B.O.C. BIKE & OUTDOOR COMPANY GmbH & Co. KG
Altendorfer Str. 11, 45127 Essen
Essen, NW 45127
schedule Opening Hours
| Monday | 10 AM - 7 PM |
| Tuesday | 10 AM - 7 PM |
| Wednesday | 10 AM - 7 PM |
| Thursday | 10 AM - 7 PM |
| Friday | 10 AM - 7 PM |
| Saturday | 10 AM - 6 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Madame Coco
2 months ago
I bought a bicycle from B.O.C. in Essen about a month ago and would like to share my positive experience. Their selection is excellent and offers everything you could want. I was particularly impressed by the expert advice; the team is extremely friendly and helped me choose the perfect bicycle. I highly recommend them!
Owner's response
Thank you, Madame Coco, for taking the time to share your positive experience at B.O.C. in Essen with us.<br><br>We are delighted that you were satisfied with our extensive selection and the advice we received. Our team places great importance on helping our customers choose the perfect bicycle, and it's wonderful to hear that we were able to meet your expectations.<br><br>We look forward to welcoming you back to our store soon.<br><br>Best regards from your B.O.C. team
Andreas Wohlgemuth
2 months ago
I was extremely satisfied with Mr. Bachmann's advice and the purchase of the bike. I really appreciated that he took the time to help me, a newcomer to e-bikes, and didn't just rush me through. Even a day later, when I noticed that the charger wasn't quite complete (the power cord was missing), there was no beating around the bush. That's not always the case. Thanks again, and I'm super happy with the bike. I'd gladly buy from him again.
Owner's response
Thank you, Andreas Wohlgemuth, for your positive feedback and five-star rating.<br><br>We are delighted to hear that you are satisfied with our advice and your e-bike purchase. At B.O.C., we place great importance on providing our customers with comprehensive and personalized service.<br><br>We are sorry that the charger was incomplete, but we are pleased that we were able to resolve the issue quickly and easily for you.<br><br>We hope to welcome you back again soon and wish you much enjoyment with your new bike.<br><br>Best regards from your B.O.C. team
Adam Juhas
4 months ago
Super Service
Owner's response
Thank you, Adam Juhas, for your positive review. We are delighted to hear that you were so satisfied with our service. We look forward to welcoming you back soon. Until then, have a safe trip.<br><br>Best regards from your B.O.C. team
Alheli Espinosa
5 months ago
Unfortunately, I had a very unpleasant experience here. Several staff members refused to service my bike in a rather rude way, which felt intimidating. It was distressing, especially since my German isn’t perfect. I decided not to buy a new bike here after this experience. Hopefully, the management improves their customer service
Owner's response
Dear Alheli Espinosa,<br><br>We apologize for the experience you encountered. It is disheartening to hear that the level of service you received was not in line with our standards, and we are sorry for any distress this may have caused. <br><br>Please be assured that we take such feedback very seriously, and we will address the issue internally. <br><br>We value every customer and strive for a positive and welcoming environment. Yet, we also would like to inform, that we have decided to prioritize bikes purchased at B.O.C. for service and repairs for the time being. We are sorry, if this policy wasn't explained to you properly.<br><br>We would greatly appreciate more details about your experience, which you can share with us at https://www.boc24.de/kundenrueckmeldung. This will help us in our efforts to improve our customer service. <br><br>We invite you to visit us again so that we can have an opportunity to provide you with an improved experience.<br><br>Kind regards, your B.O.C.-Team
Abdulrahman Alajati
6 months ago
Very friendly staff! I was at Lucky Bike before and left disappointed, but then I met Kai at BOC who really helped me choose the right bike for me and my brother. Super professional – I highly recommend! 🤝
Owner's response
Thank you, Abdulrahman Alajati, for your wonderful review. We are delighted to hear about your positive experience with our team at B.O.C. Essen. <br><br>It's great to know that we were able to assist you in choosing the right bike for you and your brother. Your recommendation is highly appreciated, and we look forward to welcoming you back to our store in the future.<br><br>Kind regards, your B.O.C.-Team
Running O
a year ago
Great experience with the "Werkstatt" counter. Was extremely nice and helpfull!
