Fahrradstation Pirna Frank Salzmann
Klosterhof 3, 01796 Pirna
Pirna, SN 01796
schedule Opening Hours
| Monday | Closed |
| Tuesday | Closed |
| Wednesday | 3 PM - 6 PM |
| Thursday | 3 PM - 6 PM |
| Friday | 10 AM - 1 PM |
| Saturday | 10 AM - 1 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Solomon
a month ago
€10 for the installation of bicycle grips (2 screws) without prior notification of this service. The purchase was cancelled. The competitor, Zweirad Gollmann, did it for free!
Owner's response
I'm sorry you had this bad experience at the Pirna bike station. I, Frank Salzmann, can only apologize. This is not how things usually go for us. Unfortunately, my staff were probably overzealous in this situation. I would like to give you a voucher as a small token of apology and apologize to you personally. Perhaps you'll give us the opportunity.
Bernhard Falk
6 months ago
I visited the shop last Saturday because I had a problem with my brakes while passing through. Even though it was just before noon, I received immediate, competent, and friendly assistance. I was really pleased that I received help so quickly. That's what a bike shop should be like. I can definitely recommend the shop. PS: Thanks to your receipt/description, I actually got the costs reimbursed by "my repair shop" today. Thank you very much 👍😃
Owner's response
Thank you so much for the positive feedback! And it's great that you reached an agreement with the workshop.<br><br>Perhaps we'll see each other again sometime at the Pirna bike station.
Tom v.Ott
10 months ago
During a bike tour from Dresden to Pirna, we noticed that both of our bikes had too little air in their tires. We went to the bike station asking for help. The service was incredible. (I had expected to borrow an air pump...well, help yourself...) No... We were asked to take the bikes to the workshop, where they were immediately adjusted to the correct air pressure using a compressor and pressure gauge. Absolutely exemplary and exemplary. Of course, we were happy to pay for this service. Thank you & we highly recommend it.
Owner's response
Thank you so much! We're delighted that you had such a positive experience with us and that you've shown your appreciation with a review. See you next time at the Pirna bike station 🙏
Rene Wegner
10 months ago
We ordered four e-bikes by phone the day before and asked for a cycling map and tour suggestions. A very friendly man answered the phone. The next day, a woman was there, very unfriendly and incompetent. She couldn't even tell us if there was a cycle path to the Bastei; we were referred to Google. We received no tips or information for the tour, and we were so disappointed with the employee. Unfortunately, there was no way to leave the bikes after 6 p.m. The bikes were fine, and we ended up finding our own route to the Bastei, taking the ferry across the Elbe and following the Elbe Cycle Path.
Owner's response
I find it regrettable that you left such a review. I told you on the phone that we have cycling maps available. My employee offered you these maps for purchase and even let you look at them. You declined to buy a cycling and hiking map. Since my employee usually travels by tricycle due to health reasons, she couldn't explain the exact route to the Bastei, which isn't her responsibility anyway. For such questions, there's the tourist information office, or you can use cycling maps, Google Maps, or Komoot. You didn't want the cycling map, and my employee pointed you to Google Maps and Komoot. I could have explained it to you myself, but I had the day off. Our primary task is to provide you with decent and functional bicycles. We did this, as you yourself have seen. Now, to criticize us for not being open after 6:00 PM on Saturday evenings is very concerning. Simply locking the bicycles in front of the door and dropping the key in the mailbox would be far too insecure. It would be irresponsible to suggest that you be personally responsible for the bicycle until it is handed over to the bike station. Since even in a beautiful city like Pirna not everyone is honest, the risk of theft is too high. It would be unprofessional to suggest that to you. And surely my staff and I are allowed to have a private life on Saturday evenings after 6:00 PM.<br><br>It's a shame that your negative review has harmed us, even though we provided you with good bikes. A little personal responsibility wouldn't hurt, even on vacation.<br><br>Perhaps you will reconsider your review.
Stefan Lodahl
10 months ago
Frank and his team are very customer-oriented. They fulfill all requests. You'll find a friendly dealer here who is truly passionate about what they do. I've rented e-bikes from them a few times now, and it certainly won't be the last. 👍🏻
Owner's response
Thank you for your positive review and see you soon at the Pirna bicycle station.
Maximilian Vorwieger
4 years ago
The only place I know of in Pirna where you can rent bikes on a Sunday. Luckily, the rental worked without a reservation, as I spontaneously decided to go on a bike tour. I honestly don't understand the negative reviews. They explain transparently beforehand what potential damages are covered and what risks are involved. The communication in the shop was excellent; despite several customers, I didn't feel like I had to wait long. Nevertheless, he gave the previous customers good instructions. A good balance. I can recommend the shop to anyone who wants to rent a bike. I would definitely come back.
Owner's response
Thank you so much for the positive review, it's great to receive positive feedback. Maybe see you soon at the bike station 🙂
Kai D.
5 years ago
We rented two bikes for a day and were very happy with the bikes. We returned shortly before the shop closed, but were still greeted very warmly. The reasonable price of €10 is also worth mentioning.
Owner's response
Thank you for the positive review! We're glad you were satisfied with our service and perhaps we'll see you again next time. 🙂
The SVH Office Manager
5 years ago
Interesting concept! Should introduce that here too.. 🤔 In Sri Lanka or better still: Arugam Bay!
Owner's response
Thanks for the rating. That was actually my plan, when the situation calms down a bit, I'll try again. Regards from Kammala 😀
V A
5 years ago
Maybe good, can't say. Because we needed a passport to hire ( driving license not accepted). Not mentioned on the website in advance or we would have brought it. Anyway another company was able to assist so we had a good time anyway.
Owner's response
Since we rent brand new very good bikes, it is not too much to ask for a passport or ID card. It is the same with every car rental company. Unfortunately, we have had bad experiences in the past and what is the problem with having a passport abroad? Would you complain about this to a car rental company?
Helena Perez
6 years ago
Very good service. To rent bikes, good quality and good price.
Owner's response
Thanks
