myDartpfeil
Liebermannstraße 75-77, 13088 Berlin
Berlin, BE 13088
schedule Opening Hours
Hours not available
What People Mention
reviewsReviews (10)
Sven Förster
a month ago
Good morning everyone, I wanted to thank you for the amazing support and fast deliveries. I would definitely recommend you and order from you again and again! NOT anymore, honestly, it's just unbelievable. No one responds to anything, not to emails or WhatsApp messages. They just send out pre-written emails saying they're sorry I'm dissatisfied. That's completely unacceptable. When you order something expensive from you, the support is fantastic and the delivery is top-notch. Now, with an order of just over €30, nothing happens. I've been waiting for my package for over 10 days. Honestly, I'm incredibly annoyed with you. What a shame! Regards, Sven
Owner's response
Good morning Sven,<br><br>Thank you for your honest feedback. We're very pleased that you've been so satisfied with our support and deliveries in the past and have recommended us – we truly appreciate that.<br><br>At the same time, we understand your frustration with the current situation. We usually respond to inquiries within about 48 hours, provided the existing ticket isn't reopened with new messages, as this can push it back down the queue in the system.<br><br>Waiting for your package for over 10 days is certainly not the experience we want to offer our customers. Please send us your order number again so we can check the status directly and help you quickly.<br><br>Thank you for your patience – we'll take care of it.<br><br>Best regards, Your Support Team
J S
a month ago
I'd give it 10 out of 5 stars if I could. The shop offers a huge selection. We (2 people) each personalized a set of darts and a shirt. It takes a little while because there are so many design options. You're kept up-to-date on every step of the production process via email. Delivery times were as stated. We had to contact support because of a shipping problem (the issue was with the postal service!) - the support was quick, thorough, incredibly friendly, and helpful. If you're looking for darts, this is the place to go!
Benjamin Weiss
a month ago
I ordered personalized dart flights. They were meant to be prizes for my own dart tournament. I ordered two sets of eight flights each. I placed the order on January 28th. They were supposed to arrive on February 13th, but they arrived on February 16th, which was due to DHL. Now for my problem. Instead of two sets of eight flights, the package only contained one set of eight flights. I tried to contact them (contact form, WhatsApp, phone, email). The phone number is not in service, and no one is responding to WhatsApp messages or emails. The customer service is terrible. I've now opened a case with PayPal. Maybe they'll respond to that. Regardless of what happens, I will never order from them again.
Gordinho #13
2 months ago
I had a completely personalized dartboard surround made at mydartpfeil.com and I'm absolutely thrilled! The quality is top-notch, the colors look really vibrant, and the print looks fantastic – exactly as I imagined. The whole process was incredibly straightforward, the communication was friendly, and the delivery was faster than expected. You can immediately tell that they work with passion and a great attention to detail. My surround is now a real highlight in the dart room – thank you for the amazing work! I will definitely order again.
Oliver Tschentscher
Edited 2 months ago
Update 3: Today, the engraved new barrels, including the replaced tips, arrived without any problems or complications. So, everything worked out in the end. Considering the stressful process and the associated hassle, I'm giving them 4 stars. As a startup, I hope you learn from these costly mistakes. -- Update 2: After another two days of silence, I received a pleasantly accommodating reply today: I'll get the accidentally unengraved barrels replaced, and new tips will be included. I'll keep you updated on how the service goes. The contact was friendly and straightforward. I'm now optimistic that the startup will learn from its mistakes and improve. I'm really looking forward to seeing the engraving. -- Update: It seems they're only pretending to offer help. I haven't received any response to my email yet. The phone number has simply been disconnected for 14 days. I'll keep you updated here on whether support ever responds at all. I will keep the community updated on my further legal steps. --- Delivery took quite a long time, which I didn't initially question given the custom engraving and the power outage in Berlin last week. The arrows arrived on Monday for over €100, but unfortunately, the engraving is completely missing, the phone number has been unreachable since Monday, and no one is responding to support emails. I've only just now read other reviews here where people also reported that the engraving was illegible and very small. I can't find any engraving on my arrows. I also noticed the scratches on the supposedly new tips that have been mentioned several times – very annoying. I specifically chose you because of the high level of customization, and I hope you'll respond to my email so I can reconsider this review. I'm generally more patient and give startups a chance.
Owner's response
Thank you for your honest and detailed feedback. We are very sorry you had this experience – it does not meet our standards or reflect what we stand for.<br><br>Especially since you specifically chose us for the customization, it is all the more frustrating that the engraving on your darts is apparently completely missing and that there are also signs of wear on the tips. This should not happen, and we sincerely apologize.<br><br>Please contact our support team again directly at support@mydartpfeil.com. We will look into this immediately and find a fair solution for you.<br><br>We greatly appreciate your trust, especially as a startup, and hope that we can address your concerns and provide excellent support.<br><br>Best regards,<br>myDartpfeil Team
Yannick Klostermeier
3 months ago
I'm absolutely thrilled with the darts from my dartspfeil! The quality is top-notch, and I'm so satisfied that I immediately ordered a second set to give as Christmas gifts. There was a small issue with the flights on the second order, but customer service was incredibly accommodating and resolved the problem super quickly, even helping with the fine-tuning. Thanks again! A truly fantastic company with great products and outstanding service. Highly recommended!
Connor Richter
a year ago
Super 👍🏻
Maarten Elshof
a year ago
Great quality dartsboard and especially loved the customized darts, would highly recommend!
aaron alaert
3 years ago
good product but weak service
Gerrit
4 years ago
I ordered customized flights here. The quality of the printed picture and the flights is great! Unfortunately there was a mix up and a picture I had uploaded before was printed instead of the final version. They went above and beyond to send me another set of flights with the correct picture on it. Customer service at its best. I will order here again in a heart beat when I need new darts
