E-Bikes 2Rad Seidel Olfen
Schlosserstraße 30, 59399 Olfen
Olfen, NW 59399
schedule Opening Hours
| Monday | 9 AM - 6 PM |
| Tuesday | 9 AM - 6 PM |
| Wednesday | 9 AM - 6 PM |
| Thursday | 9 AM - 6 PM |
| Friday | 9 AM - 6 PM |
| Saturday | 9 AM - 4 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Sandra Dirks
a month ago
What a lovely team, incredibly helpful and dedicated! They kindly provided us with some electricity for our e-bike during our tour along the SteverLandRoute and even offered us a coffee! So nice! Truly excellent! It couldn't be better!
Owner's response
Hello Ms. Dirks,<br><br>Thank you for the great review and your feedback!<br><br>Your 2Rad Seidel Team from Olfen
Olav
3 months ago
Hello I was at your shop this afternoon and received prompt assistance. The crank arm on my R&M bike was bent, and they fixed it quickly. My chain guard was repaired to the best of their ability. I'm very satisfied, and the staff were very friendly.
Maike H.
4 months ago
Two years ago, I bought an expensive bike in Olfen. It was sold to me with a defect that, unfortunately, wasn't noticed immediately. These things happen, but they weren't very cooperative, even though it was quite obvious the defect must have been there from the factory. The salesman was very rude and tried to blame it on me... because I have some bicycle paint at home and painted over the defect right away 🤷♀️ It's absurd! Luckily, the workshop itself said that I couldn't have caused the defect. We then received a voucher and bought a helmet for my daughter. The helmet light had to be purchased separately and broke less than two weeks later... Every time the bike is serviced, the prices vary wildly (despite the leasing agreement), and no one can explain why. Then, they supposedly undercharged us and sent us a new invoice by email eight weeks later... without any apology. Just a comment stating that they had undercharged us and that we now had to pay the bill. And it's not about mistakes being made. Those can happen to anyone. However, the way mistakes were handled was unacceptable, and we will definitely not be buying another bicycle there.
Owner's response
Hello Maike,<br><br>If we understand you correctly, you're talking about a two-year-old bicycle that you're now complaining about having a defect that was already there when you bought it? Is that right? It's difficult to determine exactly what happened or how the defect occurred.<br><br>Regarding the prices for an inspection, it's possible that different subsidies are charged depending on the leasing provider and the package. There are also different prices for the mandatory safety inspection (UVV), the first inspection, and the annual inspection.<br><br>It's likely that it was only later discovered that the wrong package was billed and there was still an outstanding balance. We're sorry that this error occurred on our end.<br><br>We wish you happy holidays.<br><br>2Rad Seidel from Olfen
Frank Meier
6 months ago
We received a bicycle that was in good working order back defective. We dropped off our e-bike for a service, including some work such as the battery not popping out automatically when opened, adjusting the gears, etc. Afterwards, we received a call saying there was a bigger problem. I'm wondering what kind of problem it is if everything on the bike is covered by insurance. Could it be because we bought it elsewhere? We now have to take our defective bike (which was working perfectly before) to the seller. It had been working flawlessly for a year. We don't mind if something breaks down occasionally, but to be fobbed off like this with the excuse that they don't know Cube and can't get parts is unacceptable. We will never go there again.
Owner's response
Dear Mr. Meier, thank you for your feedback. We are sorry that you were dissatisfied with your last workshop visit. However, we would like to clarify that we did not return the bike as defective, even though it was in working order beforehand. We informed you in person that we could fix the problem, but not within the scope of your statutory warranty. We are not a CUBE dealer and therefore cannot assert a warranty claim against the manufacturer.<br><br>Unfortunately, supplementary insurance does not cover warranty claims. The manufacturer is the first point of contact in this case.<br><br>We regret that there was a misunderstanding and are happy to assist you with other repairs or maintenance work.<br><br>Sincerely,<br>The team at 2 Rad Seidel in Olfen.
Jürgen Kusserow
Edited 8 months ago
Really, really annoying. I'm totally disappointed. I bought an e-bike from Gazelle here a little over a year ago. The purchase price was either €3,000 or €4,000, I can't remember exactly. I was sold the wrong bike chain to lock my bike with. At the first inspection, I was told that it might be the wrong lock. But I didn't have it with me. Then I forgot about it for a while, and now, at the second inspection, I tried to return the bike lock to get the right one. The fault wasn't mine. But this was refused, citing signs of wear. Due to the minor damage, I will of course not take legal action, but if that happens for such a minor matter, I don't want to know what happens when a lot more money is involved. Enclosed is the correspondence with the company. On July 10, 2025, at 9:59 AM, Jürgen Kusserow wrote: To the management of Seidel I'm contacting you because I've unfortunately not been able to make any progress with your sales team. We bought an e-bike about a year ago. However, the bicycle chain I also purchased to connect the bike didn't fit. Apparently, they have two different chains, and I was given the wrong one. I visited you today and brought our bike to you for inspection. I then tried to complain about the chain. Of course, the unsuccessful attempts to connect the bike with this chain resulted in the bicycle chain showing some signs of wear. This led to them refusing to exchange the chain. The correct chain is apparently stored in the system, but I was given the wrong one. The comment from one of your employees that I could otherwise show him a chain was a bit irritating. I also didn't find the suggestion that I pay half the price of a new chain particularly customer-oriented. I know it's a really small thing to bother you with, but I was really annoyed and wanted to let you know. I'll pick up the bike again this evening. I would really appreciate an apology from your employee and would ideally like to resolve the matter. Sincerely, Jürgen Kußerow The response: Dear Mr. Kußerow, I'm sorry that your lock chain is causing you inconvenience, but I can't offer you anything else, as my store manager has already done. He offered you a new chain with a 50% discount, which I think is very accommodating. If your lock chain is a year old and (as I've been told) shows only minor signs of wear, we can no longer accept it back. I'm sorry about that. I ask for your understanding. Sincerely,
Owner's response
Hello Mr. Kusserow,<br><br>Thank you for explaining the situation again here, but unfortunately, you've omitted some details.<br><br>You've already received our statement, which we've also outlined here.<br><br>Should you still decide to purchase a new chain, you are, of course, free to do so.<br><br>However, giving this only one star is inappropriate.<br><br>It's a shame that you can't understand our perspective in this case and didn't attach your email in its entirety, in which you yourself refer to it as a "minor issue."<br><br>Regards,<br>2Rad Seidel Olfen
Catrin Kirschstein
a year ago
Super Service!
Owner's response
Hello Ms. Kirschstein,<br><br>Thank you for the great review and see you soon!<br><br>Your 2Rad Seidel Team from Olfen
Natalie S.
a year ago
Super Service!
Stefan Surholt
2 years ago
Super Service
Michail Santo
5 years ago
Friendly shop with fast service
Christian Haselmann
10 years ago
Top Service 😊
