BENNY'S Bike Shop
Marktstraße 16, 47179 Duisburg
Duisburg, NW 47179
schedule Opening Hours
| Monday | 2:30 PM - 6 PM |
| Tuesday | 2:30 PM - 6 PM |
| Wednesday | 10 AM - 2 PM |
| Thursday | 2:30 PM - 6 PM |
| Friday | 2:30 PM - 6 PM |
| Saturday | 10 AM - 2 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Michael Muszynski
a month ago
Top shop...highly recommended...great advice...awesome prices...thanks! 👍🏻
Owner's response
Hi Michael<br><br>We're glad you're happy :).<br><br>See you soon<br>...
Jens Neumann
2 months ago
I can highly recommend Benny's Bikeshop. I'm very particular about my bike, but I always feel very well taken care of by him, his wife, and the rest of the team. Highly recommended.
Owner's response
Hi Jens,<br><br>We're glad you're happy with our work :).<br><br>See you soon.
Rebecca Lembke
Edited 4 months ago
I had a pleasant conversation with a gentleman to schedule an appointment; he was very friendly. Then I called another employee, "Kristina," with a question. She was extremely unfriendly and unprofessional. She addressed me informally and insulted me for asking a question. I canceled my appointment and, due to the employee's rude behavior, cannot recommend this store. I made an appointment at another store where I felt well taken care of as a customer. 0 out of 5 stars! Thank you for your feedback. However, I would like to clarify that my question was solely about whether you generally install spare parts that were not purchased from you – or whether you only install parts that are available in your store. For the record: I already gave my name in the first sentence of our conversation, so there should have been no misunderstanding. Unfortunately, I was interrupted mid-sentence and was unable to fully explain my question. A professional suggestion that I could order such parts myself, or that I should bring my bike in, would have resolved the situation immediately. The immediate use of the informal "du" (you) also seemed inappropriate in this context. It may be part of your philosophy, but it's not something every customer takes for granted or appreciates – especially when the conversation is already tense. The tone on the phone was unnecessarily harsh and not very customer-oriented. I expect a respectful conversation – just as you expect from your customers. It's a shame that customer friendliness seems to be considered an optional extra here – especially in a business that thrives on customer interaction. For me, the matter is closed. I won't invest any more energy in this conversation – it's simply not important enough for me in a basic bike shop.
Owner's response
Dear Rebecca,<br><br>At least I now know your name; I didn't until just now. We regret your confusion about not being able to advise you over the phone regarding online purchases. Online purchases are different from in-store shopping and must be handled separately.<br><br>You were not insulted. We simply pointed out that it's presumptuous to ask us for advice on whether you can buy a Black Friday deal online.<br><br>Using "you" (informal "you") is not an insult to us, but rather reflects our company philosophy. We treat all our customers with the same respect. In return, we would like to be treated with respect as well. Multiple calls, rudeness, raising your voice, and repeatedly hanging up angrily are not part of our business culture.<br><br>We wish you a wonderful Advent season.<br><br>BENNY'S Bike Shop
Andreas Kossen
5 months ago
Bennys_bike_shop offers more than just advice, repairs, and sales ☝️ Ordering spare parts works perfectly too! Thank you so much, everyone!
Owner's response
Always a pleasure :).<br><br>See you soon.
Patrick Kapunkt
6 months ago
A great bike shop with a very friendly team who got my 12-year-old mountain bike back in shape! I also received absolutely competent and unobtrusive advice on purchasing a new bike later on. I can highly recommend it and would be happy to come back.
Owner's response
Hello Patrick,<br>I'm glad you feel comfortable with us :).<br>See you soon.
Brina
6 months ago
Best bike shop. All the employees are incredibly friendly. Excellent advice, superb service. Simply top-notch value for money. My e-bike was serviced, plus new tires and tubes. I'm incredibly satisfied. The bike rides better than ever. Thank you so much. I will definitely recommend you. See you next time. 🫶🏻
Owner's response
We're delighted by all the praise :).<br><br>Thank you so much and see you soon.
Marvin Pauli
8 months ago
Excellent service, quick appointment despite the workshop being full. Friendly and very professional. I had a lateral runout in my front rim, which was repaired without any problems. Thank you!
Owner's response
Hi Marvin<br>Thank you so much for your review.
Bob Rijk
a year ago
This is what a bike shop should be like. Friendly, helpful, and honest advice. Fast service (even faster than agreed upon when I dropped off my bike) and expert workmanship. More than reasonable prices. Easy to reach by phone and via their contact form. They respond very quickly. I've had different experiences at other bike shops, and I'm more than satisfied. I'll always take my bike there now. Keep up the good work!
Owner's response
Hi Bob,<br>Thank you for the great review. We appreciate it :).<br>See you soon, best regards
BZEN ebikes
3 years ago
Excellent team of great people. We highly recommend the services at the highest level. Thank you Benny's team for your professional approach and great cooperation.
Darius O.
3 years ago
On the recommendation of friends, I gave my bike to Benny. The bike is unrecognizable. It now rides the way it should. It feels great. My initial skepticism was clearly overcome by his expertise, excellent service, friendly customer service, and great prices! My next appointment is already booked! I will recommend this quality and expertise with a clear conscience!
