B.O.C. - BIKE & OUTDOOR COMPANY GmbH & Co. KG
Rheinlandhalle, Venloer Str. 389, 50825 Köln
Cologne, NW 50825
schedule Opening Hours
| Monday | 10 AM - 7 PM |
| Tuesday | 10 AM - 7 PM |
| Wednesday | 10 AM - 7 PM |
| Thursday | 10 AM - 7 PM |
| Friday | 10 AM - 7 PM |
| Saturday | 10 AM - 6 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Adam Rudd
Edited 7 months ago
Incompetent and unfriendly customer service, go somewhere else if you want anything more than just buying parts.
Owner's response
Thank you, Mr Rudd, for taking the time to share your experience with us. <br><br>We deeply regret that your visit did not meet your expectations and would like to apologise for the inconvenience.<br><br>We are sorry to hear that you had difficulties during your consultation appointment and that there were problems with communication and our staff's knowledge of the bicycle you wanted. We strive to maintain a high standard of service and regret that this was not achieved in your case. We take your feedback very seriously and will work with our team to improve and avoid such situations in the future.<br><br>We hope that you will give us another chance in the future to show you that we can do better. If you would like to share further details about your experience, we would be happy to hear from you at https://www.boc24.de/kundenrueckmeldung.<br><br>Kind regards, your B.O.C.-Team
TheLone Wanderer
a year ago
I've been here twice to buy a bicycle, twice, and I had to wait like one hour every time. Nobody attends me so I've gone to buy a bike in another shop. It's unnerving, everyone has a short time to make a choice and these people have you wandering around like an idiot. Never come back again.
Owner's response
Dear TheLone Wanderer,<br><br>We sincerely apologize for your negative experience at B.O.C. We understand the importance of being attended to promptly, and we're sorry that we failed to meet your expectations during both of your visits. <br>Our team is committed to improving our service, and we will take your feedback onboard. <br><br>Please send us more details about your experience via https://www.boc24.de/kundenrueckmeldung, so we can address this issue further and get back to you directly. <br><br>We hope you will consider visiting us again so we can provide you with a better experience.<br><br>Kind regards, your B.O.C.-Team<br>
Anka Clark
a year ago
The worst experience ever. If I could give zero stars I would. I brought my bike to B.O.C after it was damaged in a fire. They gave me a cost estimate which I gave to my insurance. Once this was approved we gave them the okay to start working on my bike, this was in October. We were told that we would be notified when it is ready for pick up. A couple of months passed and we hadn't heard anything so we stopped by. We were told "Oh good thing you came by no one knew what to do with this bike". Instead of calling us they decided to not do anything. Once again we were told we would be notified. A few months passed and we still hadn't heard anything. When we stopped by this time our frustration was met with zero empathy and understanding and the worker even tried to blame the late start on us! They still hadn't started because not all parts were available. We told them we would like them to get started because it's been more than 6 months at this point that my bike was in the shop. Once again, we were not notified and we had to stop by on our own accord. I now have my bike after 7 months in the shop but it is still missing a part. I am utterly shocked at the lack of professionalism that we were shown and the incompetent time management and communication. I will never return to this shop for any of my bike repairs.
Owner's response
Dear Anka Clark,<br><br>We're truly sorry to hear about your experience with B.O.C and regret any inconvenience this may have caused you. It's highly uncommon for this situation to occur, and we understand how this delay could lead to such frustration.<br><br>Your feedback provides us the opportunity to learn and improve, and we'd like to discuss this further with you. Could you kindly contact us at https://www.boc24.de/kundenrueckmeldung? <br>We hope to have the opportunity to regain your confidence in us and prove that we can indeed offer you a better service than what was experienced. <br><br>Beste Grüße von Ihrem B.O.C.-Team
m d
a year ago
THANK B.O.C ! Passing by Koln during a biketrip, Orbach saved me buying a new DI2 charging cable. He showed me why my cable didn't work for free, quickly and with smile. I could hit the road with his positive energy.
