Ampler Showroom | Light E-bike Test Rides
Severinstraße 111, 50678 Köln
Cologne, NW 50678
schedule Opening Hours
| Monday | Closed |
| Tuesday | 10 AM - 6 PM |
| Wednesday | 10 AM - 6 PM |
| Thursday | 10 AM - 6 PM |
| Friday | 10 AM - 6 PM |
| Saturday | Closed |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Nina Jäger
2 years ago
My Stout 2020 e-bike stopped charging two months ago. The power adapter immediately started flashing red. After contacting them by phone and email, and another three weeks later, I received and purchased a new battery. After a long search, I had it installed at a different bike shop. The whole thing cost me €550, and my bike is still exhibiting the same problem as before. I can't reach anyone by phone, and I haven't received a reply to my emails. I've tried all the phone numbers in Cologne, Berlin, and Tallinn. Everywhere I get a message saying the lines are currently unavailable. I simply want to know what the next steps are so I can finally use my bike again. Aside from the fact that I've already spent €550, this is definitely not good service. It's now been two months, and my bike still isn't working. I understand that bike shops are very busy. But a response to my messages and an explanation of the next steps should at least be possible.
Vivien Fischinger
2 years ago
My Ampler is going in for repairs for the second time in six months. Dealing with Ampler is a disaster. First, the battery was defective and had to be replaced, and now it seems to be the controller (according to the employee regarding my sister's bike). My sister also bought an Ampler, and she's experiencing the exact same problems, just with a slight delay. Two bikes, four endless repairs. Repair times are 6-12 weeks, meaning the bike will be gone for the entire summer. I'm constantly worried about it... And apparently, there's only a showroom left in Cologne and no repair service anymore. Stay away from these supposedly great bikes; they cause more frustration than joy. There simply aren't any loaner bikes in Cologne, which I find outrageous. Even then, it would be annoying enough to constantly disassemble everything and send the bike to Berlin for three months. Because of this, despite the friendly staff in the showroom, I can only give this shop one star. Buy a decent bike...
Owner's response
Hello Vivien, thank you for taking the time to write this review.<br><br>It is more than regrettable and frustrating that you and your sister have experienced multiple problems with the bicycles.<br><br>Since we no longer have a mechanic in our Cologne showroom since the beginning of this year, we are unfortunately unable to offer service or repairs.<br><br>We generally do not offer loaner bicycles. This is also stated in our terms and conditions, which stipulate that a mobility guarantee cannot be provided.<br><br>Of course, we will still do our best to repair your bicycles as quickly as possible and return them to you.<br><br>We apologize again for the loss of time, the inconvenience, and the delays.
Stefanie Huland
Edited 2 years ago
Addendum: The chain breakage was recognized as a warranty claim, and they offered to send me a new one (takes about two weeks). Since I'm unfortunately unable to properly install a chain myself, I'm currently looking for a workshop that would do it for me. Ampler has offered to cover the costs. Unfortunately, all the workshops are hopelessly busy. I'm now hoping I can still find a replacement somewhere. The bike is a work bike and my main means of transportation. I've been very happy with my Ampler Stella 2nd generation so far. Sure, the range isn't quite right, and sometimes the battery takes a moment to start. But all in all, these are manageable details. Now, after just ten months of use, the chain simply broke when I started pedaling. One link, completely worn out. When I inquired, they told me this wasn't covered by the warranty; the chain was a wear part. Unfortunately, they didn't respond to my further inquiry about this, citing the bike's relatively young age. Mind you, I've been riding the bike for ten months, in the city, not on bike rides. How can this be considered wear and tear? I would have hoped for much more leniency here, and I'm very disappointed.
Owner's response
Hello Stefanie, thank you for your feedback.<br><br>Regarding the breakage of your necklace, we are still in contact with you and will get back to you soon. Due to our high workload, we unfortunately haven't had time to respond to your last message yet.<br><br>We apologize for the delay in communication.
Nenia Mertens
3 years ago
My motor also completely failed after only three months. Ampler is unavailable by phone, I had to wait two weeks for an email response, and the solution is simply frustrating: clean the bike, disassemble it, ship it to a freight company, and have it repaired. I don't even want to know how long it will take until I get my bike back home in working order. Since I rely on it every day, the lengthy process is simply annoying. The showroom staff are friendly and courteous, but Ampler's current series seems to be prone to errors. Stay away and buy from your local bike shop instead!
Owner's response
Hello Nenia, thank you for your feedback. It is certainly more than annoying and frustrating that you had to discover this defect on your bicycle after such a short period of use. We will collect the bicycle for repair as soon as possible, then repair it at our factory and send it back to you.<br><br>We sincerely apologize for the technical shortcomings, the long response times of up to a week, and the difficulty in contacting us.
Raymond Diemer
3 years ago
After waiting six weeks for a brand-new bike to be repaired, I finally returned it. It worked in one basket, and then the same battery problems returned. It wouldn't charge, and I couldn't get it to move. So, from September onwards, I've had a €2000 bike that didn't work. Support is a nightmare. Busy, busy, busy! I understand if you don't have your affairs in order. It's also incredibly frustrating to have to communicate in English or German with a company based in one of the Baltic states. In short: Don't bother.
Owner's response
Hi Raymond, thanks for the feedback and our apologies for the late reply. We understand your frustration and anger, as your bike is experiencing problems again. It's also understandable that communication is in English or German. The reason for this is that we don't (yet) have Dutch-speaking support. We are currently working on this so this won't be an issue in the future. Once again, our sincere apologies for the problems and delays. This isn't the standard we're used to, and we'll improve soon.
Andreas Burgmann
3 years ago
Hello, After only two months, the battery on my new Ampler Stella has failed. The bike will now be in for repairs for some time. During our conversation, it turned out that this problem is common with these new bikes. I'm now trying to return the entire bike. They haven't even offered me a replacement, even though the company is aware that it's a manufacturing defect. I can only advise you to steer clear of Ampler bikes. They may look nice, but they're technically flawed. The team is perfectly fine; they say their hands are tied and they're just following instructions. Elisabeth R.
Owner's response
Hello Elisabeth and thank you for your visit. We're sorry you're having problems, but we can assure you that the issue doesn't affect all bikes and that we've already implemented several product improvements in the last two months, which will also be incorporated into the repair of your Stellar. We appreciate your patience and trust. Thank you.
Britta Seifert
3 years ago
On my first visit in Sommer for a test ride, the staff were very friendly, but the shop doesn't have a phone! You can't find a phone number anywhere! Now I know why: I bought a bike and after two months it stopped working (all the electric assist and lights failed). Without a phone, you can't submit a repair request to the workshop. Ampler's suggestion via email: clean the bike, disassemble it, pack it up, and have it picked up by a shipping company! This would take weeks! That's unacceptable.
Owner's response
Hi Britta, we're sorry your bike isn't working. My colleagues will arrange for it to be picked up, and we need your help with that. Thanks and best regards.
Nicolas M
3 years ago
Professional service, friendly people and the best ebike! 😊
Benedikt Gubisch
3 years ago
I was in the store yesterday to check out the Axel and Stout. The staff were very nice and friendly. All my questions were answered, and I was even able to spontaneously (!) test ride both bikes. But of course, if you want to be sure the bike you want is there, it's better to book an appointment. Ultimately, I chose the Stout, and I'm eagerly awaiting its delivery 🙋🏽♂️
Markus D.
4 years ago
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