Sanitätshaus Drucklieb - Sensomotorik Zentrum Hamburg - Rahlstedter Laufladen
Schweriner Str. 9, 22143 Hamburg
Hamburg, SH 22143
schedule Opening Hours
| Monday | 9 AM - 6 PM |
| Tuesday | 9 AM - 6 PM |
| Wednesday | 9 AM - 6 PM |
| Thursday | 9 AM - 6 PM |
| Friday | 9 AM - 6 PM |
| Saturday | 9 AM - 1 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
loe 444
a month ago
EXTREMELY rude and incompetent. The employee with the southern European appearance has neither expertise nor any understanding of customer service. Furthermore, he entered incorrect prices for us because he couldn't properly read the diameter of the ball. He possesses dangerously superficial knowledge and certainly not in the field of medical supplies. Going there is not worth it – you will definitely receive incorrect advice. A waste of time. To Drucklieb: With employees like this, you won't gain any customers. We will definitely stick with the competition. One star because I can't give zero.
Owner's response
Good day,<br><br>We take criticism seriously – however, not in the way you expressed it.<br><br>The conversation at our premises began with you in a rather unfriendly tone. As it progressed, it became increasingly aggressive and toxic, and you made personal and racist remarks about our employee. These statements are completely unacceptable to us.<br><br>As a company, we stand for professional competence, respect, and a non-discriminatory work environment. Our employees receive regular training and advice with great care. Factual ambiguities – including those concerning technical specifications or prices – can always be clarified. However, personal attacks and derogatory comments cannot.<br><br>Racist or discriminatory remarks fundamentally contradict our core values. The safety of our team is our highest priority.<br><br>For this reason, we see no basis for further contact and ask you to refrain from visiting our premises in the future.<br><br>We wish you all the best for your future endeavors.<br><br>Drucklieb Medical Supply Store
Tom Schoeps
2 months ago
Friendly and competent advice, just as you'd expect. After a brief diagnosis (he observed my gait), the owner discovered more about how to treat my knee problems than the orthopedist did after weeks of treatment. Absolutely fantastic!
Owner's response
Thank you so much 🙏
Thomas A. Hillar
2 months ago
I was there almost 1.5 years ago. It was about orthotics from the sensorimotor field. First, a detailed medical history was taken, including a gait analysis. Two weeks later, I received my first two sensorimotor orthotics (I had recurring hip problems). In conclusion, after 1.5 years, I can only say: How wonderful that these kinds of orthotics exist! They really make a difference, unlike the conventional ones you wear and hardly notice. It's completely different with sensorimotor orthotics; you can feel in your shoe how they exert a kind of pressure. It takes some getting used to at first, but you adapt quickly. Especially when the symptoms improve, or even disappear completely. I'm very grateful! I received real help. I always felt welcome in the new premises of the Drucklieb medical supply store. The rooms are truly special! Orthopedics and sports... the space is divided in that way. Everything is very well-organized and welcoming. I wish the Drucklieb medical supply store continued success!
Consulting Automotive Repair Service Norbert UTT
2 months ago
Drucklieb has been my trusted medical supply store for a long time. Several people I know have also switched to them. Their excellent and comprehensive advice, as well as their wide selection of aids, are very helpful. Whether for small children or seniors, everyone can find what they need here. They use state-of-the-art technology in the production of orthotics. Highly recommended!
Owner's response
Thank you for the compliment 😊🙏<br><br><br><br><br><br><br><br><br>😊🙏<br><br><br><br>...
Claudia Samel
3 months ago
A top address for anyone who expects more than a typical medical supply store! I visited Drucklieb Medical Supply for the first time about two months ago due to orthopedic issues – and what can I say? I'm thrilled! The moment you walk in, you notice: everything here is different. The premises are modern, bright, and spacious, completely unlike what you'd expect from a typical medical supply store. The consultation was thorough, highly professional, and completely personalized. They performed a gait analysis and took plenty of time to truly address my needs – something you rarely find. I was particularly impressed by the wide selection of running shoes and sports orthopedic products. Besides bandages, insoles, and the like, they also offer high-quality sports and running shoes – all with professional analysis and advice. In short: If you value quality, service, and expertise – whether in the medical or sports field – this is the place to go. Highly recommended!
