ROSE Bikes Berlin
Schicklerstraße 5 - 7, 10179 Berlin
Berlin, BE 10179
schedule Opening Hours
| Monday | 10 AM - 7 PM |
| Tuesday | 10 AM - 7 PM |
| Wednesday | 10 AM - 7 PM |
| Thursday | 10 AM - 7 PM |
| Friday | 10 AM - 7 PM |
| Saturday | 10 AM - 6 PM |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Chris
2 months ago
I was dealing with Andrea via email and it was the worst customer service experience I have had, I was keen to purchase 2 styles of Rose handlebars that currently were not in stock, instead of investigating future availability for me they kept replying with it won’t be restocked and sending me highlighted images of how to order which is of course insulting as I do know how to order from a website.
Owner's response
Hi Chris,<br><br>thanks for your feedback. Unfortunately, the handlebars you wanted are currently not available and will not be restocked. We understand that the communication was frustrating and apologize that you felt poorly supported.<br><br>If you like, we can suggest alternative models or notify you if similar ones become available. This way, you might still find something suitable.
Johnny Boy
2 months ago
I’m in a weekend vacation with my family in Berlin and since I’m here i thought to pass by the rose bike berlin store, it was a little late because of the travel time and traffic were i came from but still i manage to come in the store expecting some good people to give me advice and some idea or maybe some kindness or patience to receive a client but nothing, if I wouldn’t ask or anything they won’t even bother to accommodate you, almost morethan 5 staffs standing and talking to each others not bothering to assist or talk to you.. so ashamed and useless to come in that store, wanted to comeback the next day but having those staffs is better not, i really like the bike but if i bought them with those kind of people better not..
Owner's response
Hey Johnny,<br>we’re really sorry to hear this. No customer should feel ignored or unwelcome, that’s absolutely not the service standard we aim for. We take your feedback very seriously.<br>We’d be glad if you’d consider giving us a second chance sometime, so you can experience the level of advice and service we want for all our customers.
Peter S
6 months ago
Ordered a bike and it was shipped to the store on time. The pick up at the store was very straight forward and no stress whatsoever. They corrected a few things right away, which I had noticed while test riding the bike a couple of times. I am not a long term biker, so I appreciated that they listened nevertheless, checked it out, and apparently adjusted the gears a little. I left with the bike after about 45 minutes. Overall a great store, good people, and quick service.
Owner's response
Hi Peter,<br>Thank you for your feedback, Peter! We're delighted that you felt well looked after and that everything went smoothly. Best regards, your ROSE Bikes Team
Leo Jack
6 months ago
I don't recommend it. I normally wear a size S. I ordered a size M here, just to be safe... and it's short and too small... Here, I'd have to order 1.5-2 sizes larger, e.g., a size L. I don't recommend it, considering the price of the product and the shipping cost to Poland alone, which is almost 50 PLN.
Owner's response
Hello Leo,<br>We're sorry to hear your size didn't fit. 😔 We know that the right fit is very important when it comes to clothing – especially when ordering from abroad, sizes can sometimes vary. We recommend checking our size chart for future orders or contacting customer service if you have any questions to ensure you get the perfect fit.<br><br>Best regards,<br>Your ROSE Bikes Team
sunikshit sharma
7 months ago
Thank you for ordering your bike with us. You will receive your bike in 10 weeks. After 4 weeks, unfortunately it will be delayed by 12 weeks more. After 6 weeks, unfortunately it will be delayed by 12 weeks more. Probably, I’m getting my bike either next year. I’m not even excited for it anymore. Wish I knew this before, wouldn’t have bought it at first place.
Owner's response
Thank you for your feedback. We understand how disappointing repeated delivery delays can be, and we are very sorry that you haven't received your bike yet.<br><br>Please be assured that we are doing everything we can to expedite delivery. We appreciate your patience and apologize for any inconvenience.<br><br>For specific questions about your order status or to discuss a personalized solution, please contact our customer service directly.<br><br>Best regards, your ROSE Bikes Team
Liu Yang
9 months ago
Just want to buy a bike stand that shows IN STOCK in Berlin store on Rose website, but actually not! How a business based on E Commerce can’t even handle products availability on their website? One star is for the location that really easy to park.
Owner's response
Hi,<br>thanks for your feedback. We’re sorry for the frustration caused by the product availability issue. We’re working on improving our stock accuracy online to avoid situations like this.<br>Glad to hear the parking situation at the Berlin store worked well for you!<br>Thanks for your understanding.<br><br>— ROSE Bikes Team
Damian Choma
a year ago
Extremely disappointing experience with Rosebikes. I have been waiting for my bike for over 4 weeks, and still no delivery. What's even worse – I've sent multiple emails over the past week and haven't received any response. The payment was taken from my account immediately, but since then there's been zero communication. I have no idea what's going on with my order. This level of customer service is unacceptable. Truly a disaster. I expected much more from such a well-known company.
Owner's response
Hi, <br>We are very sorry that you had such problems with your order and that our customer service did not meet your expectations. We take your feedback seriously and it helps us to further optimize our service. We hope that you will give us another chance to convince you of our service in the future, as we have already communicated by e-mail<br>we will contact you as soon as your bike is shipped. <br>We apologize for the inconvenience. <br>Best regards, your ROSE Bikes Team<br>
Flavia Barragan
a year ago
Very bad customer service. I ordered a bike under Jobrad leasing, there were some questions about the platform that no one could answer, I just got the same automatic email 4 times. Then, I figured out how to finalize the order but still, after almost two months I didn’t get the the bike. The poor guys at the store don’t have access to this or to any other useful information and they can only hold the complains and tell you to wait. When you call or write customer service, no one picks up or answer your request. So my recommendation to to find another fancy good bike
Owner's response
Hello Flavia, <br>We understand your annoyance about the long waiting time and thank you for your feedback. <br>We are very sorry that your order has been delayed and we apologize. <br>Best regards, your ROSE Bikes Team
Kevin Popken
a year ago
This is a hard rating. The bikes ARE good however the systems and information regarding them are terrible. I ordered a bike over a month ago and still waiting on it. All i get is we had a system update and no status on when it will come. Maybe this week, maybe next week or maybe 2 months. For this price should have their supply chain figured out. All within Germany :(
Owner's response
Hi, and thank you for your feedback. As we have already informed you, the problem lies in the system update. We will of course otherwise deliver within the delivery window and can also provide more precise updates. <br>We ask for your understanding and we will continue to do everything we can to resolve the issue as quickly as possible. <br>Best regards, your ROSE Bikes Team
Ceren KARAKAŞLI
a year ago
I don't understand why this shop has a low rating. The staff are friendly and polite, they answer every question in detail and introduce the bikes well. They help you find the most suitable bike that fits your needs and wants. The ambiance of the shop and the cafe are also cool.
Owner's response
Hi and thank you very much for your great feedback. We are very pleased that you like our store so much and that you are satisfied with the service. Not only the ambience is great, try our delicious coffee next time, we look forward to your next visit.<br>Best regards, your ROSE Bikes Team
