Reifen Sackmann GmbH/Radhaus Sackmann/ point S Reifen, Räder, Auto Service
Herdecker Str. 11, 58089 Hagen
Hagen, NW 58089
schedule Opening Hours
| Monday | 7:30 AM - 5 PM |
| Tuesday | 7:30 AM - 5 PM |
| Wednesday | 7:30 AM - 5 PM |
| Thursday | 7:30 AM - 5 PM |
| Friday | 7:30 AM - 5 PM |
| Saturday | Closed |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Reinhard Kuhn
2 months ago
Very friendly and competent staff. I've been a customer there for over 10 years.
Owner's response
Thank you so much for your great review. We are delighted that we were able to meet your expectations and are pleased that you feel comfortable with us and have been a loyal customer for so long.
hardi Gel
Edited 7 months ago
The name says it all... I went there to have a set of tires mounted on new alloy rims. But it was unclear whether the new lug nuts would fit. I pulled up and found two extremely friendly mechanics standing in the doorway. I asked them if the nuts might have the correct thread and pitch, and they immediately began examining them. Great! After about five minutes, the resident dragon, in the form of a young woman, came flying out of her shell, scolding me for daring to enter the workshop without an appointment or work order, talking to the mechanics, and interrupting their work. She insisted I owed them a tip. Quite perplexed, I said that I should never come back... The response when I accepted the tip was, "I hope so!"... I will certainly follow through on that! Fortunately, there are competent, and above all, customer-friendly and competent alternatives (tire shops) on Weststrasse and Schwerter Strasse. What an outrageous person! That's not what customer service looks like!!!! Update & Reply to your comment: a) That you, as the boss, behave so rudely towards a potential customer is simply unacceptable. b) The concept of customer service is foreign to you. You could have at least said hello politely and asked what the underlying problem was. These things are usually clarified beforehand. And then a new order with a new customer could have been established. You have simply disqualified yourself; such behavior is unacceptable. I feel sorry for your friendly "subordinates" who have to work under such a heavy hand.
Owner's response
Dear Mr. Hardi,<br><br>This so-called dragon was the boss. We consider her actions outrageous and unacceptable. Generally, one checks in at an office or sales desk and explains their issue. (You, however, went directly to the workshop.) An order is then forwarded to the workshop. If, after the repair is completed, someone tries to simply drive off without even the slightest indication of intending to pay, I find that unacceptable. Our employees do a great job and they need to be paid; even small things (15 minutes of labor) cost us money.<br><br>For example, if you have a doctor's appointment, you can't just walk past the assistants without a word and sit down in an examination room. It's comparable.<br><br>Perhaps you now understand why we are also very upset about your behavior.<br><br>That's life, sometimes you're just not a good fit...<br><br>Update to your last comment: You should consider whether you acted appropriately. You obviously have a guilty conscience; Just let it go and don't visit us again. That would help everyone.<br>...
Bernd Mauersberger
a year ago
Last autumn I had my wheels balanced for winter. That was done perfectly. Since I now needed new tires for my summer wheels, I contacted them and placed an order. Everything was done to my complete satisfaction, and at a really fair price.
Owner's response
😀Thank you so much for the kind words and great review. We look forward to your next visit.<br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br>...
Dirk Trost
a year ago
Quick appointment, very helpful, top address. Highly recommended.
Owner's response
Thank you for the praise. Working with friendly customers is also a lot of fun.
Lisa Weber
a year ago
I went there this year with various issues and always received quick and professional help. The price is very fair and the service is excellent. My old car is running perfectly again! I would definitely go back.
Owner's response
Thank you for the positive review and kind words. We're pleased that the vehicle is running smoothly again and hope you continue to enjoy it.
Claudia Weber
a year ago
Many thanks to the Sackmann family and their team. Great service, quick help, and excellent value for money. Would gladly use them again. 👍
Owner's response
We're very happy about that and would be happy to do it again.<br>Thank you for 5⭐️⭐️⭐️⭐️—it's a great motivation for us.
Marc Z
a year ago
Flat tire thanks to a metal splinter. Spontaneous and IMMEDIATE repair. After a good hour, I was able to continue driving. That's what good service is all about, thanks to the Sackmann team.
Owner's response
Thank you for the 5 stars. We are pleased that you are satisfied.
Kim-Monique Hain
2 years ago
I came in twice with an urgent problem, and I received quick, friendly help at a fair price. I'll definitely be back for my next tire issue! Highly recommended!
Owner's response
Thank you for the review and your trust.
Mike Mellinghaus
3 years ago
Unfortunately, I got a flat tire in Schalksmühle! I didn't have a spare... Sackmann immediately sent a mechanic who repaired the car... I was able to drive straight on to my next appointment! Thank you so much and excellent service!
Owner's response
Thank you so much for the kind words and for the five stars.
Daniel Ka.
6 years ago
A really nice team. Very helpful. Of course, the price is significantly higher than buying tires online. But all in all, the staff/boss are very friendly and helpful, always taking the time for the customer. That's really great. Keep up the good work! We'll be back.
Owner's response
😀😀😀Thank you so much.
