Schuh und Sport Boogen GmbH
Neustraße 35, 46535 Dinslaken
Dinslaken, NW 46535
schedule Opening Hours
| Monday | 10 AM - 6:30 PM |
| Tuesday | 10 AM - 6:30 PM |
| Wednesday | 10 AM - 6:30 PM |
| Thursday | 10 AM - 6:30 PM |
| Friday | 10 AM - 6:30 PM |
| Saturday | 10 AM - 4 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Joe Leo
6 months ago
Unfortunately, I have to agree with the negative reviews. My daughter wore a shoe in the store around 5 pm. We bought the shoe at 5:40 pm. This morning I wanted to return it, but they said that wasn't possible because the shoe had been worn. Yes, that's right, it was tried on right there in the store. So, you'd better put shoe protectors on them, as the floor in the store isn't clean. And the shoes are considered worn after just one try-on. Not recommended.
Owner's response
Thank you for your feedback. Transparent and fair advice is very important to us. Unfortunately, your description does not reflect the facts: According to your own statements, your child's shoes were already worn outside of our store, both on the way to the bike and on the way home. Therefore, they are a used pair of shoes with signs of wear. For hygiene and legal reasons, we cannot resell such shoes as new, which is why a return was not possible in this case. We ask for your understanding that we must be consistent in this regard to protect all customers.<br><br>We would be happy to advise you at any time in the future on choosing the right shoes so that you can enjoy them for a long time.<br><br><br>Sincerely,<br>Your Schuh und Sport Boogen team in Dinslaken
Alexandra
a year ago
We can't understand the bad reviews, because we've always been satisfied. We've been buying shoes for our child there for years and always feel welcome, and our child feels comfortable too. In another shop that specializes exclusively in children's shoes, our child wouldn't even go in anymore. Here at Boogen, our child is always happy, and children always notice who is friendly and has a good heart... We gladly come back and sometimes even pay more than the online price to help keep a shop like this going.
Owner's response
Dear Alexandra,<br><br>Thank you so much for your wonderful and detailed review! We are delighted to hear that you always feel welcome here and that our store is a special place for you. It means a lot to us that you appreciate not only the quality of our shoes, but also the warm atmosphere and personal service.<br><br>It is very important to us that both children and parents feel comfortable with us – and it's wonderful to know that we have achieved this goal for you. We truly value your long-standing loyalty, and it motivates us to continue doing everything we can to ensure that you will enjoy visiting us in the future.<br><br>We look forward to welcoming you back again soon!<br><br>Warm regards,<br>Your team at Schuh und Sport Boogen in Dinslaken
M.
a year ago
The reviews are partly very bad!!! That doesn't surprise me at all. It's well known that there's no right to exchange a purchase. Especially not a shoe that's been reduced by 5 euros. On the same day, at Dissmer's Neutor branch (friendlier staff), I saw a shoe that cost more than twice as much and that I liked much better. Customer service???? That word is completely foreign to them, even within a single day. Arrogant, haughty, and completely disinterested saleswomen from Bogen in the pedestrian zone are delivering the final blow to the shoe store. Management, don't you see and realize that our cities are slowly dying out and one shop after another is closing down??? Hello, refusing double the profits, where's the logic in that???
Owner's response
Hello M.,<br><br>Thank you for taking the time to give us feedback.<br><br>I am extremely sorry that you have reason to be dissatisfied with our company. Our goal is always to achieve the highest possible customer satisfaction. Unfortunately, in your case, we were unable to meet your wishes and expectations. We completely understand your disappointment.<br><br>However, our employees also have rules they must follow. Rules are necessary to ensure an orderly and fair process. These rules apply equally to all our customers.<br><br>There are also corresponding rules for exchanges. Exchanges are a voluntary service offered by the retailer and are carried out according to their individual rules. Our rule is that exchanges are only possible for unworn items, in their original packaging, with a receipt, within 10 days of the purchase date. Discounted items are generally excluded from exchange.<br><br>Unfortunately, these conditions could not be met in your case. I regret that I cannot give you a more positive response.<br><br>As you may know, we generally respond very generously to complaints and always try to find a satisfactory solution for everyone involved. The satisfaction of all our customers is of utmost importance to us. It is part of our company philosophy to consistently impress through quality and selection, friendliness, and service. However, all our efforts are subject to organizational, economic, and legal limitations.<br><br>I apologize for any inconvenience caused and hope to welcome you back as a satisfied customer soon, despite your disappointment. Your Schuhhaus Boogen, Dinslaken
S Bu
a year ago
Very friendly and helpful service. Nice ladies, great selection. I bought my first pair of New Balance shoes. Everything was perfect. I'd gladly come back!
