Hornburg Automobile GmbH

j u

a month ago

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Nice people who are genuinely open to helping when a customer comes in. It's amazing how welcoming a business can be when it has good customer service, which is rare to find in Germany. Daniel was a great person.

Miau Mae

9 months ago

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In my opinion, they were very rude and also very unenthusiastic in their dealings with customers. I was there about my e-bike and well, what can I say... never again.

Jan W.

a year ago

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My bike was repaired within a week, and I was informed immediately. Settling the bill was a hassle-free process via Wertgarantie.

Uwe Vogt

a year ago

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I was in Sehnde near Hornburg on Friday for updates to my Bosch CX motor. The man there told me it's usually done as part of a service. He said it would cost €40. That's how it was last year. He also said I have to pay Bosch once I'm logged in. Apparently, they're the only dealer who pays. I accept what they charge, but not €40. I got it done at Stadler for €23, including a service report. It's remarkable that a local business treats customers who've only bought two e-bikes this way. Customer service and customer care are clearly not priorities anymore.

Thomas DIerks

a year ago

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I recently inquired at Hornburg Bikes in Hildesheim about a new seatpost for my old trekking bike. Just to be on the safe side, I brought my old seatpost and saddle along for adjustment. After a brief but very informative conversation, I was advised to test the "new adjustment" performed free of charge in the shop for a few more kilometers before replacing these old parts with new and relatively expensive ones. After this fair and accommodating consultation – as well as the subsequent test – I have decided to replace the "old parts" with a new seatpost in this shop. That was excellent customer service!

Sebastian Lampe

a year ago

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I had a broken gear cable on my road bike, which was, of course, internally routed. After making numerous calls to various bike shops in and around Hildesheim, I had almost given up hope of getting it repaired quickly. However, I was able to get an appointment here relatively quickly. The bike was repaired quickly and to my complete satisfaction, and the gears were readjusted. The price was absolutely reasonable, and the staff were very friendly. That's how you win customers! Thank you :-)

Astrid Koch

2 years ago

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I bought a leased bike in 2022 and now had to go in for an inspection. I couldn't make the first appointment for personal reasons, but it was rescheduled without any problems. And I went in twice without an appointment because there was something wrong with the brakes, but the problem was fixed right away. Great service, super friendly team.

Familie Müller

Edited 2 years ago

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Update after delivery: It turned out that the request for the €40 delivery fee apparently didn't come from the boss... He was certainly more than surprised when we recounted the conversation from the sales meeting, where we were promised free delivery. He waived the €40. Accordingly, I'm revising my initial negative feedback about the boss, which wasn't accurate, and am now providing corrected feedback. As you can see from the update, I can no longer confirm the many negative comments about the boss. He was very courteous and friendly during delivery and even gave us some tips along the way. We were extremely satisfied with the consultation. The children's bike was thoroughly explained to us, the seating position was explained and adjusted properly, and everything else during the consultation was perfect. The consultation and now also the service were top-notch.

Dry Fast

2 years ago

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As a customer, I recently had a very unpleasant experience with the managing director of this company. His unfriendly manner was very disappointing, and I feel I was not treated well. He was not only impatient and unfriendly but also highly unprofessional. I was very disappointed and upset by this behavior. As a customer, one should always be treated in a friendly and professional manner, and I expect this from a managing director as well. Unfortunately, this was not the case here, and I will certainly not be shopping with this company again in the future. Overall, my experience was very poor, and I would not recommend shopping with this company if you expect friendly and professional customer service.

Thomas Mielke

3 years ago

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Super Service 😉