Passa Sports GmbH
Lindenstraße 14, 50674 Köln
Cologne, NW 50674
schedule Opening Hours
| Monday | 11 AM - 6 PM |
| Tuesday | 11 AM - 6 PM |
| Wednesday | 11 AM - 6 PM |
| Thursday | 11 AM - 6 PM |
| Friday | 11 AM - 6 PM |
| Saturday | Closed |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Susanna Marx
a month ago
Ms. Yavos patiently helped me with a return over the phone. My email address was incorrect, so I couldn't send anything back initially. Ms. Yavos identified and resolved the problem. Therefore, the 5 stars go directly to Ms. Yavos! 🙏
zoltan kotka
2 months ago
Very disappointing experience with PassaSport... I ordered several items, including a pair of shoes in size 44, a size I usually wear without any problems. However, the shoes were so small that I couldn't even get my feet into them. I tried to find a simple and fair solution, but the customer service representative was extremely unfriendly, rude, and not at all solution-oriented. Reaching an amicable agreement was impossible. When I wanted to return the too-small size 44 shoes, I planned to order a pair in size 46 instead. It's unacceptable that I suddenly need a size 46 when I normally wear a 43-44 and can't even fit into a 44. I understand that the size discrepancy isn't necessarily the company's fault, and I would have been willing to pay the return shipping costs and reorder the shoes, as I liked them. However, in that case, I would have had to pay the shipping costs again myself, with no guarantee that size 46 would even fit. In the end, I returned the entire order. My primary concern isn't even the size issue; the company might not be responsible for that. The crucial point is how I was spoken to. Customers shouldn't be treated in that tone or with such condescension. I have rarely experienced such poor and disrespectful customer service. Not recommended.
Jan Borchers - Privater Account
2 months ago
Delivery was way too fast! My new shoes arrived less than 24 hours after ordering. Amazing!
Alex DF
3 months ago
Unfortunately, not recommended! UPDATE/Reply: You delete detailed negative reviews. That's probably the only way you could keep your rating at 3.6. If you don't want constructive criticism, you'll get comments like this. PS: You're welcome to have this comment deleted via Google. But whether that will be effective is questionable.
Owner's response
Hello,<br><br>Unfortunately, this isn't a very informative review. We'd like to hear why you can't recommend our shop. We're always open to constructive criticism. This review, however, is very unconstructive.<br><br>Your PassaSports Team
Stefan Plack
5 months ago
I received my new HOKA shoes today. Ordered on Sunday, delivered on Tuesday. Everything is absolutely perfect. I'm very happy, thank you so much!
Owner's response
Thank you for your positive feedback. Enjoy your new shoes!
Daniela Mißberger
6 months ago
I received shoes that had clearly been worn for quite some time. The soles were worn down and the entire shoe was covered in sand and grime. I was offered a €20 discount, but was still expected to pay €100 for used shoes. It's unbelievable that such merchandise is even sold. I will not be ordering from here again and absolutely cannot recommend this shop.
Owner's response
Thank you for your feedback. We are very sorry that you received a soiled item – this certainly does not meet our quality standards. Unfortunately, in rare cases, returns can lead to a previously tested item being inadvertently resold. However, we would like to clarify that we do not sell "used" items. Of course, every customer is free to try on the shoe, provided this is done indoors and the item is free of visible soiling.<br><br>We have already investigated the incident internally and taken appropriate measures to prevent such errors in the future. Naturally, you could have returned the item free of charge and received a full refund.<br><br>We apologize for any inconvenience caused.
Adrian K
8 months ago
I was looking for the Saucony Triumph 22 (the predecessor to the current model) and found it here. The order was placed on June 10th, shipped on June 11th, and arrived on June 12th. The shoes are perfect, so I can definitely recommend this shop.
Owner's response
Thank you for your positive feedback. We appreciate it and hope you enjoy your running shoes!
mattpaullmusic
8 months ago
The delivery times are simply too long, my package keeps getting delayed and is due to be delivered 1 week after ordering, not good enough.
Owner's response
Hello,<br><br>thank you for your feedback. We’re sorry to hear that your delivery has taken longer than expected. While most of our orders are delivered within the usual time frame, occasional delays can unfortunately occur due to shipping service providers – something that is unfortunately outside of our direct control.<br><br>We understand that this is frustrating, and we are constantly working with our logistics partners to improve delivery speed and reliability. Please rest assured that we do our best to process and dispatch orders as quickly as possible.<br><br>Kind regards,<br>Your PassaSports Team
Jochen Mueller
11 months ago
After 6 months bought Handball 🏐 was defect - thank you for the perfect reclamation process and refund including shipping cost 🙏🏻 highly appreciated and recommended! ⭐️⭐️⭐️⭐️⭐️
Owner's response
Thank you for your positive feedback.
Pherenike
3 years ago
My packet got stolen from my letterbox and they helped me get me money back with DHL. Super quick shipping and great client support.
Owner's response
thanks for you positive review! We are always happy to help our customers!