Owner's response
Thank you for the positive feedback. We appreciate it ;-) We're happy to be there for our customers. It's great when we've met your expectations, and a big thank you for the fantastic 5-star review! We look forward to your next visit, your Schuh & Sport Boogen team in Dinslaken.
Frank Lorra
a year ago
After almost 50 years, I'm finally back in Dinslaken, walking down Neustraße, reminiscing. Back when I was a little kid, I'd go to Boogen with my mom to buy shoes. How I loved the wooden slide. And today, I peered through the entrance and told my wife about the slide, and—I thought I was dreaming, it looks just like the slide... And indeed, the thing is still there. Kudos to Schuhhaus Boogen, which brought back my memories. I just didn't dare go on the slide today...
Owner's response
Dear Mr. Lorra,<br><br>we are especially pleased that you still have such positive memories of us after so many years. Please feel free to drop by again anytime; we look forward to seeing you! Your Schuh und Sport Boogen Team in Dinslaken
B “Urmeli”
2 years ago
I enjoy shopping here. The staff is very friendly and attentive. The advice is excellent. The selection of hiking and running shoes is perfect for me.
Owner's response
Thank you so much for the fantastic feedback! We're always happy to help our customers. We're delighted that we met your expectations. Thank you for the wonderful 5-star rating! Your Schuh & Sport Boogen Team in Dinslaken!
Ute Voßkamp
3 years ago
My husband and I were asked today, while buying black men's shoes, if we would like to purchase a small jar of "special" shoe polish for €7.00. We repeatedly declined, and then discovered at home that the ridiculously overpriced shoe polish was included in the shoe box. We had noticed at the checkout that the price was a bit higher, but we couldn't imagine that this long-established store would resort to such tactics. We felt completely ripped off. What a shame!
Owner's response
We are very sorry if we disappointed you and you were not satisfied with our service. However, this must have been a misunderstanding. We offered your husband the appropriate Delicare shoe care product for his high-quality shoes, which, as we understood it, he wanted to purchase. Selling a product the customer didn't want would make no sense to us, as it would naturally lead to frustration, which would never be in our interest. Of course, you can exchange the shoe care product at your next opportunity and receive a full refund of €6.95. We hope this resolves the matter to your satisfaction and look forward to welcoming you again soon. Your Schuh und Sport Boogen Team in Dinslaken
Cedric Spitzer
Edited 4 years ago
I was always a happy customer, but the last few visits are a complete disgrace. My girlfriend bought an expensive bikini for her vacation. However, it went up two sizes after the first use. When we tried to exchange the bikini, we were fobbed off with silly excuses. Excuses like "it's worn" or "you can't exchange a TV whose picture you no longer like after three months." Even the suggestion of a voucher for a fraction of the purchase price for this store was rudely rejected. It was the last time we bought anything from this store! It's no wonder the retail industry is going under! So, in technical terms, is a bikini being compared to a TV whose picture you no longer like? Or is the blame being placed on the coronavirus, and the fact that no complaints are possible during the coronavirus pandemic? Unfortunately, we have not experienced any attempt to find a goodwill solution in your store.
Owner's response
We are very sorry if we disappointed you. The customer is always at the heart of our efforts. We addressed your request professionally, objectively, and fairly. However, we also have economic limitations. Unfortunately, exchanging a bikini after several months is not possible. We even tried to find a goodwill solution and thoroughly reviewed your request again. Since there was no valid reason for your complaint, we were unfortunately unable to achieve a positive outcome for you. We regret that we cannot give you a more favorable answer. Your Schuh und Sport Boogen Team in Dinslaken
Heike Hucht
5 years ago
We've been buying our shoes here for years (hiking, casual, and office) and have always been very satisfied. Competent and friendly service, a decent selection, and very customer-oriented even when a problem arises. Highly recommended!
Owner's response
Thank you so much for the fantastic feedback! We're delighted that we met your expectations. Thank you for the wonderful 5-star rating! Your Schuh & Sport Boogen Team!
Ilona Weysters
5 years ago
I've been a customer for many years. I've bought a lot of shoes here, even just a few days ago. I'm always very satisfied. The selection is huge. They always have the latest shoe styles. The shoes are of the best quality. The staff is very friendly and knowledgeable. They always give excellent advice. I'd also like to mention that my husband is a satisfied customer as well.
Owner's response
Thank you so much for the lovely feedback! We look forward to your next visit! Your team at Schuh & Sport Boogen
