Two-wheeled Center Schmitz GmbH.
Marsstraße 20, 44579 Castrop-Rauxel
Castrop-Rauxel, NW 44579
schedule Opening Hours
Hours not available
What People Mention
reviewsReviews (10)
Thomas K
7 months ago
Since Little John Bikes took over Fahrrad Schmitz, you can now book a service appointment online! Before, nobody at Schmitz would answer the phone, no matter what the problem was. Thanks, Little John, the service in the workshop has improved too.
Owner's response
Hey Thomas,<br><br>Thank you so much for your great review! We've now successfully moved our business profile to Google. Since your review pertains to Little John Bikes, we would be very grateful if you could submit it again using the following link:<br><br>https://g.page/r/CeoTI1dGRu1gEBM/review<br><br>Thank you for your support – it helps us a lot!<br><br>Your Little John Bikes Team
j4k80
7 months ago
I bought a new mountain bike there a few weeks ago, getting a good discount after receiving expert advice. They replaced the air cap on my fork, which unfortunately came loose during the first 200 kilometers, free of charge. So far, I'm very satisfied.
Owner's response
Hey J4K80,<br>Thank you so much for your positive review. We've now been able to move the company profile to Google. Since your review is for Little John Bikes, we would be delighted if you could submit it again using the following link:<br><br>https://g.page/r/CeoTI1dGRu1gEBM/review<br><br>Thank you for your support - it really helps us!<br><br>Your Little John Bikes Team
Aileen
8 months ago
I took my bike, which I bought there, for inspection. I made the appointment using the online tool. It went completely smoothly. I dropped off the bike at 10:00 a.m., and at 12:15 p.m. I received a text message informing me that I could pick it up. The employees were super friendly. A completely smooth process.
Owner's response
Hey Aileen,<br><br>Thank you so much for your fantastic review! We've now successfully moved our business profile to Google. Since your review pertains to Little John Bikes, we would be very grateful if you could submit it again using the following link:<br><br>https://g.page/r/CeoTI1dGRu1gEBM/review<br><br>Thank you for your support – it really helps us!<br><br>Your Little John Bikes Team
Axel
8 months ago
I tried to book an inspection appointment with this company by phone. What can I say? The friendliness of both employees I spoke to was abysmal. I have never been treated so rudely in my life. A complete disaster!
Adrian L
10 months ago
Unfortunately, I have to say that even after the takeover by Little John Bikes, customer service is still not good. Two things bother me in particular: - As an overweight person, it's certainly not easy to find a suitable bicycle, but I find it difficult when the staff member then suggests that I could, of course, lose weight. - Regarding the advertised bicycle leasing, I was also somewhat annoyed when I was told that the discounted bike I was interested in would incur an additional 6% surcharge. When I asked why, I was told that the bicycle shop naturally also needs to make a profit.
Hortensienliebe
11 months ago
Great shop! Friendly staff and excellent advice. I'm already looking forward to seeing everything assembled! The acquisition by Little John Bikes is the best thing that could have happened to the shop. I'm looking forward to continuing to buy my accessories and everything else here and to using the service.
Owner's response
Hi Hydrangea Love,<br><br>Thank you so much for your review. We've now successfully moved our business profile to Google. Since your review pertains to Little John Bikes, we would be very grateful if you could submit it again using the following link:<br><br>https://g.page/r/CeoTI1dGRu1gEBM/review<br><br>Thank you for your support – it helps us a lot!<br><br>Your Little John Bikes Team
Sven Neumann
a year ago
Super competent advice, modern shop. They have a selection of new bike brands. I was able to test ride a few bikes, making the decision easy. They also offer free inspections in NS. Wow. This new shop is highly recommended.
