Service-Center Prumbaum - Fahrrad- und E-Bike Werkstatt
TOR 4 I LESKAN Lofts, Waltherstraße, 51069 Köln
Cologne, NW 51069
schedule Opening Hours
| Monday | 8 AM - 6:30 PM |
| Tuesday | 8 AM - 6:30 PM |
| Wednesday | 8 AM - 6:30 PM |
| Thursday | 8 AM - 6:30 PM |
| Friday | 8 AM - 6:30 PM |
| Saturday | 9 AM - 3 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Oiram
2 months ago
Highly recommended. Top-notch service. Professional staff. Anyone who wants to entrust their bike to capable hands is in excellent hands here. Many thanks also to Mr. Jacobs for the excellent advice.
Owner's response
Thank you so much for your fantastic feedback! 😊<br>We're delighted that you were so satisfied with our service and the advice from Mr. Jacobs.<br><br>It's great that you know your bike is in good hands – that's exactly what we strive for!<br><br>Best regards,<br>your team at Zweirad Prumbaum
Stefan Wisheu Dr.
Edited 2 months ago
The best bike shop in the area! My parents bought bikes there for us when we were kids in Brück. For the past 20 years, we've been buying bikes there ourselves, for ourselves and our own children, and we're always thrilled with the personalized advice, the opportunity to test ride bikes, the sometimes very good deals at the warehouse sale in LESKANPark, and lately, the excellent repair and maintenance service on Waltherstraße. Very nice, friendly staff, helpful, honest, and top-notch work. I'd give it six stars if I could, because you rarely find such a great shop these days. We'll definitely stick with this shop, especially the service department, when we next need new bikes once the kids have outgrown them. We've never been disappointed with a purchase; quite the opposite, in fact, which wasn't always the case with other big chains… Price isn't the only factor when buying a bike. Personalized advice and good after-sales service are crucial – we've learned that the same thing. Best regards and thanks again to the whole team, the Wisheu family.
Owner's response
Hello Dr. Wisheu,<br><br>Thank you so much for your detailed and personal feedback – our entire team is delighted by such appreciation.<br><br>We are incredibly proud that your family has been loyal to us for so many years – across generations. This is exactly what we stand for: personal consultation, fair prices, honest service, and a genuine passion for bicycles.<br><br>We will gladly pass on your praise for the consultation, the warehouse sale, and especially the workshop service at our Waltherstraße location.<br><br>Thank you for your trust – we look forward to continuing to serve you and your family in the future.<br><br>Best regards,<br>Your Team at Zweirad Prumbaum
Winfried Michels
2 months ago
We took our trike to Cologne for repairs on Friday. It's already fixed today, Monday! 👍👍👍👍 I've never experienced anything like this before, and the service was so friendly and helpful.
Owner's response
Hello Winfried,<br><br>Thank you for your feedback – and it's great to hear that you were so satisfied with our service. We're very pleased that we were able to repair your trike so quickly and that you felt well taken care of.<br><br>We look forward to your next visit.<br><br>Best regards,<br>Your Team at Zweirad Prumbaum
Andreas Endres
3 months ago
I have nothing bad to say. I had major problems with the spokes on my rear wheel. They kept breaking. The employee at reception and the workshop manager took care of the problem and completely rebuilt the wheel with a different spoke. As of now, there are no more problems. The one-week wait was perfectly reasonable.
Owner's response
Dear Mr. Endres,<br><br>Thank you so much for your positive feedback and for your trust in our workshop! We are delighted to hear that we were able to permanently resolve the spoke issue and that you are now back on the road without worry. 🚴♂️<br><br>Thank you also for your understanding regarding the waiting time – we always do our best to ensure that repairs are completed quickly and reliably.<br><br>Should you need anything again, we are of course always happy to assist you.<br><br>Best regards, Your Team at Zweirad Prumbaum
Dennis Schulz
4 months ago
I'm absolutely thrilled with the Prumbaum Service Center! My bike was finished in record time, and the result couldn't have been better. The team is extremely professional, friendly, and reliable. I felt I was in excellent hands from the very beginning, and the quality of the work speaks for itself. Thank you so much for the fast, competent, and outstanding service – I'll definitely be back, and I highly recommend the Prumbaum Service Center! 🚲✨
Owner's response
Hi Dennis,<br><br>Wow – thank you so much for your fantastic feedback! 😊 We're thrilled that you're so happy with our service center and that we were able to complete your bike quickly and to the highest quality standards.<br><br>We'll gladly pass on your praise to our team – feedback like this is incredibly motivating! 🚴♂️🔧✨<br><br>We look forward to your next visit – and thank you for the warm recommendation!<br><br>Best regards,<br>Your Team at Zweirad Prumbaum
V ageaeh
4 months ago
Everything went quickly and reliably, the appointment was kept as agreed, the processes with email notifications for drop-off and pick-up were simple and transparent, I give the whole package 5 stars.
