S3Velo - Gravel Store Berlin
Karl-Marx-Allee 76, 10243 Berlin
Berlin, BE 10243
schedule Opening Hours
| Monday | Closed |
| Tuesday | 10 AM - 2 PM, 3 PM - 6 PM |
| Wednesday | 10 AM - 2 PM, 3 PM - 6 PM |
| Thursday | 10 AM - 2 PM, 3 PM - 6 PM |
| Friday | 10 AM - 2 PM, 3 PM - 6 PM |
| Saturday | Closed |
| Sunday | Closed |
What People Mention
reviewsReviews (10)
Martin Espinosa
5 months ago
Unfriendly and rude customer service! If you are looking for something bike related go to another store!
Owner's response
Hello,<br><br>Thank you for your feedback. We're sorry to hear that you didn't find your visit helpful – this certainly doesn't meet our standards for advice and service.<br><br>We want all our customers to feel well taken care of and receive friendly and competent support. Therefore, we'd really like to understand exactly what went wrong during your visit.<br><br>If you'd like, please feel free to contact us directly or stop by again – we'd be happy to better understand the situation and learn from it.<br><br>Best regards,<br>Your S3Velo Team
Nick Mulder
a year ago
Great service
Zita Bee
a year ago
Really friendly people and took good care of an issue with my Orbea saddle screws. Great service!
Owner's response
Hi Alissa,<br><br>Thank you so much for your positive review! We're delighted that you were satisfied with our service and that we were able to help you with your problem with the Orbea seatpost bolts. Have a great ride!<br><br>Best regards
D Q
a year ago
I came for my first inspection, which I was told I could have after six months. Once I dropped my bike, I wasn’t told about any charges for the inspection neither on the website nor did the person who took the bike mentioned anything (even though he said it was fine to get my first inspection) I just picked up my bike and was told I was to pay 120 euros for the inspection, which is a fair price but no one ever mentioned I had to pay this when I scheduled the appointment or took the bike to the shop. It’s really tacky to make me pay for this without disclosing prices neither on the site nor when I took my bike for the first time. I paid more than 4000 euros for this bike and I feel like this could have been have been handled in a better way than “Pecht gehabt/ sorry your loss” - I would expect way better service and transparency from a shop selling bikes at this price range.
Owner's response
Hello D Q,<br><br>Thank you for your feedback. We're sorry to hear you weren't entirely satisfied with our service.<br><br>We'd like to point out that the first inspection after purchase is free if it's carried out within 3 months or 300 km. Unfortunately, your deadline was exceeded by 3 months, which is why a charge applies. This is clearly communicated with every bicycle purchase.<br><br>We'd also like to point out that a preliminary cleaning was necessary because the bicycle was very dirty. This additional service was also communicated to you when you received the bicycle.<br><br>Our inspection fee is €89, plus the cost of the preliminary cleaning, resulting in a total of €120.<br><br>We apologize for the inconvenience and hope to welcome you back as a satisfied customer in the future. We wish you continued enjoyable riding with your new gravel bike.<br><br>Best regards
Nina Falci
2 years ago
I gota super nice locker and they were super friendly. Even stopped their breaker for me and helped me two times with my bike. I have nothing to say but THANK YOU!
Owner's response
That sounds like a great experience! We're delighted with your positive feedback. We're happy to help if you need any further support in the future.
I-Feng Lin
3 years ago
Very good and punctual service.
Matthew Pearn
4 years ago
The staff here is knowledgeable, friendly and helpful. I dropped my bike off for maintenance and it came back shiny and practically new. Drop off and pick up was easy and Corona-safe. I really appreciate expert-level shops like this that take care of their customers and have a passion for their craft.
Owner's response
Dear Matthew,<br>thank you very much for the postive feedback.
Marius
5 years ago
What an amazing service! I called them to see whether they could help me send my suspension fork to SR Suntour for servicing; of a bike that I didn't even buy there. Daniel, who took my call, was super friendly. In stark contrast to the seller and SR Suntour Service, he didn't immediately jump to conclusions but rather invited me over to take a look. On-site, he checked the fork, adjusted the rebound correctly (it wasn't possible before anymore) and filled it from 60 PSI up to 100 PSI, to reduce the dive it was delivered with originally. One of the best experiences I ever had in a bike shop and thus I can highly recommend them.
Owner's response
Hi Marius,<br><br>Thank you so much for your positive review.<br><br>See you next time. :)
Łukasz Dworakowski
5 years ago
Unpleasant experience 😞
Owner's response
Hi Lukasz,<br><br>could you describe your experience with us in more detail? Only then can we work on it and improve. We hope we can change your mind.
Juan Pablo Bermúdez
5 years ago
We went in to ask for a maintenance check for one of our bikes. They were booked for weeks, so that was impossible, but the gentleman who welcomed us was very kind, did a fast check of the main things, and explained lots of useful information to us in preparation for our bike trip. He was very generous with his time and knowledge. Thank you! (I couldn't speak German so it was very helpful to have my German-speaking wife next to me.)