Tatjana Wellmann
4 months ago
Many thanks to the team! Since getting my sensorimotor insoles, my symptoms have improved significantly. It's a very friendly center that takes time for its clients/patients and is always happy to answer questions. I'm really looking forward to visiting the new, larger sensory center, which is just a few doors down... Thank you! 🙏
Wolfram Knabe
4 months ago
"Lack of customer focus and unfriendly staff." I am extremely disappointed with my experience. The staff was unfriendly and showed no willingness to help. All attempts to find a solution were met with inflexibility. As a customer, you feel completely unvalued here. This company is not recommended... there are plenty of other providers!
Owner's response
Good afternoon, Mr. Knabe,<br><br>Our team has assisted you on several occasions and even conducted a free home visit to facilitate your care. You received the goods ahead of schedule. However, billing was not possible because, despite repeated requests, we were not provided with a valid and correct prescription. This is a legal requirement that we are obligated to fulfill.<br><br>Since our interactions with you repeatedly involved difficult moments due to your tone, we have decided to discontinue our services and have recommended that you contact another medical supply store.<br><br>We wish you all the best for your future care needs.
Karina Heesch
8 months ago
Unfortunately, I had a very bad experience. My husband was simply sent away with a torn cruciate ligament and meniscus. He got a prescription from the doctor for a bandage. According to the salesperson, there was no diagnosis on the prescription, which was not true. The salesperson said that he would not be able to get a bandage anywhere with the prescription. So my husband had to go to another medical supply store in severe pain and lo and behold, he got a bandage. The diagnosis was on the prescription and there were absolutely no problems. Not acceptable! Very incompetent!! We will never go there again. They respond to the review and still say that there is no diagnosis and that it was the doctor's mistake. What a shame, then they don't read the reviews properly. The diagnosis is on the prescription and we got the bandage from somewhere else. Instead of looking for the fault with us, they would rather look for the fault with their employee.
Owner's response
Dear Ms. Heesch,<br>Thank you for taking the time to share your feedback with us. We are sorry to hear that your visit with us was not satisfactory.<br><br>We would like to explain our process once again: A diagnosis must be included on the doctor's prescription before a brace can be dispensed. This information is essential both for the appropriate care and for billing with health insurance companies. However, the lack of this diagnosis is the responsibility of the doctor's office and not our fault.<br><br>We would like to emphasize that our employees always do their best to provide our customers with the best possible advice and care. Mistakes are human and can happen – we don't see this as a reason to condemn anyone. Rather, we see it as an opportunity to learn from them and continuously improve our service.<br><br>It is very important to us that our customers feel well cared for. We deeply regret any inconvenience caused. If any misunderstandings arise, we are always open to direct communication to resolve them.<br><br>Our goal is to always act honestly and professionally, and we hope for respectful interaction on both sides.<br><br>Sincerely,<br>Gunnar Drucklieb
Louis Giese
9 months ago
A super competent and friendly team. I received excellent advice when I wanted to buy new running shoes. The staff and the owner patiently took their time and answered all my questions to my complete satisfaction. I wasn't familiar with their gait analysis technology at all; it's state-of-the-art, so they really do find the right shoe or other equipment based on facts. Best regards 🫶🏽
Thorsten Wald
11 months ago
It's been a while since my visit, but if you're not an expert, you have to believe what they tell you... I had supportive insoles made and was told that they need to be broken in carefully but regularly. I've been used to that for years, so far so good. Since I rotate through several pairs of insoles, I still noticed a difference. It was never painful, more like "uncomfortable." As if the break-in period takes forever. I had my next insoles made elsewhere and brought all my old insoles with me for comparison, and lo and behold: The pad (from Drucklieb) was half a centimeter too far forward and thus too close to the metatarsal head. I can't say whether this was an isolated case where they weren't paying enough attention when measuring or trying on the insoles. Regarding friendliness and adherence to deadlines, there was nothing to complain about.
Owner's response
Good afternoon Mr. Wald,<br><br>Thank you for your feedback. We place great value on transparency and customer satisfaction and would have preferred that you had contacted us directly to discuss your experience.<br><br>We are always open to constructive dialogue, as direct communication allows us to address individual concerns in the best possible way and find solutions. The internet is a valuable source of information, but we believe that such issues are best resolved in a personal conversation to avoid misunderstandings.<br><br>If you wish, we are of course available for a conversation at any time and look forward to finding a solution together.<br><br>Sincerely,<br><br>G. Drucklieb
