11teamsports Store Rosengarten
Am Schulland 2, 21224 Rosengarten
Rosengarten, NI 21224
schedule Opening Hours
| Monday | 10 AM - 6 PM |
| Tuesday | 10 AM - 6 PM |
| Wednesday | 10 AM - 6 PM |
| Thursday | 10 AM - 6 PM |
| Friday | 10 AM - 6 PM |
| Saturday | 10 AM - 2 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
M. Hommel
7 months ago
Great advice, friendly, more open communication
Owner's response
Thank you so much for your great feedback. We look forward to your next visit.
Anonym
10 months ago
We were there for the first time last Friday. The selection is very large and the staff are friendly and competent.
Owner's response
Thank you so much for the great feedback.<br><br>We hope you'll come back again.
Amaryllis Red
11 months ago
I was very disappointed. Our son had just started playing soccer, and I had no idea about the equipment. We needed shin guards. The unmotivated salesperson, to whom I told him beforehand that I had no idea and needed advice, gave us two models and told my son to see which ones fit better. When he said some of them were slipping, he said he'd have to see if they were available in smaller sizes. I then tightened the Velcro. "Yes, of course, that works..." Then he left, and we stood there, and I bought a few. Now we needed more equipment, and I wanted to give the store another chance. Unfortunately, it was the same salesperson again. I needed two pairs of tracksuit bottoms, socks, and a pair of functional pants for cold days. He pressed two pairs of shorts (Nike and Adidas) into my hand. When I asked him that they didn't necessarily have to be the expensive brands, he simply replied, "They all cost around €20." According to the online retailer, that's not true, and I'd seen cheaper ones, just not in his size... Well, the young man had already left. So we went to the socks. Since I didn't know what size he needed and we didn't get any further help, we went home empty-handed. It's a shame, because with good advice, we would have had another customer for years to come. And with three kids, a lot adds up...
Owner's response
Hello Amaryllis,<br><br>We're very sorry you weren't satisfied with your shopping experience with us. It's our highest priority to put customer service and support first. Many of our reviews here reflect this. We will resolve this issue internally immediately and would be delighted if you would give us another chance next time. This incident won't happen again, we promise.<br>
Rima L.G.
a year ago
I've been waiting for almost three weeks now for a response regarding whether a jacket that was delivered in the wrong size can be exchanged for the correct one. Since it's personalized, it can't simply be returned, which is understandable. But if it's clearly the wrong size, I wonder why the customer is having such a hard time in this case. Well, we'll see if the €45 were wasted. The ordering and delivery process itself took a very long time and was only possible with prepayment.
Owner's response
Hello Rima, thank you for your feedback. We're sorry you had to wait so long. It's currently going through the complaint process, and the supplier will have to deliver it later. This process may take some time, as our colleague has communicated to you.<br><br>We will get back to you and keep you updated.<br><br>Please accept our apologies for any inconvenience.
Ke Mo
a year ago
I've been a customer here for many years and have always been satisfied. Unfortunately, I have to say that the sporting goods store's performance has declined significantly since the takeover by 11teamsport. Despite prior agreements, there's a recurring lack of response to orders. Delivery times are also no longer satisfactory. It's a shame. I hope things will improve.
Owner's response
Hi Ke Mo,<br><br>Thank you for your feedback. During the transition and integration last year, our performance wasn't quite up to par. We completely agree with you. We've made many changes and restructured things so that we can once again deliver the level of service our long-standing customers have come to expect.<br><br>We hope to see you again soon. If you notice anything like this, please feel free to contact us directly. This is the only way we can continuously improve.<br><br>Best regards,<br><br>Your 11teamsports Team
J D
2 years ago
Very friendly and competent service from a young saleswoman. We were here for knee pads for our grandson. They were even unpacked and demonstrated. We bought the Nike ones. The price-performance ratio is excellent. We'd gladly come back when we buy groin protectors and football boots.
Owner's response
Thank you so much for the kind and positive feedback.<br><br>We look forward to your next visit.
Cyril Dallies
3 years ago
Don't buy football cloth somewhere else, they have a great sortiment from children to full professional player
Simone Kirsten
4 years ago
Hey. So today I was really disappointed. I've been there for the first time in a long time. A salesman or something. I arrived with a stroller (4 children), and they didn't hold the door open for me. I barely got a "good morning" out. Then the young man disappeared and didn't come back until I heard the ding-dong sound when I left the store. He didn't seem to really want to sell anything. Unfortunately, there wasn't much of a selection either. I've enjoyed going there before and received very friendly service, but they seem to have forgotten what they were doing. Thanks for nothing 😪
Owner's response
Hi Simone,<br><br>We're so sorry you didn't feel comfortable with us. Your description doesn't reflect our standards or how we treat our customers at all. We apologize and would be delighted if you would visit us again in person. We're sure you won't be disappointed.<br><br>However, we also always appreciate a review when everything went well and you received friendly service, like last time.<br><br>Best regards,<br><br>Your Sportsline Team
Leo Mosley
5 years ago
Very Nice
sveradoch
6 years ago
Top