Owner's response
Thank you so much for the great review and your trust! 🙌😊<br><br>We're delighted that everything went smoothly and transparently for you – that's exactly how it should be. Your positive feedback on our digital process and punctuality motivates us to continue working on providing excellent service.<br><br>Until next time – we look forward to your visit! 🚴♂️💬<br>Your Team at Zweirad Prumbaum
Domi S
4 months ago
Unfortunately, we had a very bad experience. We were here a total of three times due to problems with the Bosch motor on our cargo bike. Each time, they blamed it on a worn drivetrain (chainring, chain, sprocket), which they then replaced at great expense. While the motor problems were temporarily resolved, they reappeared after a short time. The third time, they again told us we had to replace the drivetrain before they could do anything to the motor. Based on our previous experiences, we insisted that they not replace the drivetrain again, but only troubleshoot the motor. Then it took five weeks (!!!) before we were notified that the bike was ready. When we picked it up, they told us they couldn't do anything to the motor because the drivetrain wasn't supposed to be replaced. Instead, they charged us €60 for "adjusting the battery play." We then took the bike to another dealer, who fixed the problem in a week and a half without any fuss. Goodbye Prumbaum, this is how you lose customers.
Owner's response
Hi Domi,<br><br>We're very sorry to hear that you were dissatisfied with our service – and thank you for your detailed feedback.<br><br>Especially in more complex cases like motor problems combined with a worn drive system, we strive to proceed systematically and professionally. We sincerely regret that you felt we weren't solution-oriented enough or that we didn't communicate sufficiently.<br><br>Diagnosing and repairing modern e-drives is often dependent on certain conditions – such as the condition of the entire drivetrain. This also explains our recommendation to replace it first. We are, of course, aware that you weren't satisfied with this and subsequently had a positive experience with another dealer – even if we disagree with your assessment.<br><br>We take your criticism seriously and will use it internally to further improve our processes. Nevertheless, we sincerely apologize for the dissatisfaction you experienced.<br><br>Best regards,<br>Your Team at Zweirad Prumbaum
Martina Akkerman
5 months ago
I came to Prumbaum as a new customer because I was interested in a lightweight e-bike from Coboc, which, to my knowledge, isn't sold anywhere else in Cologne. I felt I received excellent advice from Mr. Bayer, as he took a lot of time, answered all my questions competently, and also explained bikes from other manufacturers for comparison. I've ridden the e-bike a lot in the last six months and am 100% satisfied with my decision. However, I waited to write my review until after the first service because I read the reviews about the dealer's service after the purchase. If I had seen them beforehand, I might not have gone there at all, which, in hindsight, would have been a real shame. Because I've also had only positive experiences with the service and am extremely satisfied. Even at the time of purchase, I was able to pick up my bike the very next day, perfectly assembled and inspected. However, one change couldn't be made on such short notice and was scheduled for the first service. The appointment for the first inspection was easily booked online, the verbal agreements regarding additional features promised at the time of purchase were honored without any issues, any questions that arose via email were answered and explained promptly, and there were absolutely no waiting times for dropping off or picking up the bike. Thank you to the entire team, I feel very fairly treated and would buy a bike here again anytime!
Owner's response
Dear Ms. Akkerman,<br><br>Thank you very much for your detailed and extremely positive feedback! 🙏 We are delighted that you felt well looked after by us – from the initial consultation to the inspection – and that you are completely satisfied with your Coboc eBike.<br><br>A special thank you also for your trust, even though you were initially unsettled by some of the reviews. It's all the more pleasing to hear that we were not only able to meet but even exceed your expectations. The fact that you felt treated fairly and received professional support is the greatest compliment for us.<br><br>We are happy to pass on your praise to Mr. Bayer and the entire team – feedback like this motivates us every day!<br><br>Have a safe journey and hope to see you back soon! 🚴♀️☀️<br>Your team at Zweirad Prumbaum
Patrick Test
5 months ago
Super-fast scheduling, uncomplicated pick-up/drop-off, and friendly communication throughout. The technical support was also absolutely top-notch. I had a problem with the electronics on my e-bike, and they not only fixed the problem quickly but also explained it thoroughly. Great, thanks for everything! :)
Owner's response
Hello Patrick,<br><br>Thank you for your great review and your trust! 😊<br>We're delighted that you were so satisfied with our service, the quick processing, and the transparent communication.<br><br>We're glad we were able to help you quickly and clearly with your e-bike's electronics issue – that's exactly how it should be! 💪<br><br>We look forward to seeing you again – until then, we wish you safe journeys! 🚴♂️⚡<br>Your team at Zweirad Prumbaum
Markus Wohlrab
7 months ago
Even though the original spare parts were available, it took two months to repair my bike. I was then charged over €50 for the installation of a derailleur hanger (two screws). Even after this unacceptable procedure, there was no mention of regret or even goodwill when I picked it up. After many years, I will now have to change my mind.
Owner's response
Hello Markus,<br>Thank you for your open feedback – even though we are very sorry that you were dissatisfied with your experience with us.<br>We are truly sorry for the long wait. Especially during peak season, we are heavily dependent on the delivery capabilities of our manufacturers and spare parts suppliers – even if parts are theoretically available on the market, they are not always available to us at short notice.<br>We are particularly sorry that you ultimately felt that there was a lack of appreciation or goodwill – this does not meet our standards for good customer service.<br>The €50 charged for the installation of a derailleur hanger includes labor, functional testing, and documentation – nevertheless, we would have liked you to feel well looked after by us.<br>It's a shame that you now want to choose a different workshop – perhaps you can give us another chance to convince you otherwise at a later date.<br>Best regards,<br>Your team at Zweirad Prumbaum
