately designed for sporty riding and not primarily intended for road use – there are all-road models with full lighting and mudguard equipment that serve precisely this purpose.<br><br>A subsequent conversion would be technically possible, but more expensive than the all-road version – and we have openly explained this to you.<br>Your insinuation that we "sell defective or unroadworthy bikes with a clear conscience" is therefore factually incorrect and unfair. We always provide honest, transparent advice that meets our customers' needs. Of course, if you are fundamentally dissatisfied with CUBE products and models, then the problem lies elsewhere.
Matias Gonzalez
10 months ago
A bike shop it is just a bike shop. What makes a bike shop special is the people who work there, and in this case, Mail was a great help, very human, when I had to buy mí bike. Thank you Maik!
Owner's response
Thank you for your wonderful review! :)
beardedgenius
a year ago
I got my new Cube bike through my company's JobRad program. Of course, I did my research beforehand, so I went to the shop with a clear conscience. As far as advice goes, you're in the right place. I spoke with Maik, and let me tell you, he's the epitome of customer service. He took his time and let me test ride several models. His expertise is truly outstanding; you could tell during the consultation. I ended up choosing a Kathmandu, and the first 100 kilometers were simply amazing! I got a call from Maik the next day to check if everything was okay and to tell him to just drop by if there was anything I needed. I'm completely satisfied and highly recommend Cube to anyone who doesn't want to buy something sight unseen! 10/5 if I could!
Owner's response
Thank you for your fantastic review! 😃 We're delighted that Maik was able to help you so competently and kindly.
Lucky8401
Edited a year ago
The Cube Store in Altwarmbüchen is good. My sweetheart already has a Cube bike and is also a customer there. The advice is good, and the employees I met are communicative, friendly, helpful, and competent. I actually didn't want a new bike yet. But my first contact (Mike) is so passionate about the Cube brand that I simply couldn't resist. I also sought advice from other employees in the store (Marcel, Toni) and felt well-informed at all times. However, I was never pressured into buying (leasing), which I found very pleasant. The handover appointment was quite spontaneous, which I was very pleased about. The bike was explained very well and completely adjusted to my needs (Stereo 120). What needs to be improved, however, are the long wait times for service appointments. This is a well-known problem, and from experience, it's the case almost everywhere at the moment. The bike racks at the store could be better 😉
Owner's response
Thank you for your positive review and feedback!
Hauke Blohm
a year ago
I found the bike I wanted online on this shop's website, and it was even discounted, so I reserved it. They assembled it for me because it was still in the box in stock. I took it for a quick test ride and was totally happy, so far so good. 1st test ride at home: the frame sounded as if the cables/wires were rattling/not properly attached. This was the case: 1st complaint - resolved. 2nd test ride at home: the disc brake sounded like a foghorn in some situations. 2nd complaint - they would "quickly adjust it" in the shop. After 2 hours, I asked how long the quick adjustment would take - "before the stars burn out" was the response from the workshop. After another hour, they simply installed a completely different brake system, but only at the rear, without consulting me. It looked strange, I didn't want it that way, so they kept the bike and wanted to adjust it. Four times in the shop (320km in total) later, I arrived thinking they had installed the original brake system. NO, they had installed the "weird" one front and rear without proper consultation. I asked the "boss" how they could accommodate me, since I would have to come back a fifth time. The answer was "it wasn't his fault that I lived so far away." He wanted to order the system and replace it. Fifth time in the shop (400km), hopefully receiving an intact bike in its original condition this time. I took it home. At home, I wanted to give it a final clean, but I discovered significant defects in the paint, frame, and brake system. I tried to complain, but the "boss" said they would no longer be able to maintain trust and canceled the purchase. Sixth time in the shop (480km and several hours). The return was straightforward. You can't make this up. NO apology, NO accommodation, not even a "wait-and-hold drink." NEVER AGAIN from this Cube Store!
Owner's response
Hello Hauke,<br><br>We'd like to take this opportunity to address your points in detail and clarify some misunderstandings.<br><br>You came to us because the Bowden cables were rattling in the frame. This problem was fixed immediately. During your second test ride, problems arose with the front brake. We discovered that the disc was warped. We informed you that the repair would take longer, and you then decided to wait at the shop. The comment "until the stars burn out" was made in a friendly context and was meant to express our determination to solve the problem. Our mechanic said: "We will try to fix this problem until the stars burn out, if necessary."<br><br>After working on the brake for an extended period, we replaced the brake disc, which we had discussed with you beforehand. The different brake discs bothered you, which we completely understand. We agreed to keep the bike at the shop to adjust the brake system. When you went to pick up your bike, you noticed that we had installed the new brake disc on both the front and rear wheels. This was our attempt to resolve the issue as quickly as possible, as we didn't have the necessary original parts in stock. Obtaining them would have taken longer. The repair did indeed cause some minor paint damage to the brake, the screws, and the fork – we apologize for this.<br><br>In a subsequent email, you requested a new bike or a refund, as you were "fed up with this bike and all the issues." Contrary to your claim that we had questioned the basis of trust, this was not the case. You yourself requested a refund, which we immediately granted. Our workshop also apologized for the inconvenience and the waiting time – this is standard procedure and part of our standard process for every complaint.<br><br>If you are interested in a clarifying discussion with our branch manager in person, please feel free to contact us at feedback@multicycle.de. We will forward your email immediately to facilitate an exchange.
Gabriel Arellano
a year ago
Horrible experience do not buy a CUBE bike in Hannover, first, bike with a very bad quality or they sold me a broken bike, 2 days and problems, try to call and imposible, service told me they don’t know the problem and no time frame for reparation, for a very expensive bike,
Francisco Paez Gonzalez
Edited a year ago
Update: Since I'm so happy with my bike, I got my wife interested too. She received excellent advice from Toni, who immediately addressed her needs. A top-notch salesman, highly recommended, as we now ride together in matching outfits. Thanks to Toni and the Cube team! Hi, I picked up my e-bike from the store on Saturday. I'm extremely happy with the service from Maik, who was competent, knowledgeable, and friendly. Everything was perfect from the start, from the selection and ordering to the pickup last Saturday. Maik explained the bike in detail, adjusted it to my measurements, and gave me a thorough introduction. Thanks to Maik and the Cube team!
Owner's response
Of course, that's part of our standard procedure!
EMY
Edited 2 years ago
I bought spontaneously a bike for approx. 4 grand. Shortly after I got a formal letter by the headquarter to contact the customer service because of necessary measures ASAP. That was the beginning of my never ending story for almost 8 months. The bike can no longer be used with the mounted tires. They have to be replaced immediately. Unfortunately there was no tires available at that time. No callback and numerous mails remained unanswered despite several commitments. I started a further try in the south of Hanover approx. 6 months later. Same procedure. Excuses, misunderstanding and so on caused a standstill of three months more. The end of the story. I picked up 2 new tires to handle it myself after 9 months. Keep it up.
