Specialized by Bike`n Service

Justen Marco

2 months ago

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A really nice bike shop. Super friendly staff and owner. I highly recommend it!

Mike

5 months ago

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I've been a customer for years, and for good reason. Competent, friendly, helpful, and fast. I'd recommend them again and again.

M. G.

6 months ago

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Excellent service. Very friendly and highly competent. A minor repair and adjustment was carried out immediately.

Bart Bött

7 months ago

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Excellent and expert advice! Fantastic follow-up service. Many thanks to Philipp!

R. B.

7 months ago

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Very friendly and competent advice. Particularly commendable: excellent service even for bikes not purchased there, both in terms of technical expertise and scheduling – and all at fair prices.

Marc Kűhnast

a year ago

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Very friendly staff and great service! A product I purchased was missing a bracket. After a quick call and a pleasant conversation, I emailed them my address, and the missing part was sent to me immediately. Thank you!

Bettina Graul-Geissler (Betty)

2 years ago

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I only bought new clothing through a classified ad. But the service was incredibly friendly, they offered express shipping, and even included some small gifts. If it weren't over 200km away, it could definitely become my go-to bike shop.

Lisa Kotowski

3 years ago

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Top Service.

Christian Hegers

4 years ago

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A top address for high-quality bikes in Essen. I had already ordered a Specialized MTB through Bike 'n Service in 2020. The communication was excellent from the very beginning, the negotiated price was extremely fair, and the bike was already in advance, so I ordered it from Specialized in the USA. However, due to the pandemic, my order fell into what was probably the most severe shortage the bike industry has experienced in the past 30 years. Bikes, as well as spare parts, were not available in sufficient quantities either in brick-and-mortar stores or online, and delivery times were very long. Like many other customers, I had to wait longer than initially expected. The Bike 'n Service team regularly provided me with updates on delivery times and possible alternatives throughout the entire wait for the new bike. They know how to engage with customers and work on solutions. Frustration - none at all. Thank you very much for that. After Specialized declared the long-ordered bike completely sold out, the goal was to get one of the first bikes of the 2022 season as quickly as possible – and with success. The bike has been in the garage since the end of summer. The introduction to the new MTB technology, as well as the initial setup of the fork and shock, was thorough, and I was able to ride without any problems from the very first moment. I am convinced that it is ultimately worth it to buy expensive bikes, especially technically sophisticated ones, from a brick-and-mortar retailer. I rate my buying experience and the regular contact with Martin Deutsch and the rest of the Bike n'Service team as follows: Customer friendliness: 5 stars Advice: 5 stars Service: 5 stars Product range: high-quality

Adrian Ephan

5 years ago

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Everything was great. Excellent service, excellent work. Friendly staff. I happily buy my bikes here and will only take them here from now on. My trusted dealer. Keep it up!