Battery store

Akkuzentrum

starstarstarstarstar_half

4.6(253reviews)

location_on

Helmholtzstraße 30, 41747 Viersen

Viersen, NW 41747

call +4921623703400

public akkuzentrum.de

map View on Google Maps

Akkuzentrum - Battery store in Viersen, NW

schedule Opening Hours

Monday	Closed
Tuesday	9 AM - 6 PM
Wednesday	9 AM - 6 PM
Thursday	9 AM - 6 PM
Friday	9 AM - 6 PM
Saturday	Closed
Sunday	Closed

What People Mention

customer service (48) pedelec (39) purchase order (27) repair (23) phone (22) delivery (12) power (7) stars (7) bill (6) thumbs up (5)

reviewsReviews (10)

Sabrina

a month ago

starstarstarstarstar

The ordering process was quick and easy, and the battery arrived promptly and well-packaged. I'd especially like to commend the customer service: When I had a question, I received immediate, friendly, and competent assistance. It's clear that they truly value good customer service. The battery works perfectly, and the prices are fair. Overall, a very positive experience – I would gladly order from them again. Highly recommended!

Owner's response

Thank you so much for your detailed and positive feedback! We are delighted that you were so satisfied with the entire process – from ordering and the fast delivery to our customer service. It is especially important to us to provide quick, friendly, and expert assistance when you have questions. We are pleased that the battery is working perfectly and that you were also impressed with our value for money. Your recommendation means a lot to us. We wish you continued enjoyment with your e-bike and safe travels! 🚴🔋 Your Battery Center Service Team

Marci T

a month ago

starstarstarstarstar

⭐️⭐️⭐️⭐️⭐️ 5 stars + I highly recommend this company. While searching for replacement batteries for my 15-year-old e-bikes, I came across the Battery Center. What a delight! The initial contact by phone was very positive and friendly. They were able to offer me several alternatives, including different manufacturers and capacities. Everything was very trustworthy and professional. I was happy to visit the Battery Center and try out the batteries on-site – everything was perfect. And the price was more than fair! I also bought a new charger. By the way, they offer great products, including e-scooters. Thank you so much! Now the season can begin, and it's wonderful that there are such businesses with knowledgeable people. Please keep up the good work! A very satisfied customer.

Owner's response

What wonderful feedback – thank you so much! We're especially pleased that we were able to find suitable solutions for your 15-year-old e-bikes. Personalized consultation is particularly important for older models, first to identify compatible battery models and then to work together to make the right choice in terms of manufacturer, capacity, and value for money. The fact that you felt well taken care of from the initial phone call to the on-site appointment means a lot to us. That's exactly what we stand for: honest advice, transparent alternatives, and fair prices. We wish you a fantastic season, many relaxing kilometers – and fully charged batteries at all times! 🚴🔋 Your Battery Center Team

Jürgen Gesch

a month ago

starstarstarstarstar

After a very friendly phone call, I was advised to bring in my son's e-bike for inspection, as the battery was presumably defective. They said a "range test" (or something similar) would be necessary, but for this, they would first need to order two keys to remove the battery from its mount. These would cost €60, or €30 each. Nothing had been done to the battery or the bike so far! I was told that the battery, which would most likely need to be ordered, would cost between €330 and €430, plus the cost of the test and labor. Keep in mind, this battery would only have the original 8.8 Ah capacity! I said, "Oh, it's not worth it for this e-bike. Please don't order anything; I'll come and pick up the bike myself!" So, to summarize: I brought in the e-bike, nothing was done to it (since there were no keys available), and I was simply given the price of a new (small) battery over the phone! Okay, I understand that it took about 5 minutes to take down my customer information and another 5 minutes to give me a quote for the replacement. Of course, nobody should do that for free, but I think that could have been offered as a service for €10-€20 instead of €59. When I asked why I had to pay €59 even though absolutely nothing was done to the e-bike, they tried to explain that they had invested time...! Sorry, but €59 just to take down customer information and for a 3-minute phone call is unacceptable.

Owner's response

We would like to clarify the sequence of events: The e-bike (manufactured in 2022, with 769 km on the odometer) was brought to us with a complaint of a significantly reduced range (approximately 20 km). Since the battery key was missing, the battery could not be removed and therefore could not be tested. You wanted to have the lock drilled. Instead, we suggested the technically more sensible and less damaging solution and researched a suitable replacement key (€30 per key). As part of the workshop order, the fault analysis/diagnosis (€59) was billed. This included initial assessment, technical evaluation, research into the appropriate locking system, and cost estimation. Further technical testing would only have been possible after removing the battery. We transparently informed you about the potential cost of a new battery (approximately €329–400). The bicycle was scheduled for immediate use in our ongoing workshop. At your request, no further work was carried out. Your team from the battery center and workshop of the E-Bike Outlet Viersen

Wilfried Arndt

2 months ago

starstarstarstarstar

We received excellent advice and then purchased two batteries. They arrived very quickly, having been excellently packaged. The test on a sunny Sunday went surprisingly well. These new batteries had an enormous runtime.

