Lacoste Köln
Apostelnstraße 1-3, 50667 Köln
Cologne, NW 50667
schedule Opening Hours
| Monday | 10 AM - 7 PM |
| Tuesday | 10 AM - 7 PM |
| Wednesday | 10 AM - 7 PM |
| Thursday | 10 AM - 7 PM |
| Friday | 10 AM - 7 PM |
| Saturday | 10 AM - 6 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Dimitrios Koutsantas
2 months ago
I am very satisfied with the entire team at the Lacoste store in Cologne. Although I was assisted remotely via phone and email, the staff did everything they could to provide me with a first-class service experience. I will definitely visit the store in person soon to thank the team there.
Owner's response
Hello Dimitrios,<br><br>What a pleasure to read your kind words! We were very happy that we could help you.<br><br>We look forward to welcoming you to our store soon and getting to know you better. :-)
Mert Can Aldatmaz
4 months ago
The Lacoste jacket I bought has had permanent stains from rain and perfume since day one. Obviously a material defect, but customer service is making a decision based solely on a photo. Absolutely disappointing at this price.
Owner's response
Hello Mert,<br><br>Thank you for taking the time to share your experience with us. I'm sorry it didn't go as planned.<br><br>From your review, I understand you contacted our online customer service, which is only indirectly involved with our in-store team. However, we might still be able to help you with this issue in person. Please send us the following information by email (koeln@lacoste.com):<br><br>- Proof of purchase (receipt from the store or order details)<br><br>- Photos of the jacket<br><br>- When you contacted customer service<br><br>You are also welcome to visit us in person and speak to Ms. Sabrowski or Ms. Örnek.<br>...
Milica Kovacevic
6 months ago
I had an unpleasant experience at the Cologne store. Yesterday, I bought a polo shirt with a 15% Lacoste voucher. Today, I wanted to exchange it because it was the wrong color. The store manager (Ms. Örnek) refused to give me the discount again for the exchange and demanded I pay the full price, even though it was a simple exchange and the voucher was valid. Only after a long discussion was the discount finally applied. The interaction was unfriendly and the service was not customer-oriented.
Owner's response
Hello Ms. Kovacevic. In order to achieve the high standards we strive to offer our customers, your feedback is very important. Thank you for sharing your experience with us. We sincerely regret that things went wrong. Please be assured that we are doing our best to prevent this from happening again.
Yuriy Krasilnikov
a year ago
Rude and unprofessional staff
Owner's response
Thank you for your feedback. We are sorry that the team did not behave as you would have wished. We take note on your comment so that we can improve the quality of our service for your next visit.
Hubi C
a year ago
That was unusual at the Lacoste store today. Sure, it's humid and everything's a bit more stressful than usual. But anyone who thinks they can be as rude as that person is going to sell less. I've never experienced anything like it in 22 years. I miss the smaller store a little further down Mittelstraße. It was much nicer there. 😐 (Save yourself the standard reply. Seems like it's always like that now.)
Owner's response
Thank you for your feedback, and we are sorry that you were not entirely satisfied with your purchase. We would be happy to speak with you to determine the reasons for your dissatisfaction in more detail. We are confident that we can find a solution together. Please feel free to contact us in-store. Your Lacoste Team.
Lubna Sukhni
Edited 2 years ago
Extremely rude staff, very arrogant and disrespectful! I came there after contacting customer service who told me to visit the store after my red shoes discolored on my feet, 3 weeks the color wouldn't wash off which makes me wonder what kind of chemicals they use! I'm pretty sure that a determoligist would agree on a toxicity of their fabrication, after a long conversation with the staff they wouldn't take the shoes back because I don't have the receipt and they said that they donno if it's original where as every shoes is coded from the inside and if they can't tell if they manufactured these shoes or not it leaves me in a bigger joke! Lacoste never again... you are a terrible company!
Andrew Såulf
4 years ago
Great selection and excellent service.
Bert Rohaert
5 years ago
Very arrogant staff
Alaa Pazzo
6 years ago
The most likely clothing
francisca leitao
6 years ago
Came here at 4pm on the 12 of June the two employees were so unprofessional and unpolite that I left without buying anything. Learn how to speak to your clients just because they are young doesn't mean that they don't deserve respect. I expect more from a brand like this.
