INTERSPORT BALTZ
Massenbergstraße 2-6, 44787 Bochum
Bochum, NW 44787
schedule Opening Hours
| Monday | 10 AM - 7:30 PM |
| Tuesday | 10 AM - 7:30 PM |
| Wednesday | 10 AM - 7:30 PM |
| Thursday | 10 AM - 7:30 PM |
| Friday | 10 AM - 7:30 PM |
| Saturday | 10 AM - 7 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Frank Kaiser
a month ago
So far, I can only say positive things. The day before yesterday, in the late afternoon/early evening, I received very pleasant, empathetic, calm, and professional advice from a young, brunette woman (currently an apprentice). And the price-performance ratio here in the store (section of the store) clearly speaks to the quality and variety of the items and the overall product range. This is how customer service should be. I would gladly shop here again anytime.
Liza Mae Kaiser
8 months ago
I was absolutely delighted by the friendliness! Every employee greeted me and the advice was excellent! I'll definitely be back!
Owner's response
Thank you so much for your wonderful feedback! We're delighted that you felt so comfortable with us and that our team made such a positive impression. We give our best every day – it's all the more gratifying when it's appreciated like this. See you very soon – we look forward to your next visit! 🌟
Martin Leich
10 months ago
A huge thank you for the incredibly friendly and, above all, absolutely competent service. I have problems with a heel spur and was looking for sneakers with maximum cushioning. The lady who helped me was incredibly helpful with my problem and sold me the perfect shoes... a true expert! 👍😊
Owner's response
Thank you so much for your wonderful feedback and praise!<br><br>We are delighted to hear that you felt well-advised and found the perfect shoes to alleviate your discomfort. Our expert sales staff do their best every day to recognize and provide optimal support for individual needs like these.<br><br>We hope you continue to enjoy your new shoes – and, of course, pain-free walking!<br><br>Please visit us again soon – we look forward to seeing you! 😊
Nine St
11 months ago
For the second time, I was treated condescendingly and rudely by a short-haired employee at the store. As a paying customer, I expect respect and professional service – unfortunately, this doesn't seem to be the norm here. What's particularly frustrating is that the official Intersport website clearly states that returns can be dropped off at any Intersport store, ready for shipping – the rest is handled by the service team. (Source: Intersport Help Page) So why are customers treated as if they're requesting something unusual or unauthorized? Even more incomprehensible is their handling of price differences: If an item is offered at a lower price online at Intersport, it should be a given that you'll receive that price in the store as well – without having to justify yourself or "beg" for a discount. This behavior is not only off-putting, but it also gives the impression that they have no real interest in walk-up customers. Anyone who relies solely on their existing clientele (which will eventually disappear) shouldn't be surprised by a lack of new customers. Intersport Baltz belongs to the Intersport Group and should therefore adhere to the communicated standards. Currently, I simply cannot understand why they aren't doing so.
Owner's response
Thank you for your feedback. It is by no means our intention that you feel treated in an unfriendly or condescending manner. We take your feedback very seriously and will discuss the incident internally. If you need further support, we are happy to help. Please feel free to write directly to info@baltz.de.
M Stanehl
a year ago
A huge thank you to the whole team and especially to Carsten. Customer service is a top priority here, and we felt very well taken care of. We were both unsure which shoes were right for us, as we both rely on good footwear for health and work reasons. Carsten gave us open and honest advice about which shoes were suitable and which were less ideal. I can't remember the last time I experienced such excellent service. Everyone is definitely welcome here. We'll be back.
Owner's response
Thank you so much for your wonderful review! We're delighted that you felt so well looked after by us – that's exactly what we strive for. Of course, we extend a very special thank you to Carsten, who, with his expertise and honest, personalized advice, was able to meet your exact needs.<br><br>Competent support is especially important when choosing the right footwear – so it's even more wonderful that we were able to help you.<br><br>We look forward to your next visit!
Doktor Marcos
a year ago
While searching for our son's first running shoes, we were pleasantly surprised by the friendly, competent, and patient service we received at Intersport Baltz. No online purchase can offer this level of personalized attention, and we were happy to pay a little extra for it. Highly recommended, and thank you again!
Owner's response
Thank you so much for the wonderful review! We are delighted that you found exactly what you were looking for with us and that you were so satisfied with our service.<br><br>Our team at Intersport Baltz always strives to provide our customers with personalized and expert advice – especially when it comes to such important matters as choosing their first pair of running shoes. Your appreciation motivates us to continue serving you with passion and dedication.<br><br>We are pleased that you consciously chose to shop locally and are sharing your positive experience.
Hannah P
2 years ago
Selection was okay, good brands with various models. Unfortunately, the sales assistant was very pushy. I told her several times that I didn't need any help. She still came over and said I didn't even know what kind of shoes I was looking for, so I left. Incredibly rude. You can actually walk on both asphalt and trails. There's a difference between a polite inquiry and an outrageous insinuation. Best regards :))
Owner's response
Hello Hannah, we're sorry your shopping experience wasn't what you hoped for. Please give us another chance. Of course, you're always welcome to browse our website at your leisure.
Harry Stabenovski
6 years ago
Ok
DaBin Ich
6 years ago
Ok
Theodore Kopoukis
9 years ago
Not as much variety as I'm used to in other Intersport stores, but I got what I was looking for, while staying a few extra days than anticipated in Bochum and wanting to buy some work out apparel.
