R.A.D. Großhandel GmbH
Zedtlitzer Dreieck 11, 04552 Borna
Borna, SN 04552
schedule Opening Hours
| Monday | 9 AM - 5 PM |
| Tuesday | 9 AM - 5 PM |
| Wednesday | 9 AM - 5 PM |
| Thursday | 9 AM - 5 PM |
| Friday | 9 AM - 5 PM |
| Saturday | Closed |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Fabian Senf
a month ago
Wide selection Good advice Great service
Owner's response
Thank you very much for your very good rating.
Lucas Rösig
8 months ago
I like to buy spare parts here; they have everything in stock for most repairs on "normal" bicycles. Their easy accessibility is a huge plus for me, especially since most bike shops in the area have unfortunately closed, mostly due to a lack of successors. Highly recommended for all DIY bike mechanics!
Brigitte Maeder
10 months ago
This bicycle repair shop always provides quick and competent service. I've had my e-bike there several times and have been very satisfied.
Owner's response
Thank you so much for your excellent review. We will continue to do our best.
Marcus Kurth
a year ago
I arrived early in the morning with a problem, no appointment necessary, and by the afternoon everything was resolved. Excellent service. I'll gladly use their services again if I have another problem. Great work!
Owner's response
Thank you very much for your excellent review. Until next time.
Sven Kühnel
a year ago
Well, what can I say? The lady at reception is pretty much the rudest person I know. I politely asked if they could top up my tire because I'd noticed it was a bit low on the rear tire while riding through the woods. She snapped at me, "Why is it low on air? Don't you have a pump?" Reluctantly, I let her give me some air. The fact is, this wasn't the first time she'd been this rude; she always seems to get out of bed on the wrong side. As a supplement to your answer: When someone rudely hands me my bike and immediately moves on to the next customer, they obviously don't hear the "thank you" I said. It's really funny that they didn't comment on my behavior, because there's nothing to comment on. I politely asked if they could lend me a pump for a moment. The answer I got was a curt, "We don't have a pump, we only have a compressor." What do you expect when you're so unfriendly to customers? The fact that you couldn't resist pointing out that it was free of charge is the last straw. If you'd been friendly, you could have gotten €2 for the coffee fund. Service means being friendly to every customer, not throwing a rude remark at them when they politely ask if they need air. Of course, you think you've done nothing wrong. This was the second time I've been to your establishment, and both times you were the epitome of rudeness. The first time, a few months ago, I thought, "Oh, come on, maybe she's just having a bad day," but it seems to be the rule rather than the exception.
Owner's response
Dear Mr. Kühnel,<br><br>We were happy to inflate your tires with our compressor.<br><br>Free of charge, of course. That's service!<br><br>We don't recall you thanking us.<br><br>We also don't wish to comment further on your behavior.<br><br>Have a nice day.<br><br>The ever-dedicated team at R.A.D.<br><br>Regarding your addition: Let us remind you of your behavior here: You came into our premises with your admittedly very sweet, but also not exactly small, long-haired dog. He immediately shook all the dirt and moisture from your morning ride through the woods (as you described) out of his fur – right next to a white wall. This kind of behavior certainly doesn't foster a friendly atmosphere. Afterwards, we politely asked you to wait outside with your dog. We then transported your bicycle into the workshop and brought it back outside for you, wishing you a safe ride. You had no further requests or questions, and naturally, it makes sense that we would then approach the next customer who is already waiting. Perhaps you could consider doing that. Generally, we are happy to help and always assist whenever possible. If you wish, we can discuss the matter again in person. Please call us beforehand to schedule an appointment.
Sylvia Thies
a year ago
Excellent advice, a very good offer, and fast processing! We can highly recommend R.A.D. 👍🏻
Owner's response
Thank you very much for your great review.
Stephanie Stammwitz (Steffi2111)
3 years ago
Thank you for the smooth and professional service. My bike was checked to my complete satisfaction. I feel very well advised in this shop and would definitely shop there again 🙂.
Owner's response
Hello Ms. Stammwitz, thank you very much for your review and for taking the time to write it. Have a safe journey!
Radosław Okrutny
3 years ago
Arrogant and poor customer service. A woman with short blonde hair spoke to a customer and was simultaneously on the phone. Dictator. One day and nothing was done. They should have immediately admitted their poor service skills. They only want to make a sale. No service at all. At home, I saw they had caused some damage when they packed my parts. Disgusting! If you want to buy a new bicycle, you're a good customer. My phone number was correct; I checked. I checked with him. My parts weren't unpacked. No effort on their part. I said at the beginning that I didn't want a warranty. The bike is over 20 years old. The blonde woman was arrogant the first time as well.
Owner's response
Dear Mr. Okrutny,<br><br>It's very unfortunate how you're presenting this. You dropped off your bicycle here yesterday and wanted our mechanic to install the parts you purchased yourself. We already told you yesterday that this wasn't possible due to warranty reasons. Regardless, the components of your parts weren't compatible. Our mechanic looked at it today, and we politely informed you of this. Unfortunately, you left us an incorrect phone number, which is why we couldn't call you this morning.<br><br>We prefer not to comment publicly on the course of the customer interaction or your conduct.
Sabine Schwarz
4 years ago
I received excellent advice and received an e-bike tailored to my needs within a very short time. The entire process was seamless, and the operating instructions were easy to understand. I am very happy with my new bike.
Madlen Frenzel
5 years ago
Very good advice and a large selection! I received a friendly welcome and good advice. They showed me all the bikes and explained everything. After I'd made my selection, I was even able to take a test ride. There, too, they paid attention to how I ride and sit, checking whether the saddle or handlebars needed any adjustments. Since the price of the bike was within my budget, I also bought two bike bags. The selection is also large, with accessories and spare parts available in all sorts of variants. And to my surprise, I was able to take the bike with me right away.
Owner's response
Thank you very much for your excellent and very detailed review.
