Gazelle Store Mönchengladbach, Fahrrad-Trend GmbH
Krefelder Str. 35, 41063 Mönchengladbach
M. Gladbach, NW 41063
schedule Opening Hours
| Monday | Closed |
| Tuesday | 10 AM - 6 PM |
| Wednesday | 10 AM - 6 PM |
| Thursday | 10 AM - 6 PM |
| Friday | 10 AM - 6 PM |
| Saturday | 10 AM - 2 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Holly
5 months ago
We were looking for two e-bikes and visited several dealers. The best advice came from Gazelle on Krefelderstrasse in Mönchengladbach. The salesperson was very professional, calm, and competent. We felt in excellent hands there and bought two e-bikes from them. Highly recommended.
Owner's response
Good afternoon,<br>Thank you for taking the time to share such positive feedback. We're pleased that your visit was a success. We'll be sure to pass on the praise.<br>Have a nice day and best regards,<br>Your Gazelle Store Mönchengladbach Team
Ursula Lepiarczyk
6 months ago
A few weeks ago, I noticed that the suspension on my three-year-old Gazelle motorcycle wasn't working. My husband removed it and took the fork to the Gazelle Store on Krefelder Street. They told him it couldn't be repaired and that a new one would have to be ordered. The delivery time was about six weeks, and a deposit was required. So, my husband had it ordered, but on the way back, he stopped at another workshop. A friendly mechanic there looked at the fork, oiled it, tightened the spring, and it worked perfectly again. My husband then wanted to cancel the order. The salesperson initially agreed, but then the manager came over and said it wasn't possible. The next day, I went back to cancel the order, and the manager was immediately there and categorically refused. Apparently, you can't cancel an order that hasn't even been manufactured yet and won't be delivered for another six weeks. And on top of that, they tried to make me feel stupid, telling me I should try to cancel the order with the manufacturer myself. Since I work in sales myself, I know that an end consumer can't do this. We are very disappointed and will avoid that store from now on. I will only go there one more time to pick up the fork.
Owner's response
Good morning Ms. Lepiarczyk,<br><br>Thank you for taking the time to describe your experience in such detail.<br><br>We are sorry that you were dissatisfied with the process surrounding your order.<br><br>Our recommendation for an exchange was based on the technical assessment and the manufacturer's specifications. If a fork shows defects that, in our opinion, make a repair neither safe nor sustainable, we recommend ordering from the manufacturer. We are pleased to hear that you found another workshop that was able to repair the fork successfully and permanently, but this also shows that different workshops have different approaches and safety standards.<br><br>Regarding cancellation, once an individual spare parts order has been placed, some suppliers no longer allow cancellation, even with longer delivery times. For this reason, we deliberately brought this issue to your attention beforehand and agreed on a deposit.<br><br>Of course, treating our customers with respect is one of our highest priorities, and we receive regular training in this area. We are very sorry that you felt misunderstood or not treated well in our communication.<br><br><br>Of course, treating our customers with respect is one of our highest priorities, and we provide regular training in this area. Sincerely,<br><br>Gazelle Store Mönchengladbach<br><br><br>Gazelle Store Mönchengladbach
Frank R. (Frank R.)
7 months ago
Bought a Gazelle e-bike. The frame lock was faulty from the start and hasn't been replaced. I had a mirror installed, but it fell off after 5 km. After 500 km, the hub gear broke – obviously my fault. I had it repaired at another dealer, and Gazelle refuses to cover the bill. Fantastic service.
Michael Martelli
9 months ago
We visited on Saturday to check out the bikes and received a very friendly and professional welcome. Franz immediately took the time to give us excellent advice! We were able to test ride all the bikes, and they even fitted a different handlebar for my wife! You couldn't ask for better service and advice! You can tell the team is passionate about cycling and wants to support their customers! Thank you! I think we'll have a lot of fun with your bikes :)
Owner's response
Good afternoon Mr. Martelli,<br>Thank you for taking the time to provide such positive feedback. We're pleased that your visit was a success. We'll be happy to pass on the praise.<br>Have a nice day and best regards,<br>Gazelle Store Mönchengladbach Team<br>
R B
11 months ago
The service was incredibly helpful and friendly – you don't usually experience that. The way I was treated was simply fantastic. I would gladly return anytime, even for something as small as a spare part. They were very helpful. And to top it all off, I even exchanged the mudguard. Thank you so much!
Owner's response
Thank you for taking the time to comment.<br><br>We're glad you enjoyed your visit.<br><br>We'll gladly pass on your praise.<br><br>We wish you safe travels!<br>...
Jochen
11 months ago
I made an appointment and arrived on time. I told Mr. Bouhamidi my wishes regarding the Gazelle e-bike, which he fully fulfilled. Very good and professional advice, including a test ride on the track. What's good is that there were no sales pitches, so no bike was pushed on me; I received only in-depth advice. At the end, I was given bike-specific documents, which I will take to my local Gazelle bike dealer, and then I will order my new Gazelle e-bike.
Owner's response
We are delighted that you had a positive experience in our store! Please visit us again soon!
Wo Win
a year ago
I've been there twice with my regular bicycles for repairs. The first time, they only replaced the inner tube and valve of one tire; the second time, they replaced both tires completely. The service and repairs were flawless and completed quickly (20 minutes and 1 hour, respectively). Thank you very much.
Owner's response
Thank you for your positive feedback. We appreciate your kind words and are delighted that you had a great experience with us.
Dennis Z.
2 years ago
We have rarely received such thorough and honest advice. A test ride was possible immediately, and they took plenty of time for us. Our bikes have since been in for their second service, and the service continues to be first-class. The five stars are absolutely deserved.
Owner's response
Good afternoon Mr. Z.,<br>Thank you for another visit to our house :)<br>And now, have a nice bowling trip ;)<br><br>
Stephan Oliver Nierlein
3 years ago
I found my e-bike through JobRad at the Gazelle Store in Mönchengladbach. There, Mr. Hake provided me with very competent and friendly advice. He recommended that I first visit the Gazelle Test Center in Mönchengladbach to try out various models. This visit was definitely worthwhile. A very nice and knowledgeable employee took a lot of time for me, and it was great fun testing the e-bikes there. In the end, I chose a fantastic product, which was then perfectly adjusted to my needs in the store. All in all, highly recommended, and many thanks for that.
Owner's response
Thank you for the positive feedback and have many enjoyable tours with your new e-bike :)
Dee Kay
6 years ago
It's by far one of the best bike dealers I have come across. Prices are less expensive with regards to quality products. My tire was fixed free of charge from the most friendly handyman. The lady at the reception was super nice.... I will always shop and recommend. Shop with love
Owner's response
Thank you for your kind words, we are looking forward to your next visit and wish you only the best<br><br>kindest regards<br><br>Your Gazelle Store Mönchengladbach
