MORE Cargobike GmbH - Profis für Riese & Müller Lastenräder
Bouchéstraße 12/Halle 20, 12435 Berlin
Berlin, BE 12435
schedule Opening Hours
| Monday | Closed |
| Tuesday | 10 AM - 1 PM, 3 PM - 6 PM |
| Wednesday | 10 AM - 1 PM, 3 PM - 6 PM |
| Thursday | 10 AM - 1 PM, 3 PM - 6 PM |
| Friday | 11 AM - 3 PM |
| Saturday | 11 AM - 3 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Antoine Cloet
a month ago
We had our bike serviced recently. Very friendly and knowledgeable team, fast service and open communication. Thanks a lot!
Vanja Kuzmić
2 months ago
Amazing job as always. The team are all experts on riese&müller and everything that comes with it (insurance, jobrad, tracking etc.) and they take time and properly explain everything. They also do all the repairs & maintenance very transparently.
Owner's response
Thank you, Vanja.<br>Great to hear that you feel well advised all around. We put a lot of care into clear explanations, transparent service and real expertise around Riese & Müller Cargobikes – from insurance and JobRad to maintenance and repairs.<br><br>Many greetings and free riding ahead!
Maggie Murray
5 months ago
Super responsive and helpful in all things e-bike! We have had our bike for two years with just regular maintenance and repairs, and Oliver is the best!! I trust him fully to do everything at a very high standard while Keeping us fully in the loop.
Jon Prettyman
8 months ago
Had a great experience with warranty service on my bike - friendly, fast, and well done. What more could you want?
Stijn Van den Bergh
Edited 8 months ago
Update: changing my rating to three stars because they do have good customer service and did their best to make it right. That being said: I do still think the shipping and the items are overpriced. Original review: Ridiculously overpriced (both the products and the shipping). 20 euro shipping to a neighbouring country for a small package is way more than it should be. AirTag holder for example is useless piece of plastic because they don’t provide installation instructions. Ridiculous return process where you need to send an email (and reminders) just to get the process started. No free return labels or reimbursement of original shipping costs in case of a return. In short: very poor price/quality ratio and poor service.
Owner's response
Dear Stijn Van den Bergh,<br><br>thank you for taking the time to share your feedback – even though it’s critical.<br><br>We’d like to clarify a few points:<br> • Shipping costs: As a small company based in Berlin, we offer EU-wide shipping at a rate that just about covers our actual costs. We don’t add margins to shipping – our aim is simply to make cross-border service possible. Please compare prices on DHL.de <br> • AirTag holder: You’re right – the installation instructions were missing. That was our mistake, and we’ve already offered to send you a new holder including instructions, free of charge. <br> • Return process: We don’t include free return labels as standard. Every return is handed manually. In your case, the refund for the returned items was issued just 20 minutes after the DPD delivery was logged at our warehouse.<br> • Regarding your order: You chose to keep 2 items of your order. We see this as a sign that at least part of your order was useful for you – and that’s something we’re glad about.<br><br>We’re always open to improving and hope you’ll give us a chance to make it right.<br><br>Best regards and keep on riding,<br>MORE Cargobike
Andrew Green
9 months ago
Johannes was really nice and friendly. He and his team have a solution-orientated mindset, so they figured out a way to safely mount two baby capsules for us. It's not your conventional bike showroom but the bonus is that the ego and pressure one normally feels in such shops is gone. We had done testrides at e-motion, isicargo and wingwheels but More Cargo wasn't just the best deal, it was by far the best service.
Rahul Kumar
a year ago
Johannes and the team at More Cargobike excel at customer experience and what they do. From buying to repairs, everything has been super smooth and a pleasant experience, always!
Owner's response
Thank you so much for your kind words and support! We're thrilled to hear that your experience with your Riese & Müller Multitinker has been smooth and enjoyable. It’s always a pleasure to assist with both purchases and repairs, and your feedback means a lot to us. We look forward to continuing to support you and your bike for many more rides to come! Keep on riding, MORE Cargobike
Samuel Stettner
a year ago
Super friendly and great service. Johannes took a lot of time and explained every detail about the bike we were interested in!
Saurabh Mathur
a year ago
We had a really helpful and informative consultation during our probefahrt and that helped us choose the bike we needed. Johannes was very detail oriented and answered all our queries patiently. Our bike wad delivered before time and customization of components was done in a very satisfactory way during our next visit. Highly recommended. The warehouse they work out of is also really cool so that's a plus when visiting.
Owner's response
Thank you very much for your great feedback! We are delighted that you are happy with Johannes' advice and the fast delivery. It's great that you also liked our location. Have fun with your new bike and see you soon!
Chelsea Olsen
Edited 3 years ago
English language service was fast, friendly, and easy. We've rented a great bike after contacting 20 Berlin area stores - MORE was definitely the one to suit our needs.
Owner's response
Thank you Chelsea! Keep on riding and see you soon :)
