MoOs FahrradManufaktur

M L

a month ago

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The owner is an amateurish hobby mechanic who has repeatedly broken my bike just to charge me twice! With his histrionic personality, he doesn't hesitate to yell at and insult customers. He wouldn't stand a chance in the open job market.

Jonas

Edited 2 months ago

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The cost of the tire change was twice as high as quoted for the first repair because "during the repair, it was discovered that the second tire was also damaged." I was only informed of this when I picked up the bike. When one of the tires went flat again after a month and I asked for an inspection, I got the bike back with the inner tube removed and the explanation that it wasn't a mounting error. A water test revealed a hole in the inner tube precisely at a seam on the inside of the tire, so it obviously wasn't caused by another external impact.

Mr. East

10 months ago

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As far as road bike service is concerned, I've had nothing but excellent experiences here. Competent and often immediate direct assistance with minor issues. Several complete check-up jobs with parts replacements went perfectly, and above all, communication was always friendly and completely relaxed. Fair prices. My go-to place in Bonn.

Deniz Ozut

10 months ago

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Moritz, the owner and the fixer, is a really nice guy and fixes very well, in short time, especially if the weather is rainy :)

David Lay Herrera

a year ago

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Fix the tire in minutes. An excellent service

Tom Tom

2 years ago

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Dear Mr. Moos, I would like to sincerely thank you for the quick and professional repair of my e-Scooter. On February 27, 2024, I unfortunately had a flat tire and had to bring my e-Scooter to your workshop. You immediately addressed my issue and repaired the damage the same day. I am very impressed with your expertise and friendly customer service. You took the time to explain the damage to me and offer me various repair options. Thanks to your excellent work, I can use my e-Scooter again without any problems. Thank you very much for your efforts! Sincerely,

Mariah Lili Alex H.

Edited 2 years ago

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Unfriendly, doesn't even turn off the audiobook when you enter the store. Completely clueless. Sells products he wouldn't recommend himself. Why do they even stock them then? This is NOT a certified master craftsman's business. Overpriced. Update 08/23 Whether it's a certified master craftsman's business or not is irrelevant to me. The condescending attitude comes more from the owner. That's all I have to say about that.

Miriam Wolf

2 years ago

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We wanted to replace the brakes on our e-cargo bike. We got an appointment in 3 weeks because spare parts had to be ordered. We showed up for the appointment but forgot to order the parts!!! OK, it can happen, I made an appointment for the following week. This time I was smarter and called ahead to ask... the parts weren't there yet but I had ordered them and they should arrive the same day, and then he called us so we could bring the bike over... we're still waiting for a call back! If you don't feel like it, that's no problem, but wasting other people's time is rude. I can't say anything about the technical side, but customer service/friendliness/trustworthiness is different.

SCHOLZ.T GOMER.J

3 years ago

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I was there for spare parts. Specifically, for brake pads for the front wheel. I asked for the cheapest basic model. The owner took the time to explain what to look for when replacing them. The whole thing cost me ONLY €3. Despite being the cheapest option, the workmanship of the brake pads was more than good. I consider the price-performance ratio to be good to very good. I received advice, received the spare parts directly, and was able to install them the same day. This also saved time and shipping costs. Of course, I also compared prices online – and yes, you could get them cheaper and of lower quality. But the brake pads I got for €3 were great! And they still are – I was there 7 months ago. Admittedly, the owner's manner takes a bit of getting used to when you first meet him (he's a bit cheeky, that man). Still, don't be fooled – if you remain friendly for the first five seconds and don't let his temperament overwhelm you, he's a really nice guy. It also depends a bit on how you treat the person you're talking to. It's better to start off "slightly gruff" and honest rather than overly friendly and deceitful. My impression of MoO's FahrradManufaktur was reputable. I had no complaints. I'd be happy to come back and would recommend this shop to others. PS: It's really cool that you can just use the free bike pump provided outside! (without having to buy anything)

James Akanbi

8 years ago

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Absolutely crappy bike repair shop. My bike got broken and I visited this shop to fix it. Despite charging ridiculous high fee, the guy actually broke another part in the bike. Really crappy!