B.O.C. - BIKE & OUTDOOR COMPANY GmbH & Co. KG
Weseler Str. 55, 45478 Mülheim an der Ruhr
Mülheim, NW 45478
schedule Opening Hours
| Monday | 10 AM - 7 PM |
| Tuesday | 10 AM - 7 PM |
| Wednesday | 10 AM - 7 PM |
| Thursday | 10 AM - 7 PM |
| Friday | 10 AM - 7 PM |
| Saturday | 10 AM - 6 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Chorischiy Chelovek
a month ago
I visited B.O.C. in Mülheim on Weseler Straße with a rather unusual request and received truly excellent service. I'd especially like to highlight the workshop: very professional, friendly, and solution-oriented – you can tell that the people working there know their craft and take their time. I really appreciate this combination of expertise and a personal touch. A clear recommendation: If you're looking to buy a bicycle or simply need good, honest advice, this is definitely the place to go.
Owner's response
Thank you so much, Chorischiy Chelovek, for your wonderful feedback about your visit.<br><br>We are delighted to hear that you were so satisfied with the consultation and especially with the workshop.<br><br>Your recommendation means a great deal to us, and we hope to welcome you back again soon, whether for further consultation or workshop service.<br><br>Best regards from your B.O.C. team
Incci 13
a month ago
Experience at B.O.C. Mülheim – Retrospective Assessment of the Situation We originally wanted to buy a children's bicycle (Puky LS Pro 14) and went to the B.O.C. branch in Mülheim for this purpose. At the time of our visit, the experience was initially somewhat mixed. Despite the relatively low number of customers, no one proactively approached us, and the communication seemed rather brief overall. In our opinion, some points during the consultation – for example, regarding training wheels or inspections – could have been explained in more detail. Later, it also turned out that the handlebars hadn't been properly tightened after being adjusted, which is, of course, a safety issue with a children's bicycle. However, I have since learned that two high-end bicycles were apparently stolen shortly before our visit. If this was indeed the case, I can certainly understand that the situation must have been stressful or unusual for the staff on site. In such a moment, clarifying the incident is presumably the top priority. Against this backdrop, I'd like to qualify my initial assessment somewhat, as such situations can, of course, influence the store's operations. After we later realized that the bicycle we purchased, with its coaster brake, wasn't ideal for our daughter, we also contacted the B.O.C. branch in Essen. There, our issue was handled very kindly and with a focus on finding a solution. The return was processed smoothly, and we received the bicycle we originally wanted. In addition, several things were resolved amicably, and we also received a children's voucher, which is part of the B.O.C. service concept. Perhaps our visit to the Mülheim store was simply at an inopportune time. Generally speaking, I think that with a bit more calm and communication on-site, things would have turned out very differently. My main feedback would therefore be: In such exceptional situations, it would be helpful to briefly inform customers that an incident has just occurred. Then we would probably have been able to better understand the situation from the outset.
Owner's response
Thank you, Incci 13, for your detailed feedback here on Google.<br><br>We are sorry to hear that your initial experience did not meet our standards, and we apologize for any inconvenience. Safety and comprehensive advice are extremely important to us, so we greatly appreciate your feedback.<br><br>We are pleased to hear that the situation at the Essen branch was resolved to your satisfaction and that you ultimately received the bicycle you wanted for your daughter. Our goal is to provide our customers with an excellent and solution-oriented experience, and it is good to know that we have succeeded in doing so.<br><br>We sincerely hope to welcome you back to one of our branches soon to provide you with an even more pleasant experience. Please do not hesitate to contact us at https://www.boc24.de/kundenrueckmeldung if you have any further feedback.<br><br>Best regards from your B.O.C. team
Justin Schweikert
a month ago
I had a problem with my gears, so I called and was told I could come in on short notice. I did just that, drove there without an appointment, and was greeted very warmly when I dropped off my bike. After a minimal wait, a workshop employee approached me and explained how I could fix the problem myself in the future. All in all, very professional and competent service and workmanship. I'll gladly come back!
Owner's response
Thank you, Justin Schweikert, for your positive review of our service. We are pleased that you were satisfied with the prompt and professional support from our team, and that our workshop team was able to provide you with helpful tips for resolving your transmission issue yourself. It's great to hear that you felt well taken care of.<br><br>We look forward to welcoming you back soon.<br><br>Best regards from your B.O.C. team
Dönaladn Oberhausen
a month ago
I'm extremely happy with the service and my new gravel bike. Caro was very helpful and gave me excellent advice. After two days, I unfortunately got a flat tire after running over a piece of glass, and even then, the staff were incredibly kind and accommodating, replacing it free of charge as a gesture of goodwill. Thank you so much! I'll definitely be back and can only give 5 stars! 🙏🏼
Owner's response
Thank you, Dönaladn Oberhausen, for your excellent review. We are delighted to hear that you are so satisfied with our advice and your new gravel bike.<br><br>We are sorry to hear that you had a flat tire after only two days, but we are pleased that our team was able to help you quickly and easily.<br><br>We look forward to welcoming you back to B.O.C. soon and hope that your new bike continues to bring you much enjoyment.<br><br>Best regards from your B.O.C. team
Kevin S.
a month ago
Yesterday I picked out a new mountain bike there. BOC really has a huge selection, so you're sure to find something you like. You can also test ride all the bikes. I'd especially like to commend the extremely friendly and helpful advice I received from Ms. Schwarz. She perfectly understood my requirements for the bike, and we were able to find the right mountain bike for me. The price and performance are definitely in line!
