schedule Opening Hours
| Monday | Closed |
| Tuesday | 11 AM - 6:30 PM |
| Wednesday | 11 AM - 6:30 PM |
| Thursday | 11 AM - 6:30 PM |
| Friday | 11 AM - 6:30 PM |
| Saturday | 11 AM - 6:30 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Jana Vogler
a month ago
I bought a new bicycle from allée-rad about 10 months ago. Unfortunately, the rear brake froze constantly during the first winter. When I inquired about it, I was told that this was "normal" for this type of bicycle and that they no longer sell them. However, they also refused to replace the brake cables free of charge, even though the bike was less than a year old. I was simply told to wait until the temperatures warmed up. I was truly disappointed that there was absolutely no goodwill or compromise offered. Addendum: I'd like to respond again to your reply, Patrick. When I was at your store this afternoon, it was -1 degree Celsius – which I don't consider "extreme" temperatures. I find it odd that the brake freezing constantly at these temperatures is described as a "quirk" rather than a "defect." Furthermore, it's quite common for a store to offer a discount when purchasing a bicycle. This discount was listed on all bicycles of this type, so it wasn't specifically for me. I also find it problematic to portray this discount as a gesture of goodwill when complaining about the bicycle after the fact. Addendum: I'd like to reply again to your previous complaint about the bicycle. Thank you for your kind feedback.
Owner's response
Hello Jana,<br><br>Thank you for your review.<br><br>I sold you your Velo de Ville A200 bicycle at a special price – that was already my concession. The brake cables freezing in cold weather is a known, but temporary, characteristic of this model and not a defect: once the temperatures rise again, the problem resolves itself.<br><br>Nevertheless, I offered to replace the brake cables for a fee – as a service, not as a gesture of goodwill. There will be no further concessions.<br><br>We wish you safe travels and a pleasant journey!<br><br>Best regards,<br>Patrick Wolf<br>allée-rad<br><br>
Ohad
a month ago
Very friendly, professional and honest service, can only recommend
Owner's response
Bon dia Ohad,<br><br>Thank you so much for the great review! We're really happy that you were satisfied with our service. Honesty and good advice are important to us – it's great to hear that came across.<br><br>Have a nice ride today with your beautiful bike!<br><br>We look forward to welcoming you again!<br><br>L*G*<br>allée-rad
Lee Simon Mitchell
5 months ago
Top Customer Service and Prices, can highly recommend this Shop for Bike lovers like myself. Always there to help and have a chat!! Cheers guys ✌🏻
Owner's response
Bon dia Lee,<br><br>cheers mate – great to hear from you here! Glad we could sort things out with your bike and get it rolling again. Always a pleasure helping out a fellow bike lover.<br><br>Take care and see you next time you’re around – coffee’s waiting! ☕️<br><br>L*G*<br>your allée-rad team 🚲
Jonas Kopka
5 months ago
Great service and communication! Got my bike checked up and got a mirror and new pedals installed. Super friendly guys and definitely coming back :)
Owner's response
Bon dia Jonas,<br><br>thanks a lot for your lovely feedback! Glad to hear everything went smoothly and that you’re happy with the setup – mirror, pedals, and all. 😊<br><br>You’re always welcome to drop by – coffee’s on us next time!<br><br>L*G*<br>your allée-rad team 🚲
Kazım Anıl Eren
5 months ago
Friendly service. Transparent pricing. Helpful from day one until the end of the process. Go-to kiez bikeshop ❤️☀️
Owner's response
Bon dia Kazım,<br><br>thanks a lot for your kind words! Great to hear you felt well looked after from start to finish – that’s exactly what we want people to experience here at allée-rad. ☀️<br><br>See you around the Kiez – or out on the road!<br><br>L*G*<br>your allée-rad team 🚲
Michael
6 months ago
I wanted to take my bike in for repairs. The gentleman skillfully tried to convince me of everything that needed to be repaired. You won't find thorough analysis or honesty here. Unfortunately, I can't recommend this shop.
Owner's response
Hello Michael,<br><br>Thank you for updating your review.<br><br>We stand by our work: A thorough analysis and honest advice – even if it's uncomfortable – are a given for us.<br>In your case, we even advised you against investing any more money in the bike because the effort was disproportionate to the added value.<br><br>You have every right to have a different opinion. But we do our work with conviction – and that includes not recommending unnecessary repairs just to make money. Those who know us appreciate precisely this honesty.<br><br>We wish you continued good and safe travels.<br><br>L*G*<br>The allée-rad Team 🚲<br>
Terri Low
6 months ago
I was so relieved that they are able to change my rear PVY ebike with fat tyre tube, with motor attached. Patrick was so helpful and it was done so quickly and he even checked my rear brake and sorted it out. I recommend this place 💯
Owner's response
Muy buenas dias Terri, <br><br>thanks so much for your kind review! <br>I’m really glad we could help you out with your e-bike—sometimes you just have to roll up your sleeves and make it work. <br>And yes, a quick brake check is always part of the deal when I’m at it!<br><br>Thanks for trusting us with your ride, and for the recommendation—it means a lot!<br><br>Ride safe,<br><br>L*G*<br>Patrick & the allée-rad team<br><br>
Wiesje Vink- van Raaij
6 months ago
What a great store! Friendly people, good service. We rented 4 bikes and it was great to cycle through Berlin. Thank you so much!
Owner's response
¡Muy buenas dias Wiesje,<br><br>Thank you so much for your kind review! <br>We’re thrilled to hear you enjoyed your bike rental and had a great time cycling through Berlin. <br><br>That’s exactly what we love to hear—happy riders exploring the city with our bikes.<br><br>See you soon,<br>Your allée-rad Team
Jan M.
7 months ago
Highly recommended! I bought an Intec Steiger F11 here and am absolutely satisfied. I was able to test ride the entire range without any problems, which gave me plenty of opportunity to compare prices and features. I'm absolutely happy with my choice and received excellent advice during the ordering process. My desired color was also perfectly implemented. The extremely friendly staff seems knowledgeable and genuinely interested in bikes!
Owner's response
Hello Jan,<br><br>Thank you for your great review! We're thrilled that you're happy with your Intec Steiger F11 – that's exactly what's important to us: that every customer finds the perfect bike for them, with advice that leaves no questions unanswered.<br>It's especially nice to read that you also liked the implementation of your desired color.<br>We love it when bikes impress not only technically but also visually. And yes, our team is truly passionate about bikes – it shows!<br><br>If you have any questions, we're here to help.<br><br>Have fun with your new bike and see you soon at Pappelallee!<br><br>L*G*<br>Your allée-rad team
Axel Giret
7 months ago
Really good experience at really cheap price! I needed to fix a wheel one day and they couldn’t do it, even after spending time, they didn’t charge me anything. And the next time I came and they changed the free rolling of it, and everything is perfect!
Owner's response
Bon dia Axel,<br><br>thanks a lot for your kind words – and for coming back! Some repairs just need a second try, and we’re glad everything’s rolling smoothly now.<br><br>We don’t believe in charging for things we couldn’t fix – that’s just how we work. Feel free to drop by anytime.<br><br>Take care & have a nice ride.<br>your allée-rad team 🚲<br><br>