Owner's response
Hi Sven,<br><br>Thank you so much for your kind review. We've now successfully moved our business profile to Google. Since your review pertains to Little John Bikes, we would be very grateful if you could submit it again using the following link:<br><br>https://g.page/r/CeoTI1dGRu1gEBM/review<br><br>Thank you for your support – it helps us a lot!<br><br>Come visit us again soon. :)<br><br>Your Little John Bikes Team
Sandra Horn
2 years ago
My husband bought a new e-mountain bike (€4000) a week before our vacation at Lake Garda. Naturally, it was put to good use during our trip. After just a few days, the chain broke (see photo). Before having it repaired, my husband tried to contact Fahrrad Schmitz by phone to avoid any issues with the warranty. At the time, this was from Italy, and incidentally, it's still not possible to call from Germany. An alternative email wasn't answered for two days. The reply suggested we have the bike repaired and submit the invoice later. Fine, but too late... In the meantime, a local bike shop fixed the problem (new chain link, €5 for the coffee fund). Diagnosis: loose chainring (!!!!) Quote: "The bike was handed over in a (only) partially assembled state." Despite this, the chain kept coming off throughout the day. At another highly competent bike shop (20 km away), the gears were adjusted and the chain tension corrected (€10 for the coffee fund). Diagnosis: Chain too loose and chain guide incorrectly mounted. Quote: "The bicycle was handed over in a (only) partially assembled state." Afterwards, the bicycle worked well, but the whole ordeal cost us a full vacation day :-( Back in Germany: Bike trip to Fahrrad Schmitz (because they couldn't be reached by phone (see above)) - huge disappointment!!! No apology (!!!!!) and zero willingness to talk from management, since we couldn't show them an invoice. The bicycle wasn't even checked in the workshop. Conclusion: a wasted vacation day, a damaged chainring (see photo), only €15 in total expenses (without a receipt), but they refused our "compensatory" suggestion to install a Kiox 300 kit (purchased elsewhere) because it wasn't bought from Schmitz. Unbelievable! This is not what service should be like!!!!! We'll buy our next bike somewhere else!! (The staff/salespeople were friendly and competent, though!!)
Owner's response
Dear Ms. Horn, thank you very much for your explanation. We already contacted your husband after researching the customer in question and discussed with him what needs to be done and how we intend to proceed. We couldn't find any sales under that name/surname.<br><br>We are, of course, very sorry that this happened, and it is clearly a warranty case. However, we actually consider a response time of two days during peak season to be very reasonable, and we also considered it reasonable to not use the bike for one or two days and then simply do something else. Alternatively, you could have contacted the manufacturer. The solution you chose, to get help yourself at short notice at your vacation destination, is of course also fine. As you yourself say, out of consideration of not making a mistake regarding the warranty or guarantee, it is actually a given that you always have to obtain a receipt for the work performed.<br><br>Apparently, the repair attempts by our Italian colleagues weren't entirely successful or complete either. Given the damage to the chainring, the chainring should have been replaced as well. If the chain break had caused the chain guide to twist or a pinion to come loose, the colleague who repaired your chain for €5 should have already noticed this and participated or provided appropriate information.<br><br>Regarding the "diagnosis": We don't deliver bikes pre-assembled. Every bike is checked in the workshop and handed over ready for use, with the note, of course, that a service check should be performed again after the first few short rides, for example, to check whether anything has settled or loosened, or whether any defects have become apparent during use. Of course, it's always best if something like this never happens. However, the initial check is necessary because materials work under stress, and even with a new bike, minor adjustments may be necessary early on.<br><br>If you're only putting the miles on a new bike while on vacation, you should be aware that this service or a corresponding repair may be due while you're on vacation.<br><br>Overall, it seems to me that the communication here was a bit poor. Of course, a warranty claim could have been opened as part of a service, and indeed should have been. This is what we are doing and have done now. Therefore, this requires internal processing and optimization to ensure that things run smoothly even in stressful on-site situations. But I hope everything is now in order and we can return your bike to you today, ready for the next nice days next week.<br><br>Finally, regarding the electronic component that you wanted to have purchased and installed elsewhere. Unfortunately, we cannot cover this for warranty reasons.
Horst Hartje
Edited 2 years ago
As a regular customer (that's how I would describe myself after my fourth bike), I had a complaint today about my daughter's bike, which we bought from Zweirad Schmitz in April 2021. As you can see, the rear tire has cracks all around. When I asked how this was possible, I was simply told that they didn't know how my daughter would handle the bike. The tire has cracks all over it! So no goodwill or accommodation. Too bad, service is different; I'm in sales myself. We will now find another dealer and buy our e-bike there. 2 stars, but only because the salesperson at the time was competent. I would have liked a solution, but I wouldn't have been left out in the cold like this! H. Hartje
Owner's response
Dear Mr. Hartje, thank you for your feedback. We are sorry that you had such an unpleasant experience. Unfortunately, cracks in the tire, especially in the area where they appeared in the photos, do not qualify as a warranty claim. Such cracks can occur, for example, if the tire is underinflated or left standing for too long. A goodwill request to the manufacturer only makes sense if a warranty claim cannot be answered with a clear yes or no. We have no reason to reject a valid warranty claim.<br><br>We will gladly follow up and get back to you as soon as we receive a response.<br><br>We can offer you a new tire at a special price as part of a routine inspection of your wheel (according to our records, you have never had one inspected since purchasing the wheel).
MiDan 85
7 years ago
Top 👍👌
Owner's response
Thank you very much!