Owner's response

Thank you so much for your fantastic feedback! We are delighted that you felt so well advised by us and are completely satisfied with the fast delivery and the battery life of your new batteries. We are especially pleased that the first practical test went so well in such beautiful weather – that's what e-biking should be like! We wish you many more sunny rides and are always happy to answer any questions you may have. Your Battery Center Service Team

Julijana Albrecht

2 months ago

starstarstarstarstar

I needed a new battery for my e-bike. I contacted several suppliers, with prices reaching up to €900.00. That's when I came across the Battery Center. They seemed very competent right from the initial phone call. So I went straight there. The staff there were also very helpful. I bought a new battery for €349.00. I installed it at home, but nothing happened. I then contacted several other retailers in my area – none of them wanted to help. So I called the Battery Center and took the train to Viersen, which was a bit of a hassle. An employee took care of it immediately, and the problem was solved within 5 minutes. FREE OF CHARGE. My conclusion: I'll only use the Battery Center from now on. They deserve more than 5 stars. That's service!

Owner's response

Thank you so much for your detailed feedback and for your great trust in our team! We are delighted to hear that you were satisfied with our advice and service, both over the phone and in person – and that the problem was resolved so quickly. Sometimes it really is just the little things that make a big difference. We truly appreciate that you made the trip to Viersen to visit us – and we are so pleased that we were able to help you right away. Your feedback means a lot to us: More than 5 stars is exactly the goal we strive for every day. Thank you for your recommendation and we wish you continued safe travels with your e-bike! Your Battery Center Service Team

Bob der Jupp

4 months ago

starstarstarstarstar

I took my Bosch Powerpack 500, which wouldn't turn on anymore, to the repair shop and was told the cells were defective. I bought a new battery there and asked for the old one back for tinkering purposes, but received it back half-disassembled. Just for kicks, after about 10 days, I pressed the test button on the old battery, and lo and behold: the "defective" battery works perfectly, and has been for three years now with only minimal capacity loss. They claimed they couldn't take back the newly purchased €600 battery because I only had the opportunity to visit this shady operation one day after the legal return period had expired. This is a rip-off and a complete rip-off, and I would advise everyone against using this incompetent repair service.

Owner's response

Thank you for your feedback. Unfortunately, we cannot link the review under the given name to a specific order. However, we would like to emphasize that we always handle customer requests with the utmost care and according to established review processes. Your Battery Center Service Team

Lars N

4 months ago

starstarstarstarstar

If there were six stars, they'd get them! Two phone calls with excellent advice and practical tips. After purchasing a battery, they delivered it ultra-fast in less than 24 hours. The battery works perfectly. That's what I call service!

Owner's response

Thank you so much for your fantastic review – and for your 6 stars! ⭐⭐⭐⭐⭐⭐ We are delighted that our advice and fast delivery impressed you – this is exactly what we call excellent service. We're so glad the battery is working perfectly and that everything went to your satisfaction. Thank you for your trust – we're always happy to help again! Your Battery Center Service Team 🔋🚴‍♂️📦

Uwe Müller

4 months ago

starstarstarstarstar

I'm thrilled with the professional approach. It couldn't be better in terms of sustainability. The repair of my bicycle battery was perfect – and they even significantly increased the capacity of the old battery.

Owner's response

Thank you so much for your fantastic feedback! We are delighted that you are so satisfied with our work – especially regarding such an important topic as the sustainable repair of batteries. We are particularly pleased that we were not only able to restore the battery to working order, but also achieve a significant increase in capacity. This is precisely our goal: to preserve existing components effectively, rather than replacing them – and to achieve the best possible technical results. Thank you for your trust! Your Battery Center Service Team 🔋🌱🚲

Viola Thoms

5 months ago

starstarstarstarstar

I'm absolutely thrilled with the battery center! The process was super fast and straightforward. Excellent personal advice over the phone! After initial skepticism about payment only via PayPal or prepayment, I was pleasantly surprised! The battery was successfully repaired. I'd gladly use them again (but hopefully not with another defective battery 😜). You're a competent and friendly team!!

Owner's response

Thank you so much for your wonderful feedback – it really put a smile on our faces! 😊 We're delighted that we were able to impress you with our advice, the straightforward process, and the successful repair – even if there was some initial skepticism regarding the payment methods. We're all the more pleased that you placed your trust in us! Just so you know: We're currently working on expanding our payment options to be even more flexible in the future. Thank you for the great feedback – and we're always happy to help if your battery ever gives out again (though we certainly hope it won't 😜). Your Battery Center Team 🔋🚲💚