Nike Store Berlin Mitte

Vikas Bhandary

a year ago

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The opening hours do not match with either on Google Map nor on the Website. Went there today and found that the store opens at 11:00 rather 10:00 o’clock. Total waste of my time. And on top an Asian male staff waving you bye bye while smiling from inside. A sign of no motivation or respect of a job. Never ever coming at this store.

Salil Bansal

2 years ago

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Rude staff act more like security than staff to help, it's just Nike not the crown jewls. Just calm down a little. Makes you wonder why the store was empty and glass was broken outside. Perhaps some staff need to be let go. The staff told my son to not touch the shoes, why are they on display. This was his first touch. Obviously management failure.

Domenico Panza

Edited 2 years ago

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Very rude personnel, my son wanted to retry a shoe that he thought it was too small, since the same shoe one number higher was for sure too big and the clerk refused to bring it back, because she” already put it back” . Ok, you lost 120€, I bought the same in another shop for less price, but maybe you don’t really care, but at least be ashamed to make a child cry for your rudeness…

Evrim Bilgen

Edited 2 years ago

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I didn't like the customer service there. I was told to look for anything else in the store. I said thank you and showed my stuff; these were the things that I wanted to buy. He turned to his colleague and said something in German, and they both laughed. I could have thrown the stuff away and walked out of the store. (I regret that I didn't do that.) I just looked at both with a poker face and bought the stuff. But I would not definitely recommend anyone who plans to visit this store: if you face a situation like this, don't leave without asking if they've ever gotten any idea how they should behave customer-appropriately.

Jake Twin

2 years ago

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Please avoid this store at all costs. They have the worst store manager I have ever seen. Nike's global management should pay attention to customer service in this store. Instead of focusing on increasing the store's sales and customer satisfaction, she worries about whether people are eating in her store while they shop. Even though we only had a couple of licks of ice cream left, she arrogantly asked us to leave the store while we were halfway through the store. In fact, she was ordering, not asking. Ironically, she noticed the almost finished ice cream, but failed to notice that my son was dressed head to toe in Nike products. I understand that it is her legal right to 'throw' customers out of the shop if they do not obey her orders. But is it the right thing to do? She represents a brand that millions of young (and old) people are in love with, but she has an attitude about it. When we finished the ice cream, she still insisted that we leave the shop and threatened to call the police as if we were criminals. I am very sorry that my 12 years old son had to witness this hostile and arrogant treatment. Unfortunately, we had to leave the store and won't be going back, but I really hope Nike reads my review and trains its staff on how to deal with customers who unwittingly break store rules. She may be right about following the rules, but this is not about being right, this is about how you get the message across.

Muhammad Hakim Jaffar Abdul Aziz

2 years ago

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I went in to check whether this store has the type of Airmax90 that I been dying to get for quite sometime but my choice was out but I had the staff named Pascal who came and asked if i require help. He took sizes that fits my feet to try it on and gave me recommendation that I can wear with socks or without. Best part, he took out a color that was matching to my outfit just to try the shoes on. That is customer service awareness and reads his customer. I can't compliment enough about his work ethics and plus, he is good looking to add to this mix of compliments. Well done! :)

Karishma

2 years ago

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Although I found the store to have a good collection, I couldn't find a specific model I had seen online. The shopkeeper recommended that I check out a larger store instead.

Matthew Meade

3 years ago

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There's nothing much to complain about other than the size of the store. It's not that big, which isn't a bad thing, but it's a little underwhelming for me who was exited to see what Nike Berlin had too offer. Just something to manage your expectations.

Marine Batsch

4 years ago

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Kind and helpful staff (a man downstairs kindly helped me with my questions and guided me to the woman section, and a girl helped me try all the shoes I wanted to try and gave me advices on the shoes). I found what I wanted. Various models, limited in the color variety (as every stores to be fair), here you find the classical and trendy shoes. For fashion purposes, it is best to find a suitable shoes store that will sell maybe more special colors.

Mykola Lukashuk

6 years ago

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Horrible personal. In woman floor girl didn’t give for us our model. We should try only one, and after she answered that cannot show another models.