e-motion e-Bike Service-Werkstatt Köln
Aachener Str. 1052, 50858 Köln
Cologne, NW 50858
schedule Opening Hours
| Monday | 10 AM - 1 PM, 2 PM - 7 PM |
| Tuesday | 10 AM - 1 PM, 2 PM - 7 PM |
| Wednesday | Closed |
| Thursday | 10 AM - 1 PM, 2 PM - 7 PM |
| Friday | 10 AM - 1 PM, 2 PM - 7 PM |
| Saturday | 10 AM - 3 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Jana T.
4 months ago
Super friendly team, very transparent about costs, and even for minor issues, they often offer the option to come in and resolve them directly. Great service 👍
Owner's response
Thanks for the great feedback!
Ana
5 months ago
This was my second time taking my Urban Arrow (UA) bike to the e-motion workshop for an inspection – and I'm completely satisfied again! The service was super friendly, professional, and very fast. After just two hours, I received a call saying my bike was ready – now that's what I call efficient! Everything was thoroughly checked, cleaned, and optimally adjusted. My e-bike now runs like it did on day one. I also particularly liked how the team explained everything clearly and answered my questions. I definitely recommend it!
Owner's response
We're happy to hear that :-) Best regards from our team, we wish you safe travels.
dominik froitzheim
6 months ago
Customer review for eMotion eBike Welt Cologne I am absolutely thrilled with the service at eMotion eBike Welt in Cologne. The service was fast, reliable, and straightforward. The entire team is very nice, friendly, and helpful. I am extremely satisfied and can highly recommend this shop to everyone.
Owner's response
Thank you so much for the 5-star rating and the recommendation. We are delighted that our service met your expectations. We wish you all the best!
Ugur Bagli
6 months ago
Very disappointing! I took my Riese & Müller UBN Five to the e-motion e-bike service workshop in Cologne because of a battery problem. Unfortunately, nothing was done to the bike for over a month – they only created a ticket with the manufacturer. My inquiries were met with evasive answers. Ultimately, I abandoned the repair and took my bike to another Riese & Müller specialist in Cologne-Nippes. There, the problem was fixed within 20 minutes – my bike was immediately ready to ride again. I find it completely incomprehensible why this wasn't possible at e-motion. Their service, communication, and solution-oriented approach leave much to be desired.
Axel Fortmann
7 months ago
I took my e-bike, which I bought from e-motion, to the workshop today because of a flat tire. The employee, Mr. Bongardt, was incredibly friendly and helpful. The damage was repaired within minutes, and I was able to cycle again. This is exactly the kind of customer service I want. It couldn't be better!
Owner's response
Thank you so much for the great feedback!
Haluk Arik
Edited 7 months ago
I need to update my review here: If possible, I would give zero stars. Customer service like this shouldn't exist. Even scheduling an appointment was a nightmare: For my annual inspection, I only got an appointment four months later, back in April. On the agreed Monday at 10 a.m., I dropped off my cargo bike. I received absolutely no feedback all day. Only on Tuesday morning, after I called, did I get the curt reply: "We haven't even started yet, but we'll definitely manage it today." I still hadn't heard anything by 6 p.m. When I inquired in person, I was told that the bike still wasn't ready. When I pointed out that they were closed on Wednesdays and that I urgently needed the bike, I received the curt response: "Well, then, on Thursday." When I explained that I need my cargo bike daily and that this was a very unacceptable situation, I was met with a response that I can only describe as disrespectful and outrageous. Statements like "You want something from us, so you have to accommodate us" or "You can take other routes, we're in the city after all" are the height of customer disrespect. In short: I will definitely never use their services again. Anyone who wants their bike to be treated reliably and with respect should urgently look for another workshop. Haluk Arik wrote in September 2024: "Everything takes forever here. You have to wait 15 minutes just to pick up your bike before anyone even shows up at the counter. Unbelievable!"
Owner's response
Good afternoon Mr. Arik,<br><br>Thank you for your feedback and for our phone conversation.<br><br>First of all, we are pleased that you are satisfied with the workmanship we provided regarding your service request. However, we regret that you did not have a more positive experience with our efforts and that you had to wait longer than usual due to a colleague being on vacation.<br><br>Best regards from the team at the e-motion e-Bike Premium Shop Cologne
Tex 744
7 months ago
I'd like to thank you for the quick and uncomplicated help with a flat rear tire. Since I use it to commute to work every day, I was very happy to be able to come by right away. Friendly and uncomplicated. Thank you very much!
Owner's response
We are delighted that we were able to help so quickly and have therefore earned the 5 stars. Thank you for the recognition and we wish you safe and pleasant journeys.
Amadeus
9 months ago
Goodbye service. I've been taking our cargo bike to Emotions for a long time now, where I also bought it. The new workshop manager, as he likes to emphasize, seems to have little experience when it comes to customer service. The work they do is flawless. But that's about it. No proper advice on fork maintenance. "Maintenance or replacement. Makes no difference. €300-500!"? No more Emotions.
Michael Schönfeld
2 years ago
Super Service!
Owner's response
Thank you so much for the recognition :-)
Nadine Schiffer-Harzheim
2 years ago
Super Service
Owner's response
Thank you!
