Cube Store Pirna - powered by Die Fahrrad-Kette Ihr E-Bike und Fahrradberater
Geibeltstraße 6, 01796 Pirna
Pirna, SN 01796
schedule Opening Hours
| Monday | Closed |
| Tuesday | 10 AM - 7 PM |
| Wednesday | 10 AM - 7 PM |
| Thursday | 10 AM - 7 PM |
| Friday | 10 AM - 7 PM |
| Saturday | 10 AM - 3 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Kerstin Zimmermann
4 months ago
Dear Cube Store Team in Pirna, We bought a fantastic Kathmandu suitcase from you. Your excellent and knowledgeable advice was a big plus. Special thanks to Mr. Förster. K. Zimmermann
Owner's response
Hello Ms. Zimmermann, Thank you so much for the 5-star review, which Mr. Förster is especially pleased to receive.<br><br>The Cube Store Pirna team wishes you safe travels and lots of fun with your Cube bike!<br><br><br>Have a great time!<br><br><br>Your Cube Store Pirna Team
Jana
6 months ago
I'm really disappointed, if not downright furious. Three months ago I bought an e-bike for €3,500, and now the brakes are rubbing or the entire pedal arm and pedal come off while I'm riding, which is obviously dangerous. And if I want to get it repaired, I'm supposed to pay for the repairs myself, because of the mistake made by the people who assembled it. At this price, you should be able to expect a functioning and safe bicycle.
Owner's response
Hi Jana. I understand your disappointment and anger, and I'd like to try and find a solution for you.<br><br>Please get in touch with me, as I unfortunately don't have direct contact information for you. Please either ask for me at the store or write to me at c.hasse@die-fahrrad-kette.de<br><br>Carsten Hasse
Annett O.
6 months ago
When looking for a new e-bike, my first stop was the Cube Store in Pirna. Thanks to Mr. Förster's friendly and very competent advice, I quickly found the right e-bike for me. All my questions were answered clearly and to my complete satisfaction. The desired additional parts were installed on the new e-bike quickly and easily. I am very satisfied with the advice and service :-). Thank you very much!
Owner's response
Hello Annett,<br><br>Thank you for your 5 stars. We're happy that we left a positive impression on you and wish you safe and accident-free rides and lots of fun with your new Cube bike.<br>The team at the Cube Store Pirna
martin bauckmeier
7 months ago
The workshop is okay, but otherwise I wouldn't recommend it. The staff are lazy and unfriendly, just hanging around the shop. Never again...
Owner's response
Hello Mr. Bauckmeier,<br><br>All my colleagues on the shop floor have their tasks to perform, both in sales and in the workshop. Especially at opening time, the high volume of customers can sometimes mean that these tasks cannot be completed within the expected timeframe. However, neither your choice of words nor your behavior in our store is appropriate or inappropriate in this situation. The teams in our stores are happy and passionate about serving our customers. And even if something doesn't go quite perfectly, we welcome constructive feedback. But always respectful and on equal terms.<br><br>Carsten Hasse, Email: c.hasse@die-fahrrad-kette.de
Tobias Gumpert
7 months ago
I needed a new tire valve just before my vacation and had very few available appointment slots. I called early in the morning and got an appointment that same evening. The valve was replaced immediately (it took 5 minutes). Excellent service at a more than fair price. Highly recommended.
Owner's response
Hi Tobias,<br><br>Thank you for your review.<br><br>We wish you a wonderful holiday and safe travels.<br><br>The Cube Store Pirna Team
Christoph
9 months ago
I'm only moderately satisfied with Fahrradkette in Pirna. For the vast majority of customers, the shop is acceptable, but for me personally, it's no longer an option. My first contact was with the repair service, where I inquired about getting an appointment within a month. Unfortunately, I was told rather curtly that this wasn't possible, as other cyclists were also waiting for appointments. I found this somewhat unfriendly and not very customer-oriented. For smaller purchases, like accessories and DIY bike repairs, the shop is fine, but for professional service, it's not acceptable to me. Overall, I would recommend the shop for simple, minor repairs, but for service needs, I will likely look for other options in the future.
Owner's response
Hi Christoph,<br><br>I'm sorry about the communication you experienced. However, I also don't understand why you're dismissing "the general public" without defining your expectations.<br><br>We're currently in the peak cycling season, and appointments at many workshops are booked well in advance, often with long waiting times. However, next time, if you'd like, you can use our paid express service. This will save you a long wait for a workshop appointment. If you'd like, you can tell me what you expect from "professional service" by email at c.hasse@die-fahrrad-kette.de.<br><br>Best regards,<br>Carsten Hasse<br>...
Mobby
10 months ago
Excellent advice, and a test drive was also possible. All my wishes were fulfilled. Instructions and connection to the Flow app were handled immediately in the store. Great team. Keep up the good work!
Owner's response
Hi Mobby :-)<br><br>Thank you so much for your 5-star review.<br><br>We're delighted that you left completely satisfied.<br><br>We wish you safe travels always.<br><br>The Cube Store Pirna Team<br><br><br>Hello Mobby :-)<br><br>Thank you so much for your 5-star review.<br><br><br>The Cube Store Pirna Team<br>...
R. S.
10 months ago
I simply wanted to buy 26-inch tires. Unfortunately, they weren't in stock but were available at the central warehouse in Dresden. That may be true, but after a week without any notification that the tires were there, I ordered them from Amazon. Sorry, but that's unacceptable. It's a shame for local retailers.
Owner's response
Hi Ronny,<br><br>The demand for 26-inch tires is steadily decreasing, so we're naturally reducing our stock. Furthermore, we haven't found a confirmed order or your customer information in our system. If you provide your details for future orders, you can expect to be kept informed about the status of your order.<br><br>Happy cycling from the<br>Cube Store Pirna team
Rene Heckert
a year ago
We had problems with the chain, and there were no customers in the shop, only two salespeople, and no time to change it. Thanks to the company that makes bicycle chains. According to the salesperson, "he was all thumbs"... I also got a scanner from a seller with bad reviews.
Owner's response
Hello Mr. Heckert,<br><br>I fully understand that situations can sometimes be perceived somewhat vaguely under emotional stress.<br><br>And I'm sorry for your frustration in the situation you described.<br><br>However, our workshop is indeed operating at full capacity, and the priorities and areas of expertise of my colleagues in sales and the technical department definitely differ.<br><br>Nevertheless, I'm pleased that you received assistance on-site and wish you safe travels.<br><br>For any further comments, please feel free to contact me at c.hasse@die-fahrrad-kette.de.<br><br>Best regards,<br>Carsten Hasse
Ralf Schöbel
6 years ago
Absolute disappointment! Price agreements were not honored, and the result of the fork service is visible in the pictures. They then charged an additional €60 for it. The damage to the Fox fork was supposedly already there, of course. Wow, such shoddy workmanship...