Owner's response
Dear m d,<br><br>It's truly rewarding for us to hear such positive feedback. We are glad that our team could assist you with your charging cable issue. At B.O.C., we are always ready to go the extra mile for our customers. <br><br>Your kind words have been shared. We hope you continue to have happy biking trips and look forward to serving you again the next time you're passing through. Thank you for choosing B.O.C.<br><br>Kind regards, your B.O.C.-Team
Manuel Stahl
2 years ago
Been going to this store for decades, but recently, an employee told me that not only do they not repair old bicycles anymore, they don't even order parts for customers. Of course they're free to do so, but I think people buying there might want to know this in advance.
Owner's response
Hello Manuel Stahl, thank you for your review. We regret that you have not had a positive experience with our customer service to date. We would like to apologize to you and can understand your disappointment. We are currently experiencing a temporary staff shortage and are currently looking for personnel to ease the situation for everyone - employees and customers alike. Best regards from your B.O.C. team.
About
Edited 2 years ago
Last time i gave this place a 4 star review due to their good collection of bicycles/ebikes for almost all ages. But at that point as well, I complained that the customer service was slow and there were not enough people to help customers out. This time, I have to give one star cause if there was an option to give no star, i would choose that. Worst customer service ever. Gave my bike to be repaired under insurance. First, i got the appointment after 3 months, but that's fine. Brought the bike in the morning and was told that i would be able to pick up the bike on the same day or at the latest the next day. It's been 16 days now, and the bike is still in the workshop undone. I can't even pick it back up cause it's without wheels. So apparently, all i get to hear is that all their mechanics are sick, and they dont know when the bike will be fixed. And its not that they have stopped accepting to repair bikes since they have no mechanics. They are just piling it up to create more unhappy customers. My recommendation is to ignore this place for repairs, but yes, it's still a decent place to buy new bikes if you dont mind waiting 20 to 30 minutes for service
Owner's response
Hello About, thank you so much for your 5-star rating! We're glad we could help you. See you soon and best regards from your B.O.C. team.
TJ Michel
2 years ago
Horrible shopping experience. Had to wait for 35 minutes to get hold of one of the three sales reps. If you don’t want to sell, let customers know upfront that they are unwelcome. I highly recommend to shop online rather than going through that ordeal.
Owner's response
Hello TJ Michel, thank you for your review. We regret that you have not had a positive experience with our customer service to date. We would like to apologize to you for the unsatisfactory shopping experience here at our store and can understand your disappointment. Such a long waiting time is definitely not our standard. We are currently experiencing a temporary staff shortage and are currently looking for personnel to ease the situation for everyone - employees and customers alike. If you are still interested in a consultation, we would be very happy to welcome you back to our store soon. You are welcome to make an appointment for a consultation in advance at boc24.de/termin. We wish you a pleasant week, best regards from your B.O.C. team.
Annabelle Downs
3 years ago
A great experience!! The guys at B.O.C took care of my brakes half way through our European Divide Trail and spent time looking into the best pads for my bike and giving her a service. Thank you so much!
Owner's response
Hello Annabelle Downs, thank you so much for your 5-star review! We are delighted that you were so satisfied with our service and that you enjoyed your visit. Please feel free to visit us again soon; we always look forward to welcoming you. Best regards from Cologne, your B.O.C. team.
Tyrone Hawley
4 years ago
I had a great all around experience from start to finish. The B.O.C team are friendly, knowledgeable, patient and highly professional. B.O.C has a wide range of bikes and price ranges, plus some good deals right now. Insurance, money back guarantees, and other services just add to the overall experience. As covid pushes on, online sales like Amazon are rising, but I would like to encourage people to purchase local. Please help support your local businesses, and moreover, local jobs. Stay healthy and picture me Rollin!
Owner's response
Hello Tyrone Hawley, thank you for your kind feedback and your review of our store. We would be happy to see you again soon. Kind regards, your B.O.C.-Team.
edouard Severing
Edited 6 years ago
First of all, I do like to buy things at BOC in Köln and the online shop. The selling staff is extremely friendly and has helped me a lot when choosing a new bike. It is not for nothing that I have bought already 4 bikes at the BOC establishment in Koln. Next, except for a small mis understanding resulting from language barriers - as my German is not very good, the werkstatt delivers very good quality repairs. I therefore certainly recommend BOC in Köln
