CUBE Store Mainz
Am Schleifweg 18, 55128 Mainz
Mainz, RP 55128
schedule Opening Hours
| Monday | Closed |
| Tuesday | 9:30 AM - 6 PM |
| Wednesday | 9:30 AM - 6 PM |
| Thursday | 9:30 AM - 6 PM |
| Friday | 9:30 AM - 6 PM |
| Saturday | 9 AM - 3 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Livia Rigotti
a month ago
I had to visit the workshop twice within a few days with a flat rear tire. Both times, the repair was squeezed in at short notice and completed quickly and easily. The staff in both the workshop and sales department were competent and friendly. Thank you very much!
Owner's response
We're always happy to help quickly – thank you for this lovely review. 🙏 We wish you continued safe travels with hopefully few flat tires. 😊
boris maskow
a month ago
topservice!
Owner's response
Thank you!
Thomas
2 months ago
I own a Cube Kathmandu e-bike and wanted to take it to the Cube Store in Mainz for repair. When I called to schedule an appointment for January 23, 2026, I was first asked if I had purchased the bike from them. I had to say no, as the specific model I wanted wasn't in stock at the time. After that, I was very rudely informed that they don't repair bikes that weren't purchased from them and, furthermore, that all repair appointments were booked up until August 2026! Anyone who believes that also believes the earth is flat. Never again Cube Store Mainz!!!
Owner's response
Hi Thomas,<br><br>Thank you for your review. We'd like to clarify something.<br><br>Yes, we usually ask on the phone whether a bike was purchased from us. This is for organizational reasons and helps us categorize the bike (e.g., history, warranty/documentation, existing data in our system). It's not a reason for exclusion.<br><br>It's also true that our workshop is currently operating with waiting lists extending into August 2026. This may seem unrealistic to you, but unfortunately, it reflects our actual workload – also due to the high demand for workshop appointments.<br><br>The statement that we generally don't repair bicycles that weren't purchased from us is incorrect. We regularly have bikes from other vendors in our workshop, provided we have capacity.<br><br>We understand that you perceived the phone call as unfriendly – however, after internal review, we cannot confirm this impression. You were given a transparent explanation of the current appointment situation.
Paula Strods
3 months ago
I got the impression that the salespeople weren't interested in advising customers. I was very disappointed with the team in Bretzenheim. I generally think the Cube brand is very good, but with that kind of attitude towards customers, I have no interest in investing my money there 👎🏻
Owner's response
Hi Paula,<br><br>Thank you for your feedback. We'd like to briefly address your comment.<br><br>The review was submitted for the Cube Store in Mainz. The Bretzenheim location you mentioned doesn't match, which is why we can't currently link your visit to a specific event. It's possible there was a mix-up with the locations.<br><br>Regardless, we can't confirm blanket statements like "no interest in advice." Consultation is a central part of our work. If you didn't feel valued during your visit, that's certainly unfortunate – however, without specific details about the date or situation, it's impossible to understand.<br><br>If you'd like, please feel free to contact us directly with some details so we can understand what led to this impression.
Peter Nigl
Edited 3 months ago
This was our second visit to the store, this time intending to buy bikes for the whole family. The service was abysmal, with them simply referring us to their online shop and not even attempting to present any options. We've been Cube riders for a long time, but that's about to change. Unfortunately, zero stars isn't an option, but that would be a more accurate assessment. As you can see from the owner's comment below, this is a distortion of the facts, intended to portray this review as flawed. It isn't! Nor were our expectations unreasonable.
Owner's response
We cannot let this account stand.<br><br>During your visit, you received direct advice. The model you inquired about had already been sold and prepared for leasing – therefore, a test ride was not possible. This is standard procedure and serves to protect the already sold bicycle.<br><br>You were offered the option of ordering an identical model without obligation so that your wife could test ride it at her leisure. This is the usual and fair procedure when a particular model is no longer available. However, this offer was declined.<br><br>There was no mention of our online shop in this context. Nor were alternatives rejected – the only limitation was that a bicycle that had already been sold could no longer be test-ridden.<br><br>It's unfortunate that this impression arose. Your review reflects your personal expectations, not the actual course of the consultation.
Thomas Grazioli
6 months ago
Highly recommended! I'm very happy with the Cube Store in Mainz. The service was excellent. I'd especially like to commend the workshop staff: they are friendly and competent. My bike is in the best hands there. Keep up the good work!
Owner's response
Hello Thomas,<br><br>Thank you for your great feedback! 🙌<br>We're so happy that you feel so well looked after by us in Mainz – our workshop team will especially appreciate your praise. We do our best every day to ensure your bike runs perfectly. We're glad you like it – that's exactly how it should be!
Oula Al-Haffar
8 months ago
I went there actually wanting to buy a bike but their rudeness and lack of professionalism was so annoying. I don’t recommend you going there specifically if you are not a local.
Owner's response
Hello Oula,<br><br>thank you for your feedback – we’re sorry to hear your visit didn’t meet expectations. We welcome everyone in our store, whether local or from abroad, and pride ourselves on offering helpful and respectful service to all.<br><br>If something didn’t sit right during your visit, it would’ve been helpful to address it directly on-site – we’re always open to resolving issues personally and immediately. You're still welcome to reach out if you'd like to share more details so we can understand the situation better and learn from it.
C.K.
a year ago
Excellent advice, complete honesty, great offers, great empathy, and a strong sense of trust. They competently address our specific needs. Highly recommended! We will gladly be customers again in the future :-)
Owner's response
Thank you so much for the great review! We look forward to your next visit!
Stefanie Sydlik
a year ago
Amazing, fast, friendly, and helpful service! I was panicking because my shifter cable broke and I had to leave for bike race in Austria later that day. Additionally, my bike is my only mode of transportation! The people working in the shop were so kind and helped me very quickly. The work was great quality too! As a note— I wrote my review in English because my German isn’t great. I've only lived here a few months and went into the shop with "Mein hinter Kabel ist kaputt." (and my terrible American accent!) they still were incredibly nice and one of mechanics was able to help me in English as well. Highly recommend this bike shop!
Owner's response
Thank you, Stefanie!
Mireille Frankenbach
a year ago
Thank you for this wonderful service. I haven't experienced anything like this in a long time. From ordering the bike to the consultation and delivery, we received genuine advice and support. We will definitely buy our next bike from you again.
Owner's response
Thank you for the very positive feedback!