Owner's response
Thank you, Running O, for sharing your positive experience here on Google. We are delighted to hear that you found the service to be extremely nice and helpful. We look forward to welcoming you back to B.O.C. for another excellent experience.<br><br>Kind regards, your B.O.C.-Team
Douglas
a year ago
Thought this was an insurance company biking by due to its green color scheme and rather dull looking glass boxy building. I also didn't expect it to be a bike shop because it sits right across from LuckyBike, but I have to say that I'm very happy to have discovered this place. Getting bikes repaired here in Essen can be a pain in the butt. Despite being a car-centric city, it can still take weeks to have your bike repaired at the various bike stores. This place had my rear fender installed within 24 hours. The staff were also very friendly. I'll definitely be coming back for my future bike needs.
Owner's response
Dear Douglas,<br><br>Thank you for taking the time to share your experience at B.O.C. We are thrilled to hear that you discovered our store and that our swift service met your satisfaction. <br><br>Our aim is always to ensure that necessary repairs and installations are done effectively within a reasonable timeframe for our customers' convenience. <br><br>We are equally delighted to know that our friendly staff added to your positive experience. We will pass on your kind words to our team. <br><br>Thank you for choosing B.O.C for your biking needs, and we look forward to welcoming you back.<br><br>Kind regards, your B.O.C.-Team
Niels Commandeur
a year ago
I was in Essen for a two day work trip and brought my road bike. For me, living in the flatlands, it was an unique chance to do some hill training. Unfortunately on day 1 my chain got stuck between the small ring and the frame, resulting in a bended chain, making the bike unrideable. Th next day I tried my luck and walked in this shop, hoping they would have a 12 speed chain for me. Not only did they have that, they also helped me mounting it on my bike even though they were busy. To the guys from the workshop: You guys are amazing, I did a great 100km ride in the hills south of Essen before returning back home. You made someone very happy! Thank you for that. Keep up the great work. Highly recommend the shop. Big assortment and friendly, helpful staff.
Owner's response
Dear Niels Commandeur,<br><br>Thank you for the fantastic review and the five-star rating. We are thrilled to learn that our B.O.C. shop in Essen could provide you with the much-needed assistance during your trip.<br><br>Customer satisfaction is our main priority, and we always aim to offer exceptional assistance. We're pleased to hear that our team was instrumental in helping you get back on track and enjoy your training. <br><br>Once again, thank you for recommending B.O.C.! We look forward to serving you again on your next visit.<br><br>Kind regards, your B.O.C.-Team
mulugeta kejela
a year ago
Ordered my gravel bike online and went to pick it up, bought a couple of accessories and they installed everything on my bike. Front derailleur failed after two rides and they apologized and fixed it in 20 minutes.
Owner's response
Dear Mulugeta Kejela,<br><br>Thank you for your positive review of B.O.C., we're certainly pleased to hear you had a good experience with us. We work hard to ensure our bike service and accessories installation is quick and efficient, and we're glad to see it reflected on your recent visit.<br><br>We regret the inconvenience caused by the front derailleur issue, and we're glad to have been able to rectify this promptly. Your kind words truly inspire us to continue doing our best.<br><br>Should you require further support or have any questions about your gravel bike, we invite you to contact us directly.<br><br>We look forward to serving you at B.O.C again soon. <br><br>Kind regards, your B.O.C.-Team
Michael Klauke
2 years ago
Super Service
Owner's response
Hello Michael Klauke, thank you so much for your 5-star review! We're delighted that you enjoyed your visit. Please feel free to visit us again soon; we always look forward to welcoming you. Best regards from Essen, your B.O.C. team.
