Spree ... Your bicycle specialist
Hänflingstraße 12, 45472 Mülheim an der Ruhr
Mülheim, NW 45472
schedule Opening Hours
| Monday | 9 AM - 6:30 PM |
| Tuesday | 9 AM - 6:30 PM |
| Wednesday | 9 AM - 6:30 PM |
| Thursday | 9 AM - 6:30 PM |
| Friday | 9 AM - 6:30 PM |
| Saturday | 10 AM - 4 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Kittyrina
a month ago
We received very friendly advice from a staff member in the store. Afterwards, we went to the pop-up store at the RRZ. Unfortunately, we were greeted very rudely by an employee there who showed absolutely no understanding that we wanted to buy a road-legal mountain bike. A real shame. Generally, both locations only had a limited selection of models, and they were more expensive than the competition. We ended up buying elsewhere.
Owner's response
Hello Kittyrina,<br><br>Thank you for taking the time to share your experience so openly.<br><br>We are all the more pleased that you found the service in our store to be pleasant. However, we are all the more disappointed that you had a completely different experience at the pop-up store in the RRZ. Unfriendliness or a lack of understanding – regardless of the issue – definitely does not meet our standards. We would like to sincerely apologize for this.<br><br>A road-legal mountain bike is perfectly legitimate – many customers want precisely this combination of sportiness and everyday practicality. We are truly sorry that you felt you were not taken seriously here.<br><br>Regarding selection and prices: In a pop-up store, we can unfortunately only display a portion of our product range. And as a specialist retailer with a workshop, service, goodwill, and personal advice, our prices sometimes differ from those of large chains or purely online retailers. This is not meant to be an excuse – just an explanation.<br><br>It's a shame that we weren't able to win you over in the end. Perhaps you'll give us another chance to confirm the positive impression you had of the store.<br><br>Your Spree Team<br>Your two-wheel specialist in Mülheim 🚲
Sabine
2 months ago
My trike was picked up on Monday and I already have it back today. The software was updated, the brake pads were replaced, and so on. I'm absolutely thrilled – fantastic service and very pleasant communication. My bike has now been there for its second service, and I will continue to bring it here for servicing and pickup. And they even cleaned it! I certainly wasn't expecting that. Many thanks to the entire team.
Owner's response
Dear Sabine,<br><br>Thank you so much for your enthusiastic feedback – it brightened our morning! ☀️ We picked up your three-wheeler, got it ready, cleaned it, and returned it – that's how it should be! We're so happy that you're bringing your bike back to us (or having it brought back 😄). And honestly, a clean bike rides twice as well, doesn't it?<br><br>Warmest regards from the whole Spree team 🚲🧼✨
Anita Sinanovic
2 months ago
A truly fantastic bike shop with a great selection. The service was competent and friendly. I walked in, found the perfect bike, bought it – and I'm extremely happy. Highly recommended! 🚲💜
Owner's response
Dear Anita Sinanovic,<br><br>Wow – what a lovely review! 🚲💜<br>Walk in, find the perfect bike, leave happy – that's exactly how it should be! 😊<br><br>Thank you so much for your kind words about our advice and selection. We're absolutely delighted that you felt so well taken care of and are so happy with your new bike.<br><br>Have a great ride and lots of fun on two wheels!<br><br>Your Spree Team<br>Your two-wheel specialist in Mülheim 🚲✨
Jürgen Hoppe
3 months ago
I used to enjoy going there, but apparently customer service is only available in person now. Forget about calling. I called today to ask if they could repair my battery. Since I'd already called several companies that specialize in battery repairs (or not), and they wouldn't repair mine because of the manufacturer, I wanted to ask if they repaired batteries from that particular brand. However, I couldn't ask because you're only allowed to speak to a computer. So, you can make an appointment, and if you're lucky, they'll just shake their heads and say, "Sorry, we don't repair that brand," and then you're sent on your way. Is personal customer service on the phone a luxury these days? EDIT: "This, of course, assumes you briefly explain your issue via the AI. Those who can write reviews can usually do this step as well." Thank you! Thank you so much! Now I know that was the last time I'll be going there.
