Die Edelhelfer Recklinghausen
Dortmunder Str. 20, 45665 Recklinghausen
Recklinghausen, NW 45665
schedule Opening Hours
| Monday | Closed |
| Tuesday | 10 AM - 7 PM |
| Wednesday | 10 AM - 7 PM |
| Thursday | 10 AM - 7 PM |
| Friday | 10 AM - 7 PM |
| Saturday | 10 AM - 3 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Tadek BAD
a week ago
Ok !
Owner's response
Thank you!
Sebastian Hoffmann
a month ago
Good morning, Unfortunately, I must point out that the cooperation with this company is anything but smooth. I have already had several maintenance and repairs carried out, which were anything but cheap. My first customer complaint (after a €1500 bill) was neither taken seriously at the Recklinghausen branch, nor did the management address the matter, despite my very detailed email requesting a response. Instead, I received a call from an employee, as it was more convenient, and an invoice for a repair, even though my warranty claim is valid within two months of the service being performed. For €50, they apparently didn't bother contacting the manufacturer. I can assure you, they are happy to invest their time and energy in lengthy discussions with me as a customer for €50 – even though I didn't offer to be involved in the discussion.
Owner's response
Dear Mr. Hoffmann,<br><br>We generally welcome criticism, as it helps us improve our company. However, your review requires clarification and additions.<br><br>Immediately after your email, you received a call from management to clarify the matter. Since I made this call myself, I clearly remember introducing myself as the managing director and offering to cover the €50 as a gesture of goodwill. The warranty claim process with the manufacturer also incurs costs and should be successful. In your case, it involved a flat tire after several hundred kilometers since your visit to our workshop.<br><br>However, you didn't want to "owe anyone anything," so we sent you the invoice.<br><br>Klaus Birkendorf<br>-Managing Director-<br>...
Mithrandir
4 months ago
After a long search for a suitable bike leasing provider, I chose Edelhelfer, and I'm absolutely right to have done so. Klaus provided me with very quick, competent, and focused advice, so I didn't have to spend hours choosing a bike. The lock holder and smartphone mount were pre-installed, which I really appreciate. I also find it particularly positive that they have their own workshop on-site for maintenance and repairs. A truly outstanding service all around!
Owner's response
Thank you so much for the kind review! Have a safe journey!
Andreas Güth
a year ago
It was a pleasure to buy this Gravel bike from a competent dealer.
Owner's response
Thank you very much, Andreas!
Michael B.
a year ago
Top Service
Owner's response
Thank you!
Sabine Konitz-Finke
2 years ago
Top!
Stephan Holzheimer
2 years ago
Top Service
Ivan Ryk
3 years ago
It's a very good shop and specially the people who works there. VERY PROFESSIONALY. THANKS ALOT.
Martin Biermann
4 years ago
Best bike shop in Recklinghausen. They taught me to use proper road racing cleats on my road bike.
Stephen Key
4 years ago
I was looking for a difficult to find tire spec and Edelhelfer took care of me. I was able to coordinate shipment over the phone and Sim provided excellent customer service.