Owner's response
Thank you, Kevin S., for your positive review and for sharing your experience at B.O.C.<br><br>We are delighted that you were satisfied with our wide selection and the opportunity to test ride different bikes.<br><br>It's great to hear that you found the perfect mountain bike with us. We will also pass on your praise to our team and look forward to welcoming you back to our store soon.<br><br>Best regards from your B.O.C. team
Snakeylaky
2 months ago
Really great service here. I called ahead about my Merida eOne-Sixty 675 and received excellent advice over the phone. Even though it's not their bike, they suggested I just drop by. The people there were super relaxed. They looked at my bike for free, cleaned the chain, adjusted the shock and handlebars, and even took it for a short test ride. Since I don't know much about bike mechanics myself, it was really helpful that everything was explained to me in detail. I thought it was extremely kind of them to say that a Google review would be enough of a thank you. I'll definitely be back for a proper service. Thanks!
Owner's response
Thank you, Snakeylaky, for taking the time to share your positive experience with B.O.C.<br><br>We are pleased that you were satisfied with our service and found the advice you received, both by phone and in person, helpful. It is our goal to provide the best possible service to all our customers.<br><br>We look forward to welcoming you back soon. Until then, have a safe trip.<br><br>Best regards from your B.O.C. team
Martina Elsenbach
4 months ago
I can highly recommend this branch. My husband and I visited several bike shops, but this one was by far the most satisfied. The advice on bikes and accessories was excellent. They always had great ideas tailored to our needs. A big thank you to Daniel and his colleague. Everything was very straightforward and quick, including the leasing process. When we picked up the bike, the branch manager asked if we were happy with everything and explained everything again. He also gave us a few helpful tips. Many thanks to the entire team! Martina and Sezayi
Owner's response
Thank you so much, Martina and Sezayi, for your positive feedback and for recommending our branch. We are delighted to hear that you were satisfied with the service and advice you received.<br><br>The fact that the process with the leasing company went so smoothly and that you also received comprehensive support from the branch manager is exactly what we aim to offer our customers.<br><br>Thank you very much, and we look forward to welcoming you back to B.O.C. soon.<br><br>Best regards from your B.O.C. team
Schwan Level 10
6 months ago
A truly outstanding bike shop! I received very competent and friendly advice over the phone – with detailed information on suitable models for my son, including tips on what was suitable and what to look for. The employees asked detailed questions and really took their time. This positive impression was absolutely confirmed in the store itself: clean, tidy, well-organized, and a very friendly team. We were approached directly, but were also able to browse at our leisure. Later, we received very competent advice, where both high-quality brands and a fair-trade private label were presented – very honest and customer-focused. I especially liked that my son was included: They spoke to him at eye level, asked for his impressions, and adjusted everything to make him feel comfortable. Conclusion: A fantastic store with great advice, friendly service, and fair recommendations. We will definitely buy our next children's bike here again!
Owner's response
Thank you, Schwan Level 10, for your excellent review of our bike shop.<br><br>We are delighted to hear that both the telephone consultation and your visit to our store met your expectations.<br><br>We place great importance on providing our customers with expert and friendly advice, and we are pleased that this was the case for you. It is especially important to us that even our youngest customers have a positive experience, so we are particularly happy that your son felt comfortable and included.<br><br>We look forward to welcoming you and your family back for your next children's bike purchase.<br><br>Best regards from your B.O.C. Team
Toni Krenz
a year ago
I visited the bike shop for the first time today. The selection of bicycles is enormous. The staff are all very friendly and knowledgeable. The advice on insurance and security options was excellent. The guys in the workshop were courteous and helpful. If you're looking for a bicycle, you should definitely stop by here. I was more than satisfied and can highly recommend this shop and its excellent staff.
Owner's response
Hello Toni Krenz,<br><br>Thank you so much for your positive feedback. We are delighted to hear that you were satisfied with our selection and service.<br><br>Our staff always strive to provide our customers with excellent advice and support, and it's wonderful to see that their efforts are recognized. We appreciate your trust and will gladly recommend us. We look forward to your next visit!<br><br>Best regards from your B.O.C. Team
Wassilis Behling
2 years ago
Super Service
Owner's response
Hello Wassilis Behling, thank you so much for taking the time to share your experience with B.O.C. We are delighted to hear that you enjoyed your visit. We hope to welcome you back to our branch again soon. Until then, we wish you a pleasant and safe journey. Goodbye and best regards from the entire B.O.C. team.