Owner's response
Hello Mr. Hoppe,<br><br>Thank you for your review.<br><br>Our telephone AI is not designed to "fob off" customers, but rather to record calls, document them, and forward them to us. Every call is recorded – we see the request and contact details and can call back.<br><br>This, of course, requires that you briefly explain your request via the AI. Those who can write reviews can usually also take this step.<br><br>Furthermore, regarding battery repairs: Whether a manufacturer's battery can be repaired can usually only be reliably determined after a visual inspection. Therefore, we deliberately work by appointment rather than offering quick confirmations over the phone.<br><br>We acknowledge your feedback.<br><br>Best regards,<br><br>Spree – Your Two-Wheel Specialist
Bella
4 months ago
Hello, I've been to "Spree – Your Two-Wheel Specialist for Bicycles & E-Bikes" several times now. The first time, I have to be honest, I was served by a young blonde woman, and I really didn't feel comfortable because I had the feeling she wasn't listening to my needs. The second time, I was served by a young woman named Mounja, and I was so impressed with her. She's given me excellent advice on several occasions, and this is probably my third visit to Mounja. She's very, very nice, very experienced, and always incredibly friendly and accommodating. I feel very well taken care of by her; she always listens to my wishes. And in the future, I will definitely only buy from Mounja. She knows exactly what she's doing.
Owner's response
Hi Bella,<br><br>Thank you so much for your detailed feedback and your openness! 🙏<br>We're sorry to hear that you didn't feel comfortable during your first visit – that certainly doesn't reflect the level of service we strive to provide. We're all the more delighted that Mounja impressed you so much! 💐 We'll gladly pass on your praise – and we're very happy to have her on our team.<br><br>It's wonderful that you felt well-advised by her – that's exactly how it should be! We look forward to welcoming you back again in the future.<br><br>Warm regards,<br>Your Team at Zweirad Spree
Manuel Ketterl
4 months ago
Excellent communication; I inquired about a bike through classified ads. We were able to reach an agreement very quickly and easily. Shipping was also super fast, and everything arrived undamaged. Therefore, there's absolutely nothing to complain about.
Owner's response
Hi Manuel,<br><br>Thank you so much for your great feedback! 🙌<br>We're so glad everything went smoothly with the shipping and that you were completely satisfied with the process – that's how it should be! 🚴📦<br><br>We hope you enjoy your bike and have a safe and happy ride – maybe we'll be in touch again sometime! 😄<br><br>Best regards,<br>Your Team at Zweirad Spree
Kai Backhaus
9 months ago
Super Service
Owner's response
Thank you so much, Kai!<br><br>Short, clear, five stars – we're delighted! 😊 We'd love to do it again!
Marc-Andre
10 months ago
Hello Zweirad Team Spree, We would like to express our sincere gratitude once again! Here, the customer is truly king! We bought a bicycle and were able to pick it up the very next day, with all the modifications and additions. During the initial consultation, we were not only shown the bicycle (or rather, three bicycles), but also given helpful tips. For example, they advised us to remove the batteries when the bikes are on the bike rack and explained how the Bosch system works correctly (we didn't receive this information with any other purchase). Even I was able to take my bike with me, and several things were retrofitted immediately without any waiting time! All the employees were helpful and worked together as a fantastic team, providing excellent support. The call from the workshop informing us that our bicycle was ready for pickup was also very friendly, and when we asked if we could still upgrade my bike, the answer was a very warm yes, or rather, a "very happy to." There was no "how come I'm finishing work soon" or "not today!" I can only recommend that the trip to Mülheim is truly worthwhile. There's a really great atmosphere, and you don't feel any stress. We will gladly make the trip again and again. I highly recommend that the trip to Mülheim is definitely worth it. See you soon! 👋 🌟🌟🌟🌟🌟🌟
Owner's response
Dear Marc-Andre,<br><br>Thank you so much for this fantastic feedback! 🙌 We're absolutely delighted that you received such excellent advice and felt completely at ease with us. That's exactly how it should be – expert advice, quick service, a great atmosphere, and zero stress. Thank you also for making the trip to Mülheim to visit us – and even better that you'd like to do it again! 😊<br>We're already looking forward to your next visit – see you soon and safe travels! 🚴♂️🚴♀️<br>Your Team at Zweirad Spree
Afzaal Ahmed Chughtai
a year ago
Spree is best for bicycle 🚲 hub in mulheim Germany
Edwin Steiner
9 years ago
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